Does Casa Macarena have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM.

Is Casa Macarena pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 10 kg per pet.

How much is parking at Casa Macarena?

Limited spots are available. There is free parking nearby.

What time is check-in at Casa Macarena?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

Where is Casa Macarena located?

Located in La Veleta, this spa hotel is 0.8 mi (1.3 km) from Dos Aguas Park and 3 mi (4.9 km) from Tulum Beach. Hospital de Tulum and Holistika Art Walk are also within 1 mile (2 km).

Casa Macarena Reviews, Deals & Photos 2025

10/10 Excellent

Paola

13 Apr 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Such a wonderful place with perfect vibes for groups. Staff was very accommodating. Would definitely go back!

Stayed 10 nights in Apr 2021

6/10 Okay

Verified traveller

1 Dec 2020

Liked: Cleanliness, property conditions & facilities

It’s alright

No WiFi at all. Could not communicate with family. The private tub was dirty. Appreciate the attentiveness of workers staying late to open the door when we arrived late. Cameras on site were good to ensure the car was safe to park outside.

Stayed 2 nights in Nov 2020

2/10 Terrible

Verified traveller

25 Nov 2020

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The property amenities were a complete lie. There was no full service spa on the property and no spa tub. I wish I was informed of this because the “full service spa” was the only reason why I booked this resort. I’m extremely disappointed. On top of that, the pool is supposed to be open from 8-8 but you have to ask them to turn the pool on and then you have to wait 40 minutes for it to warm up. Also, there are no windows in any of the rooms, so there was no clean air circulation. Every morning I woke up very congested. The refrigerator in the kitchen was broken and did not keep anything cold. I would not recommend this place.

Stayed 5 nights in Nov 2020

8/10 Good

Verified traveller

18 Sept 2020

Liked: Staff & service, amenities, property conditions & facilities

The place was very nice. You are in a area with locals and cheap local restaurants. You will definitely need a rental car if you plan to go here. To get to the beach and activities.

Stayed 3 nights in Sep 2020

10/10 Excellent

Corri

21 May 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an amazing time at this hotel. The staff are very friendly and accommodating. The manager was super nice in getting me set up with my room. Boho vibes. I love it. Cute and simple morning breakfast. Nice hot shower!!

Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

14 Mar 2020

Disliked: Amenities, property conditions & facilities

You get what you pay for with Casa Macarena, if that. While we appreciated that we could find a spacious room here for $100 / night in pricy Tulum, even basic amenities seemed below standard or lacking. Our exterior sliding door into the room from our balcony didn’t lock, the hot tub heater didn’t work, our coffee for the in-room coffee maker was never refilled after day 1, and when we checked into the hotel, one of our room’s water bottles was already opened and half empty. We were also surprised to learn the road on which the hotel sits was unpaved. While Casa Macarena has some beautiful design and furnishings and gave us a home base in Tulum Pueblo for several nights, the experience was basic at best with some significant flaws.

Stayed 5 nights in Mar 2020

10/10 Excellent

Rob, London

13 Mar 2020

Stunning place, very quiet and exactly what was needed. Is a 10 minute drive to the beach and a short walk into downtown Tulum. The staff were very helpful

Stayed 2 nights in Mar 2020

6/10 Okay

Sara, Montréal

2 Mar 2020

Liked: Cleanliness, staff & service, amenities

L'hôtel est très beau. Par contre, nous avions réservé pour une chambre double familiale, qui montrait un spa privé sur les photos, mais nous avons eu la chambre de base, sans aucun spa. Nous avons eu beaucoup de difficulté à trouver un arrangement mais après avoir parler à une responsable sur Expedia, le gérant nous a changé de chambre pour une plus grande, qui était ma fois merveilleuse. C'est vraiment magnifique, le petit-déjeuner est petit mais bien, le service est agréable, des vélos gratuits sont fournis, et très propre. Par contre, il n'y a aucune eau chaude. On n'a malheureusement pas pu profiter de la piscine et du spa partagés puisqu'ils étaient très froid. Il n'y avait aucune eau chaude dans la douche non plus, ni dans le bain extérieur. De plus, pour les touristes ne connaissant pas trop le secteur, il faut savoir que l'hôtel est assez loin du centre ville et encore plus de la mer. Il faut marcher ou prendre un vélo dans un secteur peu recommandé, et le soir c'est assez épeurant. Enfin, je dois dire que le personnel a été très agréable, toujours là pour nous aider. Nous avons bien aimer l'endroit, malgré l'emplacement, les difficultés rencontrés et l'eau froide.

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

26 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

En general excelente atención del personal , información , ubicación y disposición.

Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

25 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

AMAZING!!! The pictures don’t do the property justice. The staff is AMAZING!!! So nice and accommodating. The rooms were clean and apartment style. Someone would come in and wash any used dishes and clean up while we were away. Water pressure was amazing, and we always had clean towels! This isn’t your typical hotel with a desk check in but someone from the hotel is on the property 24 hours, everyday. The hotel had a nice vibe, very clean, and felt like a home away from home. The person on duty from the staff always made sure the we felt comfortable and safe. Answered every question, gave us their WhatsApp so we can text them. Although the area is very safe, they had security who would wait for us to return from a night out on the town which was definitely a plus being that my bestfriend and I traveled there alone. The property isn’t on the main road but only a short taxi ride away from everything. I would definitely visit again and stay here!! This property exceeds the price that they book their rooms for. You get WAY more than what you pay !

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

24 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

la calidez de las personas que nos recibió, el lugar hermoso, limpieza excelente. Me encanto todo.

Stayed 1 night in Apr 2019

10/10 Excellent

Erick

21 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Totamente recomendable!!

Extraordinario lugar, el personal super atento, la habitación increible, el area de la alberca ideal para pasar un buen rato. Recomendable para tu estacia en Tulum.

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

6 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Die Unterkunft sieht exakt so aus wie auf den Bildern, wir wurden herzlich empfangen und uns wurde zu jeder Zeit nett geholfen, wenn wir fragen hatten oder z.b. einen Fahrer benötigten. Wir haben des Öfteren die Fahrräder geliehen, perfekt wenn man Tulum selbst erkunden möchte. Die Wege sind doch ab und zu etwas länger.

Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

5 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities

I absolutely love this place! Aside from the staff being great - super sweet and nice and very helpful - the rooms are beyond amazing. The place is super clean, really well done and high quality, like apartment goals. You feel like you're in luxury when you're there. The pool area is super quiet and peaceful, plenty of sun and shade, and the pool is very refreshing from the strong sun. The beds are comfortable at the pool and in the room, shower pressure is amazing, the place is just so perfect. The only issue was that there wasnt any food readily available. They did offer to order food for me, but it seemed like a hassle for them and for me so I just ventured out. The hotel is not really in walking distance to a lot so we were thankful we had a car. They do have bikes to rent though! I recommend venturing out in the afternoons and buying breakfast foods at the grocery store to make at the hotel or stopping by Burrito Amor (a quick bike ride away) - they have THE best breakfast burritos and bowls.

Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

11 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Más presencia en la s oficinas de Resepcion buena cama buena decoración y servicio

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

11 Feb 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was absolutely amazing! Worth every penny.

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

1 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bel accueil avec le verre de bienvenue Super mobilier et déco le patio extérieur top

Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

16 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2019

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