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Gorgeous property, we loved everything about it. The beds were so soft and comfortable and the rooms were beautiful and well decorated with nice touches. I especially loved the heated pool and hot tubs which were all very nice on a cooler evening. The hotel bar was also fantastic with great service.
Katie
Stayed 1 night in May 2024
Response from General Manager, John D'Angelo on 24 May 2024
Dear Katie,Thank you for providing valuable feedback from your recent stay at The Sebastian - Vail. It is great to hear that the rooms were comfortable for you and that you enjoyed the amenities and experiencing The Gambit Bar. I am pleased to hear you enjoyed your stay and look forward to welcoming you back in the future!
Response from General Manager, John D'Angelo on 10 May 2024
Dear Stephen,Thank you for providing valuable feedback from your recent stay at The Sebastian - Vail.I am pleased to hear you enjoyed your stay and look forward to welcoming you back in the future!Sincerely,John D'AngeloGeneral Manager
Response from General Manager, John D'Angelo on 1 Apr 2024
Thank you for the positive review, Gabriel. We are glad to hear you enjoyed your experience and we hope to welcome you back again soon. Sincerely,John D'AngeloGeneral Manager
Response from General Manager, John D'Angelo on 29 Mar 2024
Thank you for leaving a review about your recent stay at The Sebastian - Vail. We are glad to hear you enjoyed your experience and hope to welcome you back again soon.
Response from General Manager, John D'Angelo on 8 Mar 2024
Thank you for the outstanding review, Adolfo. We are pleased to hear that you enjoyed your stay and hope to welcome you back again in the future. Sincerely,John D'Angelo, General Manager
2/10 Terrible
Romina
14 Feb 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Romina
Stayed 3 nights in Dec 2023
Response from General Manager, John D'Angelo on 16 Feb 2024
Hi Romina,Thank you for providing feedback about your experience at The Sebastian - Vail. If you would like to speak with a member of our team we would be happy to discuss your stay further. Sincerely,
We always enjoy staying at the Sebastian. First class accommodations and staff. Everyone is always vet friendly and happy. Neil was particularly helpful, friendly, personable and went above and beyond.
Grace
Stayed 3 nights in Feb 2024
Response from General Manager, John D'Angelo on 9 Feb 2024
Hi Grace,Thank you for taking a moment to provide feedback about your stay at The Sebastian - Vail. We are glad to welcome you back and happy to hear that our staff took such great care of you, particularly Neil. We hope to welcome you back to Vail again soon!
10/10 Excellent
Andrea
4 Feb 2024
Andrea
Stayed 4 nights in Jan 2024
Response from General Manager, John D'Angelo on 22 Mar 2024
Thank you for providing feedback about your recent stay at The Sebastian -Vail. We hope to welcome you back again in the future.
Staff were extremely friendly, attentive, genuine. Location is awesome and ski valet was great.
Jenna
Stayed 1 night in Jan 2024
Response from John D'Angelo - General Manager on 1 Feb 2024
Hey Jenna,Thank you for providing valuable feedback about your recent stay at The Sebastian - Vail. We are very glad to hear you enjoyed the location and Base Camp, our ski valet service. We hope to welcome you back again in the future. Sincerely, John D'Angelo General Manager
10/10 Excellent
Brian, Omaha
30 Jan 2024
Brian
Stayed 3 nights in Jan 2024
Response from General Manager, John D'Angelo on 22 Mar 2024
Thank you for providing feedback about your recent stay at The Sebastian -Vail. We hope to welcome you back again in the future.
8/10 Good
Jennifer
26 Jan 2024
Jennifer
Stayed 2 nights in Jan 2024
Response from General Manager, John D'Angelo on 22 Mar 2024
Thank you for providing feedback about your recent stay at The Sebastian -Vail. We hope to welcome you back again in the future.
10/10 Excellent
donanlinda
25 Jan 2024
donanlinda
Stayed 2 nights in Jan 2024
Response from General Manager, John D'Angelo on 22 Mar 2024
Thank you for providing feedback about your recent stay at The Sebastian -Vail. We hope to welcome you back again in the future.
10/10 Excellent
Diane
15 Jan 2024
Liked: Staff & service, amenities
Diane
Stayed 1 night in Jan 2024
Response from General Manager, John D'Angelo on 15 Jan 2024
Thanks for the 5-star review, Diane. We are glad to hear you enjoyed your stay.
Response from General Manager, John D'Angelo on 18 Dec 2023
Hi Amanda,Thank you for providing feedback about your recent stay at The Sebastian - Vail. I'm thrilled to hear you had a 5-star experience!Sincerely,
6/10 Okay
yonara, boca raton
15 Dec 2023
yonara
Stayed 1 night in Dec 2023
Response from General Manager, John D'Angelo on 18 Dec 2023
Hi Yonara,Thank you for providing feedback about your recent stay at The Sebastian - Vail. If you'd like to speak further about your stay, I would be happy to connect with you to learn how we can make your stay more memorable. Sincerely,
Overall, disappointed. I expected more from this property.
