Reception

Reviews of APA Hotel Shinjuku Gyoemmae

3 out of 5
APA Hotel Shinjuku Gyoemmae
2-2-8 Shinjuku, Shinjuku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 463 out of 1009 reviews" "
Rating 8 - Good. 340 out of 1009 reviews" "
Rating 6 - Okay. 124 out of 1009 reviews" "
Rating 4 - Poor. 53 out of 1009 reviews" "
Rating 2 - Terrible. 29 out of 1009 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Travelled with group
Liked: Staff & service
The surrounding neighbourhood was really good, heaps of food options and quite safe. The hotel is slightly older in style. And the rooms are VERY small. But all in all, convenient and easy for a quick stay.
Stayed 6 nights in Apr 2024

4/10 Poor

Rungsikul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
I feel like stay in an RV hotel. The room is too small for two people. You can not walk inside the room with two person unless one of you have to jump on the bed and let the other walk in. I chose this hotel because it's next to Shinjuku Gyoen cherry blossom National Park, very convenient just behind the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jorge, Ann Arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. It was very close to public transportation. It was also close to great night life and entertainment venues. The room was a bit small so I might upgrade next time. I loved the free onsite onsen/spa - it was a great way to relax after a long day of walking around the city.
Stayed 6 nights in Mar 2024
Response from Tamura / Reception on 17 Apr 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.We are very pleased to hear your compliments regarding our hotel's location during your stay with us.As you mentioned, our hotel is well received by many of our guests due to its easy access to the city center.However, we are very sorry for the inconvenience caused by the size of your room.We will make efforts to improve our services based on your valuable feedback.Thank you very much for your valuable feedback.

10/10 Excellent

Helen Chan

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was good. Staff are very accomodating.
Stayed 4 nights in Apr 2024
Response from Tamura / Reception on 17 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoemmae.We are very pleased to hear your compliments about our staff's service during your stay.We will continue to provide services that will satisfy our guests in the future.Thank you very much for your valuable feedback.

8/10 Good

Prihandavin

Liked: Cleanliness, amenities, property conditions & facilities
The room is decently clean. In term of facilities they are decently equipped. There are communal washer dryer for your laundry and a public bath. The rush hour for the elevator is a little much. Staff is polite and friendly. Breakfast buffet is decent if it comes with your booking, otherwise I'd rather eat outside.
Stayed 8 nights in Apr 2024
Response from Yamada/Receptionist on 16 Apr 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.We are very honored to receive your compliments regarding our cleaning and facilities.We will try to improve our service for our guests. We truly look forward to welcoming you back in the near future.

4/10 Poor

Alice

Travelled with partner
Disliked: Property conditions & facilities
Our room was very tiny, and run down. Bits of carpet missing, scuffs all over the walls and wooden dresser chipped. It was clean enough but dusty. It was a very good location and we spent everyday out all day and evening exploring, the transport links were great from the hotel and the dining options even on the hotel street alone were great. I think for the price point in the location it was good - I couldn’t find anything better value. I don’t think I would stay here again though I would just spend more money on a nicer hotel. There is a dumpling restaurant just opposite the hotel which does amazing food !
Stayed 5 nights in Apr 2024
Response from Tamura / Reception on 15 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoemmae.We are very pleased to hear that you were satisfied with our hotel's location.As you mentioned, it is very close to the station, which is very convenient. The nearest station is Shinjuku-Gyoenmae Station on the Tokyo Metro Marunouchi Line (Exit 1), which is a 1-minute walk from the hotel, making it easy to access the city center and very convenient for sightseeing and business.However, we sincerely apologize for any inconvenience caused by the size of your room during your stay.We have prepared compact rooms for the convenience and functionality of our guests.In order for our guests to understand this in advance, we clearly state on the Internet that the rooms are 11 square meters in size. We appreciate your understanding.Thank you very much for your valuable feedback.

6/10 Okay

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great area, super convenient to stay at if it’s your first time in Tokyo.
Stayed 3 nights in Mar 2024
Response from Tamura / Reception on 15 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoemmae.We are very pleased to hear that you were satisfied with our hotel's location.As you mentioned, it is very close to the station, which is very convenient. The nearest station is Shinjuku-Gyoenmae Station on the Tokyo Metro Marunouchi Line (Exit 1), which is a 1-minute walk from the hotel, making it easy to access the city center and very convenient for sightseeing and business.We will continue to make every effort to satisfy our guests.Thank you very much for your valuable feedback.

10/10 Excellent

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Tamura / Reception on 15 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉. We truly appreciate your warm review, we were honored to have you at our hotel. We hopefully serve you again in the near future.

