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Reviews of Hilton Lake Taupo

5 out of 5
Hilton Lake Taupo
80-100 Napier Road, Taupo

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1003 reviews" "
Rating 8 - Good. 314 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
liked everything about the property.
Stayed 2 nights in May 2024
Response from Hilton Lake Taupo on 23 May 2024
Kia Ora Shaun, Thank you for taking the time to write this review.We are delighted to hear about your positive experience with the hotel! We hope to welcome you back in the near future.Kind regards, Tracey Poole Hotel Manager- Hilton Lake Taupo

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool area. Staff were exceptional and made my husbands birthday extra special.
Stayed 1 night in May 2024
Response from Hilton Lake Taupo on 20 May 2024
Kia Ora Helen, Thank you for your review following your stay at Hilton Lake Taupo.It was our pleasure having you spend your husband's birthday with us and it is wonderful to hear it was a memorable experience!Thank you again and we hope to welcome you back in the near future.Kind regards, Tracey Poole Hotel Manager- Hilton Lake Taupo

8/10 Good

Cam

Travelled with partner
Liked: Property conditions & facilities
Only one towel per person claiming to be environmentally friendly yet… they don’t have any blankets in the room so we had to have the air-con on all night. Breakfast was good, pool/spa area make the place.
Stayed 2 nights in May 2024
Response from Hilton Lake Taupo on 20 May 2024
Kia Ora Cam,Thank you for taking the time to provide us with a review. It was our pleasure having you and we are glad to read you enjoyed the breakfast and facilities. We also appreciate your feedback, it has been taken on board. Thank you again and we look forward to welcoming you back in the near future.Kind regards, Tracey Poole Hotel Manager- Hilton Lake Taupo

10/10 Excellent

Haidong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Commentary car parking is free of charge
Stayed 1 night in May 2024
Response from Hilton Lake Taupo on 20 May 2024
Kia Ora Haidong, Thank you for your review following your stay at Hilton Lake Taupo.We appreciate the five-star rating and we are glad to hear you had a positive experience with the parking. Thank you again, and we hope to welcome you back in the near future.Kind regards, Tracey Poole Hotel Manager- Hilton Lake Taupo

8/10 Good

CHEN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and comfortable room.
Stayed 4 nights in May 2024
Response from Hilton Lake Taupo on 9 May 2024
Kia Ora Chen, Thank you for your kind words about the room. We appreciate your review! Thank you again, and we hope to welcome you back in the future!Kind regards, Tracey PooleHotel Manager- Hilton Lake Taupo

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved out stay. Thank you so much to the team at The Hilton. Breakfast and snacks were as delicious as always and our room was immaculate, and I'm a clean freak 😂 The hotel was at capacity and check in took a much longer time than normal, but this was understandable.
Stayed 1 night in Apr 2024
Response from Hilton Lake Taupo on 7 May 2024
Kia Ora Natasha, Thank you for your review following your stay at Hilton Lake Taupo. We are delighted to hear you enjoyed the breakfast, rooms and cleanliness! Thank you again and we hope to welcome you back in the near future! Kind regards, Tracey PooleHotel Manager- Hilton Lake Taupo

6/10 Okay

Colette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facilities lovely; hot pool and swim pool available; cleaning staff friendly; room spacious and very nice; Check in staff chilly and disinterested; parking not great as have to walk in near darkness from a lower carpark back to the hotel;
Stayed 3 nights in Apr 2024
Response from Hilton Lake Taupo on 7 May 2024
Kia Ora Colette, Thank you for taking the time to write your review following your stay at Hilton Lake Taupo. It is lovely to read you enjoyed the facilities rooms, and we appreciate your kind words about the cleaning staff. That said, we pride ourselves in giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance. We appreciate the feedback and will review this internally. Colette, thank you again and we hope to welcome you back in the future at Hilton Lake Taupo. Kind regards, Tracey Poole Hotel Manager- Hilton Lake Taupo

8/10 Good

Aimee

Stayed 1 night in May 2024

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely hotel, and fabulous views of the lake if you’re lucky enough to see it from your room. Not issue for me was there was noise from the room above me - otherwise no complaints at all
Stayed 1 night in Apr 2024
Response from Hilton Lake Taupo on 2 May 2024
Kia Ora Sarah, Thank you for your taking the time to write a review following your stay at Hilton Lake Taupo. We are delighted reading you enjoyed your stay. We hope to welcome you again in the near future.Kind regards, Tracey Poole Hotel Manager- Hilton Lake Taupo

8/10 Good

Shayal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hilton Lake Taupo on 28 Apr 2024
Kia Ora Shayal, Thank you for providing us with a review following your stay at Hilton Lake Taupo. We are glad to hear you enjoyed your stay. Kind regards, Tracey PooleHotel Manager- Hilton Lake Taupo

6/10 Okay

Shannel

Stayed 1 night in Apr 2024
Response from Hilton Lake Taupo on 6 May 2024
Kia Ora Shannel,Thank you for your review. We hope to welcome you back in the near future.Kind regards, Tracey Poole Hotel Manager-Hilton Lake Taupo

8/10 Good

LESLEY

Travelled with partner
Didn’t like the exposed walkway… wind and rain spoil the walk to the room Also… cleaning behind opened doors needs to be more thorough. Facilities are fabulous and rooms well set up Staff lovely and friendly
Stayed 1 night in Apr 2024
Response from Hilton Lake Taupo on 14 Apr 2024
Kia Ora Lesley, Thank you for sharing your feedback; it is wonderful to hear you had an amazing experience with the facilities, our team and the rooms. We appreciate your honest review and value your insights. We will keep it in mind for future interactions. Thank you again, and we hope to welcome you again at Hilton Lake Taupo.Kind regards, Scott ThomsonGeneral Manager- Hilton Auckland

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Hilton Auckland on 8 Apr 2024
Kia Ora Jack, Thank you for taking the time to write this 5* review following your stay at Hilton Auckland. We are delighted to read that you enjoyed your stay and we appreciate the feedback. Thank you again, and we look forward to welcoming you again at Hilton Auckland.

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, amenities
Always a lovely place to stay. Rooms are a good size and well appointed. Love the pool and fitness areas as well. Always my preferred place to stay in Taupō.
Stayed 2 nights in Apr 2024
Response from Hilton Lake Taupo on 9 Apr 2024
Kia Ora Claire, Thank you for taking the time to write this review following your stay with us at Hilton Lake Taupo. It is a pleasure having you stay with us again, and we are delighted reading that you enjoyed the room and the hotel facilities.Claire, thank you again and we look forward to welcoming you again at Hilton Lake Taupo. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Lake Taupