Exterior detail

Reviews of Hotel Savoia & Jolanda

4 out of 5
Hotel Savoia & Jolanda
Riva Degli Schiavoni 4187, Venice, VE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1003 reviews" "
Rating 8 - Good. 269 out of 1003 reviews" "
Rating 6 - Okay. 67 out of 1003 reviews" "
Rating 4 - Poor. 18 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Angelia, Mount Airy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is overpriced for the condition of the hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Renan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay

8/10 Good

Liselotte

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great, easy drop off/pick up from water taxi and so close to most attractions. Staff super nice and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jian

Stayed 2 nights in Nov 2023

6/10 Okay

maricarmen

Travelled with family
Great location, walking distance of everything. Great room, amazing balcony with canal view. Only bad thing ; the breakfast; past dated pastries, tasted old, eggs almost watery, bacon undercooked, for a buffet, very few options. And few staff in breakfast

6/10 Okay

Richard

Liked: Cleanliness
40th wedding anniversary stay.
We were in Venice to start our 40th wedding Anniversary celebrations. The hotel location was great unfortunately we had no view could not open curtains as brick wall right outside, but that was the chance I guess. I was surprised in this day and age no USB charging devices in the room although it had tea, coffee etc. the phone was old and could be updated with new one with a USB charger on it. While the hotel is in a great location it is a little tired the carpets definitely showing ware and tear. Staff were all excellent especially Hans at check in.
View from hotel
Stayed 1 night in Oct 2023

8/10 Good

Noemi

Travelled with partner
Liked: Cleanliness, amenities
Beautiful views from our room. Convenient transportation.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mr Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Consuelo

Stayed 1 night in Aug 2023

10/10 Excellent

Jiawen, Seattle

Stayed 3 nights in Aug 2023

10/10 Excellent

Kevin

Stayed 1 night in Aug 2023

10/10 Excellent

Patrice

Stayed 2 nights in Aug 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel!! 100% recommendable
We loved our stay in this hotel!! My wife and I stayed in the junior suite with a wonderful view of the sea. The room was beautiful and spacious with modern touches. Great location and a very friendly staff. The breakfast was excellent!
Stayed 3 nights in Aug 2023

10/10 Excellent

Mitra

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the hotel Savoia & Jolanda. We had a beautiful suite with terraces overlooking the lagoon and the views were spectacular. The breakfast was fantastic and having an outdoor restaurant downstairs at the hotel was also great. The staff were mostly cordial and helpful, however, I chipped a filling on a front tooth the night we arrived and asked the front desk for help finding a dentist on a Saturday and while they said they were trying to find me an office that was open I ended up finding one on my own (who by the way was fantastic and did a great job) and as we were leaving for my appointment we saw the two gentlemen at the front desk busy chattering (definitely not busy searching for a dentist for me) and no one ever got back to me or inquired about my situation. The lobby and the hallways of the hotel are in definite need if refurbishing, but the rooms and bathrooms are all beautifully and tastefully renovated. Our only complaint: the shower didn't have a barrier to contain the water and the water would be all over the bathroom floor (for which we had to use lots of towels to dry). This is commonly seen in hotels in Italy and really baffles me as an unexplainable phenomenon easily fixable by either putting a barrier on the floor or adding a glass door! The location is close to hundreds of restaurants and shopping options as it's a 2 minute walk to St. Mark's Square. Also one can take the Vaporetto to Mestre right across from the hotel.
Stayed 3 nights in Aug 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hans is still at the front desk--just like our first stay here in 2012. And his service, attitude, and helpfulness was simply superior. The location and ease of access form the airport make this a wonderful choice.
Stayed 1 night in Aug 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
A phenomenal experience that helped make our visit to Venice so memorable! From the wonderful welcome to the delicious breakfast to the gorgeous room to the convenient location to the amazing customer service it was the perfect stay. The rooms are gorgeous and if you get one with a balcony like we did, we loved sitting out there and listen to the bustle of Venice. Absolutely perfect and top notch hotel. Would highly recommend and stay again.
Stayed 3 nights in Jul 2023

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice staff… walking distance to main attractions and excelente breakfast!

