Does Mereva Tulum have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 9:00 AM to 8:00 PM.

Is Mereva Tulum pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mereva Tulum?

Self-parking is free at this property.

What time is check-in at Mereva Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Mereva Tulum?

Checkout is at noon. Late checkout is available for USD 50 (subject to availability).

Does Mereva Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 288 per vehicle applies.

Where is Mereva Tulum located?

This Tulum hotel is on the beach, steps from Cenote Manatí and within 9 mi (15 km) of Xel-Há Park and Tulum Mayan Ruins. Dos Ojos Cenote and Playa Paraiso are also within 12 mi (20 km).

Mereva Tulum Reviews, Deals & Photos 2025

8/10 Good

ALIX

18 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.

Stayed 2 nights in May 2025

10/10 Excellent

Diego

28 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location, a few steps of the cenote and the sea. Amazing

Stayed 2 nights in Apr 2025

8/10 Good

Chaitanya

30 May 2025

Liked: Cleanliness, staff & service

Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.

Stayed 2 nights in May 2025

10/10 Excellent

William

12 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful, quiet Long way from many sites

Stayed 6 nights in Feb 2025

10/10 Excellent

Laramie

8 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I can’t describe how wonderful this place is! 100 stars!! Quiet and relaxing the staff became family! And your own private cenote across the street! Could not recommend more!!!!!!

Stayed 5 nights in Apr 2025

10/10 Excellent

Massimo

28 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean and very pleasant, cozy athmosphere. The staff is super professional and super friendly. Beach-front rooms are so nice!

Stayed 6 nights in Dec 2024

10/10 Excellent

James

6 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were all very friendly and attentive, food in the restaurant good and was an excellent location as a compromise between privacy and proximity to things to do.

4/10 Poor

Stan

13 Apr 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room service was terrible. the waiting service was tricky and attempted to trick you into unnecessary tipping

Stayed 7 nights in Feb 2025

10/10 Excellent

Kristen

30 Jul 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous service and great location! Would highly recommend.

Stayed 7 nights in Jul 2023

10/10 Excellent

sam

28 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Mereve 10 out of 10

Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.

Stayed 5 nights in May 2024

10/10 Excellent

Lewis

28 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Mereva is an amazng botique hotel. The property is beautiful, the food is good and the rooms are nice with comfortable beds. The staff is great from the front desk to the kitchen and cleaning staff. It's a 20min drive to the hotel district and the beach clubs which we liked as it's a quiet, guarded location separated from the loudness of the hotel district and felt nice to come back to after a day at the beach. Would definitely stay here again.

Stayed 6 nights in Feb 2023

10/10 Excellent

Crystal

8 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff makes you feel like you are the only guest at the resort. Very attentive. Everything we ordered from the menu was delicious! Great for relaxing or couples. I look forward to going back.

Stayed 3 nights in Sep 2022

10/10 Excellent

Hector

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I spent a week with my daughter who is 15 years old. Critical things like dining options, quality of the beds, quality of the air conditioning, cleanliness and attention to the customer are top notch 10/10. All staff are great, In particular, Mr Aaron and Mr Norberto in the restaurant and bar of Mereva are the very best top notch superb---!!! the only thing I did not like which is not MEREVAs fault, is that the snorkeling in the hotel beach is not the best, and the beach itself has a lot of rocks in it and does not have big waves which my daughter and I enjoyed very much. That being said, there is a beautiful Cenote where you can snorkel and scuba dive at walking distance from the hotel, and1 can take a taxi and go many places that are not far away from MEREVA. Hector M

Stayed 9 nights in Mar 2025

8/10 Good

Christopher

7 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed the entire property, beach view, common space is very beautiful. Exactly like the pictures. It was very quiet and the staff was super friendly. I will say that you need a taxi or car to get to most places and the taxis are expensive. But I felt better being driven then driving around in a car in a country I didn’t know and where parking was difficult to find. Plan your activities accordingly. Food was actually pretty good. I will be sure to visit again.

Stayed 2 nights in May 2024

8/10 Good

Maya

15 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect. The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean. The customer service was great and the staff was super friendly and accommodating. The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.

