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Xkeban Tulum

3.0 star property
Hotel in Tulum with 2 outdoor pools and full-service spa

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Located in La Veleta, Xkeban Tulum offers a quiet escape with a rooftop terrace, coffee shop, and bar. The onsite Xkeban Spa provides Swedish massage and aromatherapy. Guests enjoy high-speed WiFi, two outdoor pools, bike rentals, and help with local tours.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • Parking included

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Design Room

Design Room | View from room

Design Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Mini-fridge
Hypo-allergenic bedding
Rainfall showerhead
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Design Crystal Suite

Design Crystal Suite

Design Crystal Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Mini-fridge
Hypo-allergenic bedding
Rainfall showerhead
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Private Deck & Tub Suite

Private Deck & Tub Suite

Private Deck & Tub Suite

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Mini-fridge
Hypo-allergenic bedding
Rainfall showerhead
Private bathroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Design Studio with Kitchenette

Design Studio with Kitchenette

Design Studio with Kitchenette

Highlights

Balcony or patio
Separate dining area
Soundproofed
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Duplex Suite

Design Duplex Suite

Design Duplex Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate dining area
Soundproofed
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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The price is NZ$623
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11 Nov - 12 Nov
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About the area

Map
Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 15 min drive - 4.9 km
  • Tulum Beach - 17 min drive - 6.3 km
  • Las Palmas Public Beach - 18 min drive - 6.3 km
  • Tulum Mayan Ruins - 18 min drive - 8.1 km
  • Playa Paraiso - 19 min drive - 7.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪La Taqueria Pinches Tacos Shop - ‬10 min walk
  • ‪La Consentida - ‬12 min walk
  • ‪Vereda - ‬8 min walk
  • ‪Pepe The Best Taco! - ‬10 min walk
  • ‪Raum Gallery - ‬15 min walk

About this property

Xkeban Tulum

Hotel near Gran Cenote
Consider a stay at Xkeban Tulum and take advantage of a rooftop terrace, a coffee shop/cafe and a bar. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities such as a restaurant.
You'll also enjoy perks such as:
  • 2 outdoor pools
  • Free self-parking
  • Continental breakfast (surcharge), a front desk safe and tour/ticket information
  • Coffee/tea in reception, concierge services and outdoor furniture
Room features
All rooms are individually decorated, and offer comforts such as air conditioning, as well as thoughtful touches such as free WiFi and sound-insulated walls.
Other amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Balconies or patios, wardrobes/cupboards and mini fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: USD 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 outdoor pools
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Hob
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately USD 12 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

XKEBAN
Xkeban Tulum Hotel
Xkeban Tulum Tulum
Xkeban Tulum Hotel Tulum

Frequently asked questions

Does Xkeban Tulum have a pool?

Yes, this property has 2 outdoor pools.

Is Xkeban Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Xkeban Tulum?

Self-parking is free at this property.

What time is check-in at Xkeban Tulum?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Xkeban Tulum?

Checkout is at 11:00 AM.

Where is Xkeban Tulum located?

Located in La Veleta, this spa hotel is within 2 miles (3 km) of Holistika Art Walk, Hospital de Tulum and Dos Aguas Park. Hunab Lifestyle Center and Jaguar Park are also within 3 miles (5 km).

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Reviews

Xkeban Tulum Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

8.8

Staff & service

9.4

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 34 out of 57 reviews
Rating 8 - Good. 10 out of 57 reviews
Rating 6 - Okay. 5 out of 57 reviews
Rating 4 - Poor. 7 out of 57 reviews
Rating 2 - Terrible. 1 out of 57 reviews

Reviews

10/10 Excellent

Yannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience staying at Xkeban as a solo traveler. I want to be honest that it’s super loud over the weekends*** because they have a rooftop disco. I didn’t mind because I think it can be fun and convenient for people that like it. Obviously I came in low seasonality so there wasn’t a lot of people. I still enjoyed my stay and the rooms were clean and cozy. The staff is attentive making sure I’m having a good stay. The only issue for me was the location because it was far from the city center but if you rent a moto/bike/car this shouldn’t be an issue. They also have a free bike available!! I loved going through town with it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience! Front desk staff was amazingly accommodating and helpful. And the highlight of our stay was Dayron. His attention to detail, energy and service was second to none!
Stayed 4 nights in Nov 2022

10/10 Excellent

Jenae Armani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is beautiful, but it’s on a road that still is being built. like once everything is done, it’ll all be beautiful, but expect to be on a dirt road with tons of pot holes, but with that being said it’s worth it! the staff is fantastic, place is beautiful inside, really clean, and just an overall pleasant experience!
Stayed 4 nights in Nov 2022

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities
No hot water the first night. No towels left in room second night and nobody on property left to help after 11pm. Rooftop bar tender was sleeping by the pool instead of tending bar. Room had a terrible stench masked by a diffuser. Construction ongoing and entrance unpaved. And at checkout, they tried to charge us for drinks when we never went to the bar.
Stayed 2 nights in Nov 2022

4/10 Poor

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice. After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death. Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.
Stayed 1 night in Mar 2024

6/10 Okay

Emily

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The aesthetic is nice; picture worthy! The basic design room: -very SMALL -lacked storage or any place to lay luggage. -small balcony addition is cute but beware of mosquitoes. -no mini bar & our mini fridge didn’t work (they got it fixed for us) Water Quality: - AWFUL (shower, sink, & pool) - the water burned our eyes and smelled of old copper pipes or rusted pipes. It had an almost salty & metallic tang. -we had to brush our teeth and wash our face with bottled water The free included breakfast: -delicious as well as their juice. -option to purchase bowls was great and they tasted good. The staff: -were friendly but not very informative or thorough. - we didn’t appreciate the staff not explaining where the amenities are (pools, bars, breakfast, transportation, etc.) The location is great; very close to the main road (307), close to Tulum beaches, close to cenotes and other exursions. Everything within driving distance (25mins or less); except Cancun. I wouldn’t mind staying here again if they got the water issue fixed & i book the larger room.
Stayed 3 nights in Nov 2022

