Top Hotels Near Water Country USA in Williamsburg from NZ$104

"Clean room. Breakfast delicious. No hairdryer in room. Internet did not work. Staff friendly and accommodating. Ice only on 5th floor. "

"Kids loved the indoor swimming pool."

"First of all, be aware of what you are renting. The "cottages" are actually townhomes and there are four per unit. The walls are extremely then/poorly insulated so you feel like you’re staying with the other people who are next door. That said,, the place was comfortable & clean, but not meticulously maintained. The units are showing their age for sure. The staff was incredibly responsive and friendly. They really made the stay outstanding.Basically, if you’re going to stay here, bring earplugs so you get a good nights sleep. Speaking of sleep the sheets are a very strange material and even the sheets are loud. It’s almost like a plasticy fabric.Of the options available in the area this one is probably your best bet."

"Booked a few days out from the weekend we planned. Received only instructions to go to the front desk to get keys 2pm the day of arrival. Drove over 4 hrs with the whole family in the car ready to relax only to find out there was no booking , couldn’t get ahold of the owner. Called VRBO customer service and absolutely struggled to understand the representative assigned. Was told to give the confirmation number from our reservation email… it’s not working… they do not have it , kept saying this but that’s all they told us to do . The receptionist said they have had multiple issues with VRBO using their resort location as a VRBO when the location is a timeshare. It caused over 1 hr of disruption to our night as the communication was extremely difficult. I asked to speak to a supervisor however after a long hold just came back to the same representative. The only benefit was being able to get a full refund however had to ask the representative to slow down and speak clearly to fully understand what he was doing so we wouldn’t end up in further delays of what his resolution was. It’s absolutely unacceptable to have to pay the same location or any other location out of pocket more money due to waiting 1-2 weeks for the refund. Your company needs to make better rules for the owners to be aware of their timeshare booking and management as it’s false advertising to offer all year round booking for a timeshare- especially when our booking was not even in the system… explain that! "

"When we arrived, we checked in and our room was not clean, though it had been released for check in. The front desk staff was unhelpful, did not have any sense of urgency or empathy for the situation. We learned it was a much larger issue that just our unit, with more than 20 units that needed cleaned, and several families waiting in the lobby for access to their rooms. After over an hour waiting for housekeeping, or even a timeline for remedy, we opted to find lodging elsewhere. I did receive a refund for the stay, and the host was fine, but I would not recommend this property. "

"this was a great rental and stay. we loved all the space we had. There were a few minor things i noticed, but didn't affect our stay at all. "