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was the smallest and one of the most expensive I've ever booked and they have terrible pillows. Shinjuku is amazing though.
Stayed 4 nights in Apr 2024
Response from Yamada/Receptionist on 13 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉 and your view. We are truly sorry that we let you down and did not meet your expections. We will try to improve our service for our guests. We hopefully have another opportunity to serve you again.

8/10 Good

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, easily walkable to station and park. Rooms were small but clean. Staff was nice
Stayed 2 nights in Mar 2024
Response from Yamada/Receptionist on 13 Apr 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Shannon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many places to eat, we walked or took the train easily from here. Small rooms but efficient layout.
Stayed 5 nights in Mar 2024
Response from Tamura / Reception on 12 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoemmae.We are very pleased to have received your compliments regarding the location of our hotel during your stay.However, we are very sorry to hear that you were not satisfied with the size of your room.APA Hotel provides compact rooms for convenience and functionality.In order for our guests to understand this in advance, we clearly state the room size as 11 square meters even on the Internet. We appreciate your understanding in advance.All of our staff will continue to make every effort to satisfy our guests in the future.Thank you very much for your valuable feedback.

10/10 Excellent

filip

fantastic
Stayed 3 nights in Apr 2024
Response from Yamada/Receptionist on 16 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

6/10 Okay

Alex

Liked: Staff & service
A mid-level hotel with a small but comfortable room. Out of the central crowds of Shinjuku, so it was peaceful and very walkable to the trains and the gardens. Also, all sorts of food and shopping options were very close, as well. The staff was mostly very helpful and were dilligent and careful helping me check in my bags when I had to wait. TV had some English and free on demand video, as well. I did not try the bath. Thank you for a nice experience my first time in Japan.
Stayed 4 nights in Mar 2024
Response from Ouchi / Receptionist on 11 Apr 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We are very pleased to receive your compliments on our staff's service.Thank you very much.We hope you will visit us again the next time you come to Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ouchi / Receptionist on 11 Apr 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.All of us at APA Hotel are very pleased to receive a perfect score from you.Thank you very much.We hope you will visit us again the next time you come to Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

8/10 Good

Kimberly

Travelled with family
Disliked: Amenities
in prime location, easy access to everything within 5 minute walk. the room is super small but that’s Japan for you.
Stayed 1 night in Apr 2024
Response from Yamada/Receptionist on 9 Apr 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.We truly look forward to welcoming you back in the near future.

6/10 Okay

eduardo

Travelled with partner
Liked: Cleanliness, staff & service
Great area and very convenient. Room was smaller than we were expecting.
Stayed 6 nights in Mar 2024
Response from Ouchi / Receptionist on 8 Apr 2024
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.The guest rooms at APA Hotel are compact in size from an eco-friendly point of view and to allow our guests to do their business while lying down in bed.We thank you very much for your understanding.We are happy to hear that you were satisfied with the other sightseeing activities.Thank you very much for your continued patronage of APA Hotel.Thank you very much for your valuable feedback.

6/10 Okay

Carmen

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Yamada/Receptionist on 9 Apr 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location for Sakura as very close to Shinjuku Gyoen National Garden.
Stayed 8 nights in Mar 2024
Response from Ouchi / Receptionist on 8 Apr 2024
Thank you very much for choosing APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We are very happy to hear that you were satisfied with our services.Thank you very much.Next time you come to Shinjuku, please do not hesitate to use our hotel again.All of us at the hotel look forward to serving you again next time you visit Shinjuku.Thank you very much for your valuable feedback.

8/10 Good

Demarquis

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had a positive overall experience at the hotel, especially considering its value for money. The cleanliness of the facilities was noteworthy. However, I do wish the front desk staff, were a little more friendlier . Possible due to a language barrier, which affected their level of attentiveness. Nonetheless, I want to express my appreciation for the exceptional service provided by the restaurant staff, whose warmth and professionalism greatly enhanced my stay.
Stayed 2 nights in Mar 2024
Response from Okuhara / Receptionist on 7 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very pleased to hear that you were satisfied with the guest room facilities. However, we are very sorry that we could not meet your expectations regarding the staff's guidance. We will share your comments with our staff and make improvements. We will continue to make every effort to improve our services to satisfy our guests, and we look forward to welcoming you again.

