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"The place was falling apart the roof was leaking and the whole place smells, the rooms were basic but the beds were like sleeping on a lump of stone even immigrants would avoid this place like the plague."

"The hotel is situated on Botchergate, Carlisle central pub zone, and the noise/music from the pubs literally on the corner not even 50m from our room windows is horrendous. We had an adjoining door between our rooms, and listened to a bunch of lads from 1pm onwards talking all night! The attic room upstairs, could hear every footstep (paper thin walls) Then people drunk screaming in the alleyway! Bathroom was horrendous! (Something out the shiny water m134) With a bath shower setup (yeah, shower curtain) and couldn’t even have a bath!. Place smells, and carpets bare. It’s just rundown, and £116 for the nught. Let down tbh."

"Pleasant experience overall. Staff was amazing and very helpful."

"All staff were very friendly and extremely helpful, made us feel very relaxed during our stay. The breakfast here was absolutely fabulous with everything there that it stated was there. We also had an afternoon tea booked for after our small wedding and this was excellent and so was the lovely Maria who served our champagne and made sure we had everything we needed. Above and beyond expectations and we were not rushed at all. There is plenty of parking for guests and the grounds of the Hotel are stunning. Lots of photos of that! We would definitely stay again to give us more time to explore. Also, we would book a bigger room."

"Comfortable and clean, friendly and professional staff, breakfast was nice too at the services overall a comfortable and restful stopover for me "

"Only stayed one night but room was clean, staff were friendly and breakfast was good"

"Clean room, excellent breakfast and dinner in the restaurant at very reasonable price and big portions. Close to Dalscone Farm and various other places to keep kids entertained. I booked the deluxe family room although didn’t really know what I was getting due to the lack of pictures online on any website. I would definitely return."

"Lovely place to stay. Great central location. Close to restaurants and pubs. Ideal for our little get away. Breakfast was brilliant."

"Stayed 18th April, four of us girls, and it was just the perfect place after a full day hiking. The room was spacious, clean, and had nice little touches, biscuits, water, milk, which made a difference. Beds were really comfy, exactly what you need after a long walk. The spa was spot on, swim, sauna, jacuzzi, just what we needed to relax. Great value as all four of us could stay in one room, which made it more fun and easy. Staff couldn’t do enough for us, really welcoming and helpful throughout. Outside area was lovely too, perfect for sitting out and catching a bit of sun. Would definitely stay again."