Holiday Homes in Verna

"This was one of the worst places ever. For starters, the front desk clerk tried to deny my granddaughter‘s service pet by saying that people with PTSD/anxiety do not need service dogs they have emotional support animals when in fact that is far from the truth. She told me that I would need to find another place for the animal to stay. I went outside and told my granddaughter what was said and my granddaughter became hysterical. Thankfully, her dog was there to calm her down. I called the office and spoke to the front desk, clerk again and told her that the dog was in fact, a service dog and should not be denied access to the property. I also told her that my granddaughter became hysterical when I told her the dog couldn’t stay. The woman then stated that she would alert everybody that the dog is a service dog, but never once apologized for denying the dog in the first place or for causing my granddaughter to have a breakdown. Then, at about 1:30 in the morning, my phone rings. I woke up from the phone ringing, but did not answer it because I didn’t want to wake my granddaughter or my husband up so I let it go to voicemail. Next, comes a text stating that a dog was found and they wanted to know if it was my dog. It’s a trained service dog, so why would they call me or text me in the middle of the night to ask me if that dog belonged to me? The place was equivalent to a Days Inn. A motel, not a resort or a hotel. It was also dirty and smelled musty. I checked out after 1 day"

"Had a lovely 2 night stay at the hotel. Breakfast was good and fresh. Had one traveler who would have liked bacon instead of sausage. Was very touched to have two cupcakes waiting in the room as it was my birthday the day we arrived. Lovely staff and very accommodating. Would definitely stay again when in the area."

"I had a great stay here! We chose a room next to the swimming pool, which was really nice and convenient. The room was clean and comfortable, and the overall experience was fantastic. I really enjoyed my time and would definitely come back again."

"The room I was given was much smaller than what was shown in the photos. I specifically booked this property because it advertised workspace suitable for a virtual interview, but the room did not meet that expectation. Cleanliness was also an issue and there was hair everywhere and the towels provided were unusually small. When I raised these concerns, staff were unhelpful and at times dismissive. My concerns were not addressed, and I was told to adjust my tone rather than receiving assistance. The manager never followed up despite being asked. The property does not match its online presentation and is not worth the price. Breakfast was underwhelming, though the in-room coffee maker was a positive. Overall, this was a disappointing experience."

"Great staff, cool amenities, room had a good size patio area in the back"

"Good stay Clean room"

"Amazing staff. Unfortunately Tub backed up & pool drinks were overpriced, no clean pool towels in bin first evening, hot tub jets didn’t work."

"Great stay. Would stay here again."

"Clean, friendly staff, great pool area. Quiet in rooms. "