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"Had a problem with the first room allocated, staff were very apologetic and rectified the problem immediately. Room was spacious, clean but starting to show age in parts."

"We went so you dont have too! Music from bar opposite till gone midnight meant 2 nights little sleep with all noise after traffic etc breakfast nevwr replenished staff at breakfast so rude save your money book somewhere else they think its finny at reception when they ask you how was stay and you explain not good so noisy and they say yes those rooms facing the bar are really noisy well why not tell us on check in ?!?! "

"Great position, able to walk straight there through the station, felt like we were doing a grand tour by train. Staff were very helpful. Room was comfortable and it was helpful to have dinner and breakfast there, plus a swim before continuing our travels. "

"Very clean hotel nice staff and a good breakfast "

"Nice condition but suite was very small and next to nothing in the mini bar. Wasn’t refilled after day 1 of a 2 night stay Not great value for money. Tiny bottle of body wash provided for 2 people for 2 nights. Felt a bit stingy on the extras."

"Room clean but missing that extra sparkle, finger smudges etc Staff very friendly and helpful Breakfast good "

"Good"

"Room 435 was initially ok until young men on rugby tour were so loud up and down the corridor even knocking on our door at 1am. The pillows were very hard the duvets far too heavy. The breakfast was cold and many things had run out as the restaurant was so busy with the rugby teams.. This is always our go to hotel when visiting Newcastle but I think now is the time to try another "

"The bar was great, atmopshere very good/busy Breakfast could be a bit better, wasn't poor but there is room for improvement "