Jeanette
Stayed 1 night in Nov 2023
Response from The Sebastian - Vail on 10 Nov 2023
Hi Jeanette,We regret to hear that your experience did not live up to our standards. We'd be happy to discuss your stay further if you would like to speak with our team. Sincerely,
6/10 Okay
Ashley, Denver
14 Oct 2023
Ashley
Stayed 2 nights in Oct 2023
Response from John D'Angelo, General Manager on 6 Nov 2023
Thank you for providing valuable feedback about your recent stay at The Sebastian - Vail.
It was an amazing property and would definitely come back again. Staff was friendly and went above and beyond to accommodate our simple requests. Wished I could have stayed longer!
Rebecca
Stayed 1 night in Sep 2023
Response from The Sebastian - Vail on 4 Oct 2023
Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail.Our team is thrilled to hear you enjoyed your stay and look forward to welcoming you back in the future!Sincerely,
10/10 Excellent
Eric
2 Oct 2023
Eric
Stayed 5 nights in Sep 2023
Response from John D'Angelo, General Manager on 23 Oct 2023
Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail. Our team is thrilled to hear you enjoyed your stay and look forward to welcoming you back in the future!
Staff were all very friendly, welcoming and helpful. Great location in the heart of the village. The beds and pillows were very comfortable and the hot tubs/pool were fantastic. Great stay!
Amara
Stayed 1 night in Sep 2023
Response from The Sebastian - Vail on 4 Oct 2023
Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail.Our team is thrilled to hear you enjoyed your stay and look forward to welcoming you back in the future!Sincerely,
10/10 Excellent
Juliana
Travelled with family
1 Oct 2023
Liked: Amenities
Wonderful property. The staff was very helpful and professional. Excellent restaurant for breakfast. Convenient to all Vail activities.
Juliana
Stayed 4 nights in Sep 2023
Response from The Sebastian - Vail on 4 Oct 2023
Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail.Our team is thrilled to hear you enjoyed your stay and look forward to welcoming you back in the future!Sincerely,
Response from The Sebastian - Vail on 25 Sept 2023
Hi Eric,Thank you for providing a 5-star review about your recent stay at The Sebastian - Vail. We hope to welcome you back again soon. Sincerely,
8/10 Good
James
Travelled with family
17 Sept 2023
Liked: Cleanliness, room comfort
Disappointing.
Overall the hotel was ok. What was an immediate turnoff was the worn finish on the toilet seat, plus one of the rubber base supports was missing. So it was wobbly. Front desk told us the maintenance department would replace it right away. That never happened and we never received a follow up call from the desk. Disappointing experience in a lower priced motel much less a high end hotel.
James
Stayed 1 night in Sep 2023
Response from The Sebastian - Vail on 18 Sept 2023
Hi James,Thank you for providing valuable feedback on your recent stay at The Sebastian - Vail. Our team is working diligently to fix the issue. Can you please provide your full name and room number so I can confirm this was addressed? Thank you!
8/10 Good
Pietro
4 Sept 2023
Pietro
Stayed 1 night in Sep 2023
Response from The Sebastian - Vail on 8 Sept 2023
Thank you for providing valuable feedback about your recent stay at The Sebastian - Vail.We are thrilled to hear you enjoyed your stay and hope to welcome you back again in the future!Sincerely, The Sebastian - Vail
6/10 Okay
Nicholas
Travelled with group
25 Aug 2023
Liked: Cleanliness, staff & service, room comfort
Nicholas
Stayed 3 nights in Aug 2023
Response from The Sebastian - Vail on 29 Aug 2023
Hi Nicholas,Thank you for providing valuable feedback about your recent stay at The Sebastian - Vail. We are glad to hear you enjoyed the pool and the accessibility to the Vail Village. Sincerely,
10/10 Excellent
Pam
14 Aug 2023
Pam
Stayed 2 nights in Aug 2023
Response from The Sebastian - Vail on 15 Aug 2023
Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail.Our team is thrilled to hear you enjoyed your stay and look forward to welcoming you back in the future!Sincerely,The Sebastian - Vail
Very well-situated hotel with a great pool! The room was a great size but there were not enough outlets, particularly by the beds, no charging ports and the bathroom feels quite dated. In a double Queen room, two sinks in the bath would have been helpful.
Susan
Stayed 1 night in Aug 2023
Response from The Sebastian - Vail on 15 Aug 2023
Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail. We appreciate the comments and will communicate those to our team. We hope to welcome you back in the future!Sincerely,The Sebastian - Vail
Very nice hotel, but quite expensive with the $50 valet fee and $50 resort fee.