Stayed 2 nights in Jul 2024

8/10 Good

Esther

28 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property. A bit pricey but was happy to be away from the tourist crowds. Can’t beat the gorgeous view of the Caribbean Sea. Small beach but we felt like we had the place to ourselves. 10-12 minutes away from Xel-Ha, which the kids had a blast. Gorgeous cenote across the street from the hotel. Breakfast was included every day. Food & cocktails were excellent. Kayaks, life vests, snorkel gear are free. It’s a boutique hotel, eco friendly, so do not expect things u may get from a big resort. Staff were very friendly. We had rain the first couple of days, but even with the clouds, the ocean front view was gorgeous.

2/10 Terrible

Alex

28 May 2024

Disliked: Amenities, property conditions & facilities

The hotel has great views, but it is poorly maintained. We had no electricity for 2 nights. The staff lied about that they are fixing the problem, but it was never resolved. Without electricity, there was no AC at night, making it impossible to sleep and ruining our entire day and vacation. If you want to suffer during your vacation and spend your money on sleeping without AC or electricity, this is the place to go.

Stayed 3 nights in May 2024

4/10 Poor

Harold

18 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.

Stayed 7 nights in Jul 2024

2/10 Terrible

Gonzalo

18 Dec 2024

Disliked: Staff & service, property conditions & facilities

Disappointing Experience – Left 3 Days Early We had to leave this hotel 3 days in advance due to several issues that made our stay uncomfortable and unsettling. The most serious problem was that one of the staff members made inappropriate sexual comments to the female member of our group. This made her feel unsafe and afraid to go around the property alone or even enjoy the sunbathing areas. This experience was extremely disturbing and a major factor in our decision to leave early. Additionally, the food at the hotel restaurant was disappointing. One of the desserts, a chocolate cake, was inedibly hard when it arrived at the table. When we raised this with the waiter, he simply shrugged and didn’t follow up or offer any solution. The access road to the hotel was also a major inconvenience. It was in terrible condition, and the drive from the highway to the hotel (about 1 km) took us 15 minutes due to its poor state. The hotel feels extremely isolated, with construction workers right outside the entrance, adding to the feeling of being cut off from everything. Lastly, the beach was not at all enjoyable. It was made up of rough rocks, and the seaweed in the water emitted an unpleasant smell, making it impossible to relax or swim comfortably. Considering the high cost of staying here, we expected much more from this property, and it did not live up to the standards we were hoping for.

Stayed 4 nights in Dec 2024

10/10 Excellent

gabriela

13 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay, will come back!

If looking for a small and quiet hotel, this is it! Everyone at Mereva is on a mission to make your stay wonderful. From the moment you set foot in this Hotel you will get the best service! Aaron, Oscar, Eric and Jose Luis treated us to the best restaurant experience. Food is made from scratch and is delicious. Our Housekeeping Lady {did not get her name} did a great job keeping our room fresh and clean. She was always very nice as well. The Hotel is 20 years old, there are 25 rooms that are very spacious with huge bathrooms with double sinks and showers! Most rooms have balconies with ocean views, but we choose something more retreated and private. We had a pool just a few steps from our room and had a private porch where we sat in the evenings to enjoy the sounds and smells of the ocean with a pleasant breeze. There are a few things you need to know, not to deter you but to make you aware. This privileged location is about 1hour from the Tulum International airport and 15 minutes from downtown Tulum. Taxis are VERY expensive, so if it is an option, rent a car! If you want to visit the Cenotes, downtown or go to other beaches, you need some sort of transportation. There is really nothing nearby except a small convenient store and two other restaurants in their two sister Hotels. This area has no white sandy beaches like Cancun, they are very rocky but still beautiful. Water shoes are a must to enjoy swimming in the ocean. There is a Cenote across the street from hotel.