6/10 Okay

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
The small boutique hotel has a great feel to it and I love the little touches here and there that point to its ethos. The room was beautiful, though small - the balcony with hot tub was def needed. That said, there was a lot of building noise and it went on for hours on my second day and started at 8am the next day (the day I checked out). The rooms aren’t sound insulated at all and so you could also hear people outside as if they were in the same room. Receptionists (guy from Argentina and a lady) were very kind and helpful. But the noise was too much.
Stayed 2 nights in Nov 2025

10/10 Excellent

Dene

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. My husband and I really enjoyed the naturalistic atmosphere of the hotel. No televisions was great. Patio was wonderful with tub, hammock and a swivel chair. Mosquitoes are relentless bring your repellent or you’ll get eaten alive. Great experience, staff was super helpful and friendly. I definitely recommend and would definitely return with my arsenal of mosquitoe repellent of course.
Stayed 4 nights in Oct 2025

6/10 Okay

Peter

Disliked: Amenities
My husband and I checked into this hotel. We were charged additional $197 towards the room i already paid as my package. When i asked, only thing i was told was for the room. This is not a resort facility and felt like resort fees. Resort fees are not this expensive. The small dining room and bar area is closed everyday at 3pm. It is only open till 10:30 for food on Friday to Sunday on the rooftop with techno music that is blasting throughout the hotel. There is a pool next to the dining area and rooftop. It is a pool but not a swimming pool, it's more of soak yourself and hang out pool. The employees are nice but service is inconsistent. We had barely no hot water or water pressure in the shower but the sink had plenty of hot water. There is no place to hang your clothes, no phones, no tv and wifi is dead slow. We didn't even get our rooms clean for four days, the day before we left. If you're looking for a hotel that has the amenities, close to wherever you want to go without paying for taxi, this is not the hotel. This is not an adult hotel like they advertised. I would not recommend. Taxis are expensive.
Stayed 4 nights in Oct 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Nos encantó el hotel, tiene muchísimas amenidades, diseño súper cool y el ambiente está en total mood Tulum. Perfecto si buscas algo más vibrante y con onda. Eso sí, no lo recomendaría si tu plan es solo descansar en silencio, porque la vibra es más social y activa que relajante.” Ideal para pasar en pareja y con amigos! Súper recomendado!
Stayed 1 night in Sep 2025

10/10 Excellent

Dinorah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo increíble!!!
Stayed 2 nights in Aug 2025

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
we checked in and were escorted to the room by a hotel employee. When the employee opened the door, he immediately realized the room had not been cleaned. We were surprised, but offered to go out and get food to give them time to clean the room. Only after we made that offer were we told that the cleaning crew had already left for the day, and the room could not be prepared. The only alternative the hotel could offer was a different room that did not include the private hot tub and was located on the fourth floor, with no elevator. This was not acceptable to us, as it did not match what we had reserved and paid for. We asked to cancel the reservation, but were told that since the booking was made through Expedia, the hotel could not cancel or issue a refund directly.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó todo, el servicio y la atención al cliente es 10 / 10 desde la recepción hasta el roof. Me gustó que el mismo personal trata de llevar el nombre del Hotel en alto y lo que más me gustó la leyenda y todo lo que te atrapa en el hotel, recomendado 10000/10000, yo regreso sin preguntar.
Stayed 1 night in Apr 2025

8/10 Good

Monia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Xkeban avril full spirituel hotel

La musique sur le toit jusqu’à 11h le week end on savait pas Les murs ont des oreilles
Stayed 2 nights in Apr 2025

8/10 Good

Junissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must go!

So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!
Stayed 3 nights in Dec 2024

10/10 Excellent

Joran

Liked: Cleanliness, staff & service, amenities
Nice vibes, great people. Really liked the room!
Stayed 6 nights in Jan 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

en la selva, pero tambien de la ciudad, excelente

desde la recepcion, fue muy calida, agil y me ofrecieron una bebida de cortesia. ayuda con el equipaje y amabilidad en especial de Exequiel
Stayed 2 nights in Dec 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
La chica que atiende el roof y la cafetería es lo máximo
Stayed 2 nights in Jan 2025

8/10 Good

Xavier

Liked: Property conditions & facilities
Disliked: Staff & service
Fix the roads
Stayed 4 nights in Dec 2024

10/10 Excellent

Merilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel experience was amazing! Is very clean, organized and the staff each one of them is very welcoming since day one! They did everything to surprise me on my birthday with balloons, drinks and even singing! You guys rock! Thank you!
Stayed 4 nights in Nov 2024

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE TODO
Stayed 1 night in Apr 2024

4/10 Poor

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to be honest and fair. The hotel and the staff are amazing we were greeted very nice and everyone had great vibes. if you want party or just chill with cool people this is the spot. There was one big issue that unfortunately will keep us from going back. The last night we stay around 1 am someone tryed to get into our room. After I told him this wasn't his room he became angre and started even harder to get in. I call receptions but after midnight there is no one you can call. We waited 10 mins after not hearing anything then decided to go look for security. After talking to security we found out that the guy trying to get in our room was a friend of the manager who was allowed by security to enter into the hotel. Dont know what the intention of this person was but being in a country that is not yours you dont know peoples intention. Scary things run in your head, is he going to rob us or try to hurt us or kill us. And finding out that it's a friend of management made it even more scary, is this a set up? Please be very cautious never open a door to someone you dont know especially in the middle of the night.
Stayed 3 nights in Jan 2024