Vermont - Santa Monica Station Apart Hotels

"Bathroom flooded and ruined some of clothing I had sitting in a cloth bag on the bathroom floor I placed there the night beforehand to have ready to go."

"Lovely room, wonderful hotel and really easy check in process"

"Spacious room. Perfect for our 1 night stay. The virtual check in and checkout was easy. "

"The staff is friendly but the rooms need an upgrade the food is average "

"Hotel was a great location for the TCM Fil Festival!"

"I love staying at the W everybody is so helpful, room service is the only thing that that’s slacks. Wish they had a better menu in general"

"Loved our stay!!"

"The line to check in was incredibly long. My kids and I waited about 35 minutes just to get checked in. After finally receiving our room and going upstairs, we discovered that the hot water was not working, the toilet would not flush, and the phone in the room was also not working. I then had to go back downstairs and wait in the long line all over again just to get the room changed. What was most disappointing was that there was no effort made to compensate for the inconvenience or make the situation better for my family. Instead of offering an upgrade or any type of accommodation, we were simply moved to another similar room. I understand that issues can happen, but I expected more effort to help make things right, especially considering the inconvenience and the fact that I was there with my children."

"Property was good for staying close to Universal. Beds comfortable. Would definitely stay again if in the area. Would not recommend walking due to the steep incline."