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, property conditions & facilities
everything
Stayed 2 nights in Jun 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view out of our balconey was to die for. Proximity to all transportation as well as san marco square was fabulous! The staff worked hard to help us with everything!
Stayed 3 nights in Jun 2023

10/10 Excellent

Joseph J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been there 6 times, great location.
Stayed 2 nights in May 2023

10/10 Excellent

Corina

Stayed 3 nights in May 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was close to st mark's square, gondolas and great restaurants. the staff was amazing and friendly. the bed was very comfortable and bathroom was large with a jacuzzi. i will stay here again
Stayed 2 nights in May 2023

8/10 Good

Lin, Cupertino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the center of Venice. It is very easy to go around the area. The hotel service is excellent. I’d suggest to prepare mosquito plug or installing window screens as we were bitten in the room.
Stayed 2 nights in Apr 2023

8/10 Good

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Customer Experience Department on 28 Apr 2023
Dear Karen,Thank you for choosing Hotel Savoia & Jolanda.Looking forward to your next stay.Best,Customer Experience Department

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Customer Experience Department on 28 Mar 2023
Dear Pamela,We would like to thank you for choosing Hotel Savoia & Jolanda.We are delighted to learn that you had a wonderful experience in the heart of Venice lagoon.The team really looks forward to welcoming you back in the near future.With kindest regards,Customer Experience Department

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff all deliver above and beyond in terms of service, especially Hans the concierge and the woman who manages breakfast (who didn't seem to have a name tag). The location is perfect for all the major sights, for the vaporetto, and for the boat to the airport. Both of the latter stop right in front of the hotel.
Stayed 4 nights in Mar 2023
Response from Customer Experience Department on 22 Mar 2023
Dear Kevin,We would like to thank you for taking the time to review our second experience at Savoia & Jolanda.We are delighted that you had an excellent stay in our Venice gem situated in the heart of Venice lagoon just a short walk away from the city’s main attractions. We are delighted you highly appreciated our service, we love taking care of our guests: professionality and empathy are for sure our top qualities as we consider essential to provide a high standard of service. Please be sure that we have already shared your review with the team: each feedback really means a lot to us as it motivates us to keep delivering the best service possible.Best wishes,Customer Experience Department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Terrible Mattress
Although you can’t beat the location, I don’t recommend if you need a soft mattress. This hotel has the hardest mattress I’ve ever slept on and I like a firm mattress. The hotel staff were very nice and helpful.
Stayed 2 nights in Feb 2023
Response from Customer Experience Department on 6 Feb 2023
Dear Guest,We would like to thank you for choosing Hotel Savoia & Jolanda.We are delighted that you highly appreciated our unbeatable location as well as our helpful staff.We are sad that the mattress didn't provide you with the greatest comfort and the best sleeping experience. We look forward to welcoming you back to Hotel Savoia & Jolanda very soon. Kindest regards, Customer Experience Department

10/10 Excellent

Lev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was ideally situated for everything we wished to do in Venice. It's a short walk to St. Mark's Square. We had a spectacular view of the laguna from our room. The staff, specifcally Ernst and Mattia, were extremely helpful and accommodating, advising us from the moment we arrived, including getting us to the hotel from the train station. The water taxis and water buses are right in front of the hotel. The daily breakfast was incredible with a great selection of food available and the wait staff were very attentive.
Response from Customer Experience Department on 31 Jan 2023
Dear Lev,We would like to thank you for taking the time to provide such a positive feedback following your recent stay at Savoia & Jolanda.We are delighted you highly appreciated our service, we love taking care of our guests: professionality and empathy are for sure our top qualities as we consider essential to provide a high standard of service. We are very lucky to be situated in the heart of Venice lagoon just a short walk away from the city’s main attractions. Savoia & Jolanda team really looks forward to welcoming you back in the near future.Kindest regards,Customer Experience Department

