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"Stayed on a Saturday evening and arrived before check in time. A wedding was in progress and although we had been warned that might happen we felt as if the wedding had taken over the whole of the ground floor and there was no where really for us to sit for a drink without feeling we were gate crashing the wedding. When we checked in the staff were lovely. They explained all the facilities and booked a time for swimming for us and sorted a small issue with the room immediately. We booked a time for dinner in the restaurant for later in the evening. After we unpacked we had a wonderfully relaxing swim/ sauna/ steam. Again the staff were lovely, there were towels provided and the offer of more if we required. The health suite facilities were very clean and the gym was extensive. Dinner was good and the menu had lots of options. Our room was good, clean and spacious and as it was on the third floor and we heard nothing from the party downstairs and even though the hotel is very near the M5 we didn’t hear any traffic noise so we slept very well. "

"Not enough parking. Was blocked in by the morning. Staff were lovely and friendly. Outside of building was shabby."

"Good location and clean "

"Absolutely awful hotel was not friendly was not clean it felt unsafe the moment you walked in very run down rooms Didn’t lock car parking wasn’t great 0 out 10 would not recommend "

"Absolutely terrible place. Booked using Hotels.com which stated staff were there until 11pm to book you in - I have been online again and checked that this is still the advertised checking in time and it is. A telephone number is given to book in with that no one answers and the phone goes to discontinued and the line goes dead. Drove in from Cambridgeshire and arrived at 10:55pm to a deserted, bleak building. Knocked in the front, back and side doors (greasy/ dirty glass), rang the reception countless times, absolutely nothing. Doors greasy, building black and depressing. I frightened the rats around the back area rummaging through the litter in the area when I came back into the area doing a circuit of the building looking for a door with a light that might be suggestive of a reception area. A resident came down for a cigarette and let me in to a greasy smelling stairwell with a dark room to the side that opens into the cafe area, so no visible reception there. There was no way to get into the paid for room so I was left having to book last minute accommodation at another nearby motel. Not what you want after a long journey but honestly relieved after seeing the state of the place. Avoid."

"We received a warm welcome. And initial booking process was easy and swift. Room was ready. "

"Short walk from train station and easy access to shops and cricket ground."

"Breakfast was lovely good choice, beds were comfortable rooms clean although some rooms could do with being refurbished on the whole nice hotel "

"In a single room it didn’t feel I was treated the same as friends and family staying in double or family rooms. It was clean and adequate but not special. Breakfast buffet bacon and eggs first morning was not hot but there are freshly cooked alternatives. Evening menu was limited and not great although the hotel seemed half empty so I think the main restaurant was not open. Staff were generally very pleasant and helpful although one waitress spilled milk on my table said sorry but made no attempt to clear it up. Small things that leave an impression. Overall a nice historic hotel and very convenient location let down by small issues. "