6/10 Okay

Nasrin

Travelled with family
Very small rooms and not as nice as other APA hotels.
Stayed 4 nights in Mar 2024
Response from Yamada/Receptionist on 5 Apr 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We apologize for not being able to satisfy you during your staying.We will improve our service better to make you satisfied for your next stay.We hope to see you soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apa Shinjuku Gyoemmae is a wonderful home base when visiting Tokyo. Apa Gyoemmae is centrally located within a block of the Shinjuku Gyoemmae train station and the stunning Shinjuku Gyoen park, and within a short walk of Shinjuku's Golden Gai / "Red Light" district, an incredible bar/nightlife district, as well as the central Shinjuku station. Apa Gyoenmae's amenities are top notch, and their service staff is very attentive to the needs of customers.
Stayed 3 nights in Mar 2024
Response from Yamada/Receptionist on 5 Apr 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.What a great feedback we have received, and thank you very much for your valuable comments.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.We will improve our service better to make you satisfied for your next stay.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Peng Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 6 nights in Mar 2024
Response from Ouchi / Receptionist on 4 Apr 2024
hank you very much for choosing to stay at APA Hotel〈SHINJUKU-GYOEMMAE〉 among all other hotels.Thank you very much for your high evaluation.Next time you visit Shinjuku again, please do not hesitate to use our hotel again.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

8/10 Good

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a good place to stay. Clean and convenient. If you are a westerner, you might have trouble with your luggage and the limited space available. While the bed was a good size and comfortable it was a little inconvenient to have only one side to be able to get into bed. But the staff was wonderful, great location and very clean.
Stayed 3 nights in Mar 2024
Response from Ouchi / Receptionist on 4 Apr 2024
Thank you very much for choosing to stay at APA Hotel〈SHINJUKU-GYOEMMAE〉 among all other hotels.Except for the inconvenience of the beds, we are very pleased to receive your compliments and all of us at APA Hotel are sincerely pleased.Thank you very much.Next time you visit Shinjuku again, please do not hesitate to use our hotel again.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny rooms, noisy, only two elevators
Stayed 5 nights in Mar 2024
Response from Ouchi / Receptionist on 4 Apr 2024
Thank you very much for choosing to stay at APA Hotel〈SHIN〉 among all other hotels.First of all, APA Hotel's guest rooms are compactly built from the viewpoint of eco-friendliness and to provide guests with sufficient space for sleeping and sleeping.We thank you for your kind understanding.Also, please be aware that the elevators are sometimes crowded.We are sorry to hear that you felt that the room was too noisy, and we sincerely apologize for your discomfort.We will take your comments to heart and make improvements to further improve our services.Thank you very much for your valuable feedback.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was very friendly. The rooms had plenty of accommodations and I was comfortable my whole stay. The staff will clean your room every three days regardless of whether or not you display the sign requesting they skip your room for the day, so it was good to have clean sheets and towels during my stay.
Stayed 5 nights in Mar 2024
Response from Ouchi / Receptionist on 4 Apr 2024
Thank you very much for choosing to stay at APA Hotel〈SHINJUKU-GYOEMMAE〉 among all other hotels.We are very pleased to receive your compliments on various aspects of our hotel and all of us at APA are sincerely pleased.We hope that you will visit us again the next time you come to Shinjuku.All of us at the hotel look forward to serving you again.Thank you very much for your valuable feedback.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in a great spot and very clean.
Stayed 3 nights in Mar 2024
Response from Tamura / Reception on 2 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku Gyoenmae.We are very pleased to hear your compliments regarding the location of our hotel during your stay.As you mentioned, our hotel is very conveniently located near the station. The nearest station is Shinjuku-Gyoenmae Station on the Tokyo Metro Marunouchi Line (Exit 1), which is a 1-minute walk from the hotel and provides easy access to the city center, making it very convenient for both sightseeing and business.We look forward to welcoming you to our hotel again.All of our staff look forward to welcoming you again.

4/10 Poor

Chor ying

Liked: Cleanliness, staff & service
Busy, not easy to take an elevator, the a/c is so cold and it’s centrally managed, you can’t switch cool ac to warm ac, but if you turn off the ac then the room become stuffy and hot.
Stayed 2 nights in Mar 2024
Response from Tamura / Reception on 2 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku Gyoenmae.We are very sorry for any inconvenience caused by the facilities of our hotel during your stay.Although it is difficult to improve the air conditioning immediately, our staff will make every effort to improve our services based on your valuable feedback.Thank you very much for your valuable feedback.

8/10 Good

Bailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a decent stay. It was a great location in shinjuku close to a lot and a train station down the street. The only thing I will say is it is TINY for 2 people. Especially with 2 large suitcases and 2 carry ons. We made it work and really only used it for sleeping at night because we were out all day every day so if you plan to do the same it definitely was good for that much! Great price. And the staff even helped us ship our luggage to the next location. My only complaint was the fact that they wouldn’t help us book any reservations in the area so don’t plan on asking them to help if you do stay here!
Stayed 6 nights in Mar 2024
Response from Tamura / Reception on 31 Mar 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae.We are very pleased to hear your compliments regarding our hotel's location during your stay.As you mentioned, our hotel is located only a minute walk from Shinjuku-Gyoemmae Station, and we are only a few minutes away from the Shinjuku Gyoemmae Station.We hope you will have another opportunity to visit our hotel.We look forward to welcoming you again.