Stayed 4 nights in May 2024

2/10 Terrible

Isil

26 Dec 2022

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Totally unfriendly manager! They charged $USD600 extra more for our kids, compared with our friends who had even older kids, booked exactly the same room for exactly the same dates during the same week through Bookings.com rather than Expedia (it is pay at the hotel system and does not matter where you book). They refused to help at the hotel and the manager was extremely rude, not personal at all. Property had huge safety issues (slippery grounds and stairs when it rains, stairs not visible in the pool), and the manager acts like these issues do not exist despite serious accidents (that end up in hospitals) happening... There is street dog walking around who scratched my daughter's arm and the manager did not even visit us. There are big rocks in the very shallow ocean in front of the dock and there is even no warning on that. The manager only cares about how he can charge you more but nothing else including safety issues... The staff who were serving food in the mornings were nice but I felt so bad for them as they were only three people and working like crazy to serve everyone!

10/10 Excellent

Jennifer

27 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Did a lot of research before booking Mereva. For the price I couldn’t find another spot that was as nice. Everything about our stay was perfect, and I consider myself picky. We booked a king beachfront and originally I asked for ground level to walk our to the beach but we ended up with third floor and I’m very grateful we did. In the morning we woke up to the sun rising over the ocean and palm trees blowing in the wind. Our room was stocked with a mini nespresso, water, a few beer and pop every day. Our room was very well decorated, clean, the bed was extremely comfortable. The shower was so nice. Beachfront is a bit noisy because of the wind (if you don’t like wind don’t go to Mexico its always windy but it keeps the heat manageable). The property is extremely well kept. Beach is small but they all are now with the seaweed issue. Location is perfect if you want quiet, hotel zone is full of beach merchandisers, partying, this location is quiet private. Service is top notch. Id recommend the hotel transfer with Tucan Kin. If you’re looking for clear water and white sandy beaches Mexico is not your spot right now - seaweed is a serious issue there and this resort made a effort to clear it daily but it’s impossible. Id recommend checking out Nerea down the street for food so good and beautiful spot. Thats where I would book next time (adults only). Wish I could write more good things but out of space. @jennn.johnson on Insta if you have questions happy to answer.

Stayed 7 nights in Mar 2023

6/10 Okay

Phil

6 Jan 2023

Liked: Property conditions & facilities, room comfort

Nice Hotel - Poor Customer Service

The Hotel is Lovely. Nice view, nice beach, the bedroom was comfortable with lovely views of the beachfront. The food was good, particularly the pizzas, the drinks however are expensive. We paid a premium for the hotel, I Imagine as it was close to New Years. Unfortunately the service on many occasions didn't match the premium paid. On two of our three days we had to ask for our rooms to be cleaned which should be a normal in a hotel. We were advised that the delay was due to a lack of staff. Service in the restaurant can be variable. Sometimes quick, and attentive but quite often it seems they are understaffed, a few times we had to remind them to bring our drinks we had ordered. On one occasion they had lost our order (we were the only ones sat in the restaurant at the time so not sure how this was possible.) On the last day we had an early check out as we needed to catch our flight. We were at breakfast for 7am (when it opens) with our transfer due at 7.30. The kitchen was shut and no staff were present, they eventually arrived at 7.20 and advised a breakfast wouldn't be possible. They did however prepared a breakfast croissant for us to take with us which was kind. Unfortunately the staff had duplicated a taxi booking, we had already booked a transfer through the hotel. This meant when the taxi arrived we naturally assumed it was our transfer, only 15 minutes into the journey were we called to be made aware that the transfer was at the hotel and that a taxi had been

Stayed 3 nights in Jan 2023

6/10 Okay

Felix Eduardo

5 Oct 2025

Liked: Cleanliness, staff & service

The Mereva was closed and had to change to the Nerea Hotel. It was much nicer because it was actually open. I had rented a room for 6 nights for two adults and one child and the rooms were all for couples only. They added a sofa bed, and it worked but no privacy. The restaurant was not fully stocked, the workers tried their best with what they have, but it’s not fare for them and the customers. Extremely expensive food, and location not easily accessible if you don’t have a car good luck. The workers at the Nerea try the best to provide you with a good experience but with out the right tools it fails.

Stayed 6 nights in Sep 2025

8/10 Good

Martha

11 Aug 2025

Liked: Cleanliness, staff & service

En general muy amables, ofrceer al menos un cupon de descuento para el desayuno

Stayed 3 nights in Aug 2025

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