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In the Heart of Tulum Town

3.0 star property
Tropical paradise meets adventure with cycling trails right outside the door, spa tubs for relaxation, and shopping opportunities surrounded by garden greenery.

Choose dates to view prices

In the Heart of Tulum Town offers a vibrant atmosphere with designer stores and a lush garden. Guests can cycle through the nearby nature reserve or relax in one of two spa tubs. Multilingual staff are available to assist with any requests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Kitchen
The current price is NZ$238
includes taxes & fees
31 May - 1 June

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

There is no front desk at this property

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per stay
  • Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 290 per vehicle (return, maximum occupancy 4)
  • Cleaning/housekeeping/linen fee: USD 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: PayPal
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is In the Heart of Tulum Town pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at In the Heart of Tulum Town?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at In the Heart of Tulum Town on 31 May 2026 start from NZ$238, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at In the Heart of Tulum Town?

Self-parking is free at this property.

What time is check-in at In the Heart of Tulum Town?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at In the Heart of Tulum Town?

Checkout is at 11:00 AM.

Does In the Heart of Tulum Town provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 290 per vehicle applies.

Where is In the Heart of Tulum Town located?

Located in Tulum City Center, this hotel is 2 mi (3.1 km) from Tulum Mayan Ruins and 2.7 mi (4.4 km) from Gran Cenote. Las Palmas Public Beach and Playa Paraiso are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.4

Cleanliness

10

Location

10

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 7 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 1 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 0 out of 9 reviews

Reviews

Verified

10/10 Excellent

Mu Lah

Liked: Cleanliness, amenities, property conditions & facilities
I liked the location of the stay. It was close to authentic restaurant and night life. The owner was helpful about my concerns and questions.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay in the heart of Tulum!

We loved our stay in Tulum, and this apartment gave us great access to restaurants and shops. Our host gave us great tips on arrival and was available for any questions throughout our stay. It is a very bustling area, so may not be everyone’s taste for a family stay - but we had a great time with our 8 year old in tow. We can’t wait to come back!
Stayed 4 nights in Dec 2023
Verified

6/10 Okay

Adelita

Liked: Staff & service
Thank you for the stay at the Heart of Tulum. William as the property manager was wonderful, very responsive. The location was good in that getting around was easy, however, the noise level from surrounding restaurants/bars was very loud and went on into the early morning hours. So if you do not mind the noise into the wee hours of the morning, this is a very central spot. The sofa was not very comfortable when sitting and watching TV.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic all around.
Verified

10/10 Excellent

Douglas Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 6 nights in Aug 2023
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait séjour au centre de Tulum

Très confortable, spacieux et propre. Excellent service de la part de Will, merci!
Stayed 7 nights in Nov 2021
Verified

10/10 Excellent

jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can't beat this service!

Have stayed here a few times. Great location and property. In the heart of downtown! Ground keepers Gilberto and William are super friendly and are on top of requests. Will continue to stay here when I'm in Tulum. They always make my family and friends feel at home.
Stayed 3 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicacion para descansar muy cerca de algunos restaurantes
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020