8/10 Good

Gyanendra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value for the price. Super clean.
Stayed 1 night in Mar 2024
Response from Yamada/Receptionist on 27 Mar 2024
Thank you for your kind review and even more for your stay with us.All of our staff are also happy to receive your compliments regarding the cleaning. We will continue to work hard to provide our customers with a safe and secure stay.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Walking to train station close.
Stayed 10 nights in Mar 2024
Response from Yamada/Receptionist on 27 Mar 2024
Thank you for choosing to stay with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Nazareth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in close proximity to the metro train station. There’s a lot of stores around. Highly recommend.
Stayed 6 nights in Mar 2024
Response from Yamada/Receptionist on 27 Mar 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are delighted to be chosen for your staying in Tokyo.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.We are very pleased to hear your compliments about our location.

10/10 Excellent

Addam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my first time in Japan, The APA hotel was really awesome!!!!! Would definitely go back!
Stayed 16 nights in Mar 2024
Response from Yamada/Receptionist on 27 Mar 2024
Thank you for choosing to stay with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.What a great feedback we have received, and thank you very much for your valuable comments.We will improve our service better to make you satisfied for your next stay.We truly look forward to welcoming you back in the near future.

6/10 Okay

Amanda M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, nice spa, friendly staff. Looses some stars because our room was stifling hot the whole time. But it is centrally located, easy access to the subway and for that I would recommend it!
Stayed 2 nights in Mar 2024
Response from Saito / Receptionist on 26 Mar 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉.We are glad to hear that you were satisfied with our location and spa. Our hotel is located near Shinjuku-Gyoemmae station only for one minute walk.About the room's temperature, you can open the window and we can rent you the fan. Please feel free to ask us.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

2/10 Terrible

Fatemeh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Saito / Receptionist on 26 Mar 2024
Thank you very much for staying with us at APA HOTEL〈Shinjuku-Gyoemmae〉. We apologize for not being able to satisfy you during your staying.Thank you very much for your valuable feedback, and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Saito / Receptionist on 25 Mar 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review.If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

10/10 Excellent

Michael, Sarasota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small but clean and easy access to subway system
Stayed 1 night in Mar 2024
Response from Okuhara / Receptionist on 21 Mar 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We regret that we could not meet your expectations regarding the size of the room. Our rooms are compact, but the beds are large enough to provide a comfortable stay on the dead. Also, as you mentioned, we are conveniently located just a minute walk from Shinjuku-Gyoenmae Station on the Tokyo Metro Marunouchi Line. We look forward to welcoming you again.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for anyone looking to be out and about all day. The rooms were the perfect size for one person and had everything you needed.
Stayed 4 nights in Mar 2024
Response from Okuhara / Receptionist on 21 Mar 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very pleased to hear that you had a pleasant stay with us. We will continue to make every effort to improve our services to satisfy our guests. We sincerely look forward to welcoming you again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Mar 2024
Response from Yamada/Receptionist on 18 Mar 2024
Thank you for choosing to stay with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉.What a great feedback we have received, and thank you very much for your valuable comments.If you have any opportunity to visit Tokyo, we hope to see you at our hotel again.

10/10 Excellent

Troy Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what I needed! A place to rest and clean up. Great friendly staff, close to everything in the Shinjuku area! Would stay again!
Stayed 6 nights in Mar 2024
Response from Okuhara / Receptionist on 21 Mar 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very happy to hear that you had a pleasant stay with us. We will continue to make every effort to improve our services to satisfy our guests. We look forward to welcoming you again.

8/10 Good

jiaming

Stayed 1 night in Mar 2024
Response from Okuhara / Receptionist on 7 Apr 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae. We are very pleased to hear that you had a pleasant stay with us. We sincerely look forward to welcoming you again.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
This was an incredible stay and the staff was extremely kind and attentive. They assisted with sending our luggage ahead to Kyoto and were super accommodating! We loved our stay and the location was super convenient and nearby two major station.
Stayed 4 nights in Mar 2024
Response from Yamashita / Receptionist on 18 Mar 2024
Thank you very much for staying at APA Hotel 〈Shinjuku-Gyoemmae〉.We are very grateful for your kind words of praise regarding our front desk staff's service.We will continue to make every effort to ensure that our guests have a pleasant stay with us.As you mentioned, our hotel is conveniently located with easy access from Shinjuku-Gyoemmae Station and Shinjuku-Sanchome Station.We hope you will visit us again when you come to the Shinjuku area.We look forward to welcoming you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024
Response from Yamada/Receptionist on 18 Mar 2024
Thank you very much for staying with us at APA HOTEL〈SHINJUKU-GYOEMMAE〉and your kind review. If you have any opportunity to visit Japan, we certainly look forward to welcoming you back.

