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"I planned a getaway with my dad during a low-season Thursday–Friday, specifically choosing a time when the hotel would not be busy. Despite this, the experience was very disappointing. Months in advance, I requested 2 ground-floor rooms next to each other due to my father being elderly and having difficulty with stairs. I was assured this would be arranged. Upon arrival, we were told our rooms were on the second floor, & there are no elevators on the property for customer use. Given that the hotel was not full, this felt entirely avoidable. The front desk acknowledged part of my request but claimed there was no record of the ground-floor requirement, despite my clear communication. We were also informed at check-in that water would be shut off from 11 PM to 6 AM, which had not been disclosed beforehand. This was especially frustrating given a previous stay where gfs & I encountered a room with a strong odor (due to water tank issues) and were moved to a second room that was not clean. We were told this would be noted and that future visits would be handled with extra care. I mentioned this again when booking, but no effort was made to improve our experience. What should have been a smooth, relaxing stay became unnecessarily stressful, especially for my father. I cannot recommend this hotel based on these experiences."

"Average… busy, loud, no microwave, dated. "

"Clean room "

"We love the staff at the Reef and the Vibe of the hotel. We have stayed here three times since October. A little slice of Tiki paradise in the desert."

"It was not all hyped up to what i thought the place would be"

"The reception staff was friendly and quick. The room was clean and the property was convenient for walking. "

"Nice lobby and pool looked nice but did not use. Outdated interior and spotty internet. "

"This place is one of the best places we've stayed. Definitely coming back. The pool area, our room and reception are are really nice and welcoming "

"I was looking forward to a pool day with my daughter. The pool was crowded and understaffed. I had to wait 3 hours for my room. I wouldn’t stay here. "