Edward
Stayed 1 night in Jul 2023
Response from The Sebastian - Vail on 7 Jul 2023
Hi Edward,Thank you for providing feedback about your recent stay with us. We will communicate your concerns with our team and hope to welcome you back again in the future.
10/10 Excellent
Pamela, Los Cabos
Travelled with family
1 Jul 2023
Great Room and location!
Pamela
Stayed 3 nights in Jun 2023
Response from The Sebastian - Vail on 4 Jul 2023
Hi Pamela,Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail.Our team is thrilled to hear you enjoyed your stay and look forward to welcoming you back in the future!
The staff was very warm, welcoming and attentive. The room was lovely and the free game room was an unexpected bonus!
Susan
Stayed 1 night in Jun 2023
Response from The Sebastian - Vail on 29 Jun 2023
Hi Susan,Thank you for providing feedback about your recent stay with us. We're glad to hear our staff took great care of you and you enjoyed the amenities.
10/10 Excellent
GARY
26 Jun 2023
GARY
Stayed 1 night in Jun 2023
Response from The Sebastian - Vail on 29 Jun 2023
Thanks for sharing feedback on your recent stay with us, Gary. We hope to welcome you back again soon!
10/10 Excellent
Wilson
19 Jun 2023
Wilson
Stayed 1 night in Jun 2023
Response from The Sebastian - Vail on 10 Jul 2023
Thank you for the positive review, Wilson! We are glad to hear you enjoyed your stay with us and hope to welcome you back again soon.
4/10 Poor
Brittany
12 Jun 2023
Liked: Cleanliness
Disliked: Staff & service
Loud and bad service
Brittany
Stayed 3 nights in Jun 2023
Response from The Sebastian - Vail on 12 Jun 2023
Hi Brittany,Thank you for providing valuable feedback about your stay at The Sebastian Vail. We will communicate your experience to our team. If you would like to discuss your stay further, we would love to hear from you. Thanks,
Good hotel although "pricy". Room OK, but fairly small window. Bed comfortable. Small bathroom. Nice pool/hot pool area. But that the hotel (with such prices) charge you additionally $25/pers for the use of the sauna is way off.....
Mikael
Stayed 5 nights in Mar 2023
Response from The Sebastian - Vail on 10 Apr 2023
Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail.We hope to welcome you back in the future!Sincerely,The Sebastian - Vail
6/10 Okay
scott
31 Mar 2023
Liked: Cleanliness, staff & service
An Average Hotel
The hotel room is basic and dated- a Hyatt or Marriott has same room amenities. The steam room is an extra charge of $25 which is ridiculous at a ski resort where people need this type of facility.
the carpet in room was dated and bathroom was 2nd rate. The hotel did not offer ski valet service near the Gondola like other similar hotels.
The biggest advantage is for owners who have access to lounge and other exclusive hospitality. The car service was nice, they did bring us to dinner one night.
scott
Stayed 3 nights in Mar 2023
Response from The Sebastian - Vail on 3 Apr 2023
Dear XX,Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail.Next time, we'd love for you to take advantage of The Sebastian - Vail Base Camp, our ski valet service at Gondola One. We hope to welcome you back in the future!Sincerely,The Sebastian - Vail
Overall accommodations were very good, Service in the hotel very good as well, the only problem is dinning in Leonora Restaurant inside the hotel ugly experience in Service and food quality.
Marcos
Stayed 6 nights in Mar 2023
Response from The Sebastian - Vail on 22 Mar 2023
Dear Marcos,Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail. We'll be sure to share this with our team. We hope to welcome you back in the future!Sincerely,The Sebastian - Vail
The property is beautiful inside and out. The base camp is right outside of the Vail Village Gondola so super convenient for getting on the mountain fast. Also, Leonora was delicious for breakfast -- the breakfast burrito could easily feed 2 and was very delicious. The 2 bedroom suite provided us with 3 full bathrooms, which was very convenient for getting 4 people ready to go out to dinner.
Emilio
Stayed 5 nights in Mar 2023
Response from The Sebastian - Vail on 22 Mar 2023
Dear Emilio,Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail.Our team is thrilled to hear you enjoyed your stay and look forward to welcoming you back in the future!Sincerely,The Sebastian - Vail
Thank you for providing valuable and kind feedback from your recent stay at The Sebastian - Vail. If we can assist you in any way please feel free to reach out to our team.
I love the location of this hotel, I loved the esthetics and the amenities. It was excellent all around. I will for sure return to this hotel. Worth every penny!
Betty
Stayed 3 nights in Feb 2023
Response from The Sebastian - Vail on 14 Mar 2023
Betty,We're so glad you enjoyed your stay. Thank you for the feedback. We hope to see you again soon,The Sebastian - Vail
8/10 Good
Lea
28 Feb 2023
Liked: Cleanliness
Lea
Stayed 3 nights in Feb 2023
Response from The Sebastian - Vail on 22 Mar 2023
Thank you for the review, Lea. We hope to welcome you back again soon!