8/10 Good

Fandy

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are very friendly
Stayed 5 nights in Mar 2024
Response from Yamada/Receptionist on 16 Mar 2024
Thank you for your kind review and even more for your stay with us.Thank you for your kind review about our staff. We are truly honored to have your warm words and it has been our motivation every time. We believe that there are many more things which we are able to make better, so that we try to improve and provide better service for our valued guests. We will try to improve our service for our guests. We truly look forward to welcoming you back in the near future.

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Yamashita / Receptionist on 18 Mar 2024
Thank you very much for staying at APA Hotel 〈Shinjuku-Gyoemmae〉.We are very happy to hear that you gave us a high review rating.We hope you had a pleasant stay with us.Thank you very much for taking time out of your busy schedule to write this review.We look forward to welcoming you again.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice and it was very clean. They provided so much stuff everyday.
Stayed 6 nights in Mar 2024
Response from Yamada/Receptionist on 16 Mar 2024
Thank you very much for your staying at APA HOTEL〈SHINJUKU-GYOEMMAE〉.Thank you for your kind review about our staff. We are truly honored to have your warm words and it has been our motivation every time. We believe that there are many more things which we are able to make better, so that we try to improve and provide better service for our valued guests. We truly look forward to welcoming you back in the near future.

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's cleanliness surpassed my expectations. Perfectly situated in the heart of the city, providing easy access to attractions.
Stayed 4 nights in Mar 2024
Response from Yamada/Receptionist on 16 Mar 2024
Thank you for your kind review and even more for your stay with us.Our location is quite convenient to access from the nearest station. The closest one is "Shinjuku Gyoemmae Station" (Exit 1), and it's a 1 minute walk. In addition, it is a 9 minute walk from the JR Shinjuku Station (Central East Exit). The accessiblity is very convenient to get around Tokyo for sightseeing, business and so on. We are very confident that we have a great reputation from our valued guests who had stayed with us.If you have any opportunity to visit Tokyo, we hope to see you at our hotel again.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities
The hotel and area are very good. It's a good location to explore Shinjuku and the nightlife there. My only problem is that the hotel seems to have no roof! The lobby is warm, but the room floors got very cold because of the weather, and when it rains, make sure not to stand on the wooden floor of the hallways! It just seemed like a very strange design, especially on cold and wet nights! The staff are friendly and helpful, the amenities are good. I just didn't like being so cold outside my room.
Stayed 7 nights in Mar 2024
Response from Tamura / Reception on 15 Mar 2024
Thank you for choosing APA Hotel Shinjuku Gyoenmae.We are very pleased to hear that you were satisfied with our staff's service during your stay.We will continue to provide services that will satisfy our guests in the future.Thank you very much for your valuable feedback.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was wonderful after a day of walking and touring!
Stayed 3 nights in Mar 2024
Response from Ouchi / Receptionist on 14 Mar 2024
Thank you very much for staying at APA Hotel〈SHINJUKU-GYOEMMAE〉 among many hotels.We are very glad to hear that you had a good time at our large public bath and that it was effective for you.Thank you very much.Next time you come to Shinjuku, please do not hesitate to use our hotel again.We, the entire staff, look forward to serving you again.Thank you very much for your valuable feedback.

10/10 Excellent

Ryan Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff was very attentive and it made my first visit to Japan memorable.
Stayed 7 nights in Mar 2024
Response from Tamura / Reception on 13 Mar 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae.We are very pleased to hear your compliments about our location and our staff's service during your stay.We will continue to provide services that will satisfy our guests in the future.We hope you will have another opportunity to visit our hotel again.All of our staff look forward to welcoming you again.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel. Small rooms. Nice onsen.
Stayed 2 nights in Mar 2024
Response from Tamura / Reception on 13 Mar 2024
Thank you very much for choosing APA Hotel Shinjuku-Gyoenmae.We are very pleased to hear your compliments about our public baths during your stay with us.We will continue to provide services that will satisfy our guests in the future.We hope you will have another opportunity to visit our hotel again.All of our staff look forward to welcoming you again.