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable and friendly hotel. Superbly decorated and comfortable. Lovely helpful staff.
Response from Customer Experience Department on 19 Dec 2022
Dear Robert,We are thrilled to learn that you had a splendid experience and that you loved every second of it. Please be sured that we have already shared your rewarding feedback with our staff.Hoping to have the chance to welcome you back soon.Warm wishes,Customer Experience Department

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and friendly. Location was amazing.
Response from Customer Experience Department on 5 Dec 2022
Dear Brian,We would like to thank you for choosing Hotel Savoia & Jolanda.We are delighted to read that you had an excellent experience.We are looking forward to welcoming you back.Best regards,Customer Experience Department

10/10 Excellent

Elba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I did not like is that the room did not have air conditioning due to decisions of the Italian government, that was what they explained to me.
Response from Customer Experience Department on 9 Nov 2022
Dear Elba,Thank you so much for taking the time to review your experience at Savoia & Jolanda.We are very happy that you enjoyed your vacation. We are sorry to hear your comment regarding the air conditioning: unfortunately we have to turn it off by a date we are notified.Savoia & Jolanda team looks forward to welcoming you back soon.Warm wishes, Customer Experience Department

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Staff was incredibly friendly and helpful. Our room had an a/c problem and we were immediately moved. We had breakfast as well as dinner in the restaurant and we were quite pleased with the food, the service and of course, the view! This hotel has a great location, an elevator and wonderful service.
Stayed 2 nights in Oct 2022
Response from Customer Experience Department on 25 Oct 2022
Dear Craig,We would like to thank you for taking the time to provide such a positive feedback following your recent stay. We are delighted you highly appreciated our service, we love taking care of our guests: professionality and empathy are for sure our top qualities as we consider essential to provide a high standard of service. We are thrilled that you loved our convenient location as well as our restaurant service.Our team looks forward to welcoming you back in not too distant future.Sincerely,Customer Experience Department

10/10 Excellent

Catherine

Stayed 3 nights in Oct 2022
Response from Customer Experience Department on 12 Oct 2022
Dear Catherine,We would like to thank you for choosing Hotel Savoia & Jolanda.We are thrilled that you had a lovely experience. We hope to welcome you back soon.Best,Customer Experience Department

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this beautiful hotel and would definitely stay again. Hans and all the staff were very friendly and helpful.
Stayed 1 night in Sep 2022
Response from Customer Experience Department on 16 Sept 2022
Dear Dana,We would like to thank you for choosing Hotel Savoia & Jolanda. We are delighted to hear that you loved our beautiful hotel and our friendly staff.We all look forward to welcoming you back in the near future.Best,Customer Experience Department

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip in Venice
From moment walked through the front door, the S&J was outstanding. Hans at the front desk got us checked in quickly with the utmost professionalism. The porter got our bags to our rooms quickly. Rooms were spacoius and housekeeping always kept clean. Breakfast was of good quality. Upon leaving, Hans got us a water taxi to the train station promptly, and the porter got the bags from the hotel to the taxi stand quickly.
Stayed 3 nights in Sep 2022
Response from Customer Experience Department on 16 Sept 2022
Dear Scott,We would like to thank you for choosing Hotel Savoia & Jolanda and for taking the time to leave us this lovely feedback.We are thrilled that you had a fantastic family trip in the heart of Venice. It is truly an honor reading such a rewarding feedback. We are happy that you felt welcome from the very beginning. We would be delighted to share your lovely review with our staff who all look forward to welcoming you back very soon. Sincerely, Customer Experience Department

