West Colorado Springs Hotels, Colorado Springs

"clean room, great staff, good breakfast"

"The Housekeeping staff was wonderful. The food and beverages department was terrible. The front desk staff was ok. Not a very pleasant experience overall."

"Clean room"

"Great"

"The staff was great. Hotel is beautiful but rooms are a little outdated. Was very disappointed because the information regarding the hotel amenities were incorrect online and when we checked in the pool was already closed. Breakfast was good."

"The front desk staff and the bar and the restaurant staff were all helpful and friendly!"

"Our room was so pretty, the mattress quite comfy, and it is so fun to wander around the castle! A lot of history to read about and see! Parking is plenteous and easy. Breakfast was delicious, the biscuits and gravy are amazing! Everyone on staff is so helpful and friendly, would definitely stay again!"

"Had a great breakfast menu with hot and fresh food! Kind and helpful staff! I became sick with hypoxia after a fall in our room! The front desk staff went out of their way to get the paramedics to our room and be helpful during the ordeal! I spent our entire vacation in the hospital ! Jojo at the front desk and another front desk staff member were so kind and even checked on me at the hospital! I was impressed by their willingness to help! The hotel is beautiful, clean and we will always stay here! Kudos to Best Western Hotel Fillmore Inn and Suites! You outdid yourselves! So appreciative! Thank you!"

"I reserved a king Mountain View room for my 20 year wedding anniversary. When we arrived we were told that they had us in a room with 2 queen size beds. I asked if there was any other king rooms available and was told there was not. I was upset but needed a place to stay so I took it. When we got to the room it was full size beds not queen. I went back to the lobby and was told that is what they have. I became more annoyed and went back to the room and contacted Hotels.com about a refund so I could go elsewhere and was told that the GM Stacy denied my refund. At this point I was beyond mad. My wife went and talked to the staff in the lobby and was finally given the correct room I paid for. After all that the beds are way too soft, bathrooms are basically a 5x5 closet and the breakfast is terrible. I wouldn’t stay at this place again if you paid me. I have worked customer service for over 20 years and understand things happen but a good business takes care of the customer and doesn’t lie to them."