8/10 Good

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable location
Service from reception to waiters was excellent. The hotel is located very close to the centre of Venice, very convenient for Piazza San Marco and the Doges Palace as well as for water taxis that take you everywhere.
Stayed 3 nights in Sep 2022
Response from Customer Experience Department on 12 Sept 2022
Dear Charisse,We would like to thank you for choosing Hotel Savoia & Jolanda for your recent stay in Venice.We are delighted that you had an excellent holiday in our hotel located in the heart of Venice.We would be delighted to share your lovely review with our staff who all look forward to welcoming you back very soon. Sincerely, Customer Experience Department

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff was very friendly and helpful. Room was clean and spacious. Location was great. Overall, would stay here again!
Stayed 2 nights in Aug 2022
Response from Customer Experience Department on 5 Sept 2022
Dear Jennifer,We would like to thank you for taking the time to review Hotel Savoia & Jolanda and for choosing us for your Venetian getaway.We all look forward to welcoming you back for another experience very soon.Warm wishes,Customer Experience Department

10/10 Excellent

Jack Agar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Karen and Alan, Caboolture South

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walk to San Marco Bascillica and square. Beautiful well decorated rooms. Bar and restaurant onsite. On grand canal, with stop only steps away, so arriving and departing so easy.
Stayed 3 nights in Jul 2022
Response from Customer Experience Department on 19 Aug 2022
Dear Karen and Alan,We would like to thank you for choosing Hotel Savoia & Jolanda for your recent Venetian vacation.We are thrilled that you had a very good stay in the heart of Venice. Hoping to have the chance to welcome you back soon.Warm wishes,Customer Experience Department

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful Hotel by St. Marks Square with View!
Love this beautiful hotel & location! Very spacious & recently refurbished room & bath with all amenities & great air conditioning! The view is fantastic- overlooks the Grand Canal - 2 windows! Very soundproof with dark electric shades for sleeping on a king bed. Really nice lobby & friendly, helpful staff. A very nice restaurant is attached with large breakfast buffet. The buffet is delicious - scrambled eggs, ham, lots of breads & pastries, lots of fresh cut fruits, fruit juices, coffee, tea, etc, nicely laid out. Option to sit inside or outside overlooking the Grand Canal. Almost next door to St. Marks Square & Doges Palace.View of gondolas. Have their own water taxi direct to airport! Stunning!
Stayed 2 nights in Jul 2022

10/10 Excellent

Elwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location; great room with lagoon view; excellent and friendly staff!
Stayed 1 night in Jun 2022
Response from Customer Experience Department on 8 Jul 2022
Dear James, Thank you so much for your lovely feedback. We are delighted to hear that you had a wonderful stay. Looking forward to your next visit. Best, Customer Experience Department

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Customer Experience Department on 8 Jul 2022
Dear Ramon, Thank you for the excellent feedback. Looking forward to welcoming you back soon. Sincerely, Customer Experience Department

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Customer Experience Department on 8 Jul 2022
Dear John, Thank you for your good review. We all look forward to welcoming you back soon. Best, Customer Experience Department

10/10 Excellent

Steven Howard, CLEARWATER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only steps from st marks square. They have a really good restaurNt where you can people watch. The concierge was especially helpful in rearranging a water taxi from a changing cruise port
Stayed 3 nights in Jun 2022
Response from Customer Experience Department on 8 Jul 2022
Dear Mr. Howard, Thank you so much for your positive feedback. We are glad that you enjoyed your stay in the heart of the lagoon. We all look forward to welcoming you back in the near future. Sincerely, Customer Experience Department

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Easy access from cruise terminal and easy transportation to the airport.
Stayed 3 nights in Jun 2022
Response from Customer Experience Department on 8 Jul 2022
Dear Herbert, Thank you for your 5-star review. We are glad that you had a perfect stay. We all look forward to welcoming you back soon. Best, Customer Experience Department

10/10 Excellent

Miguel

Travelled with partner
Great staff, great location, great property
Stayed 1 night in Jun 2022
Response from Customer Experience Department on 8 Jul 2022
Dear Miguel, Thank you for the feedback. We are delighted that you had a great stay. Looking forward to your next stay. Warm wishes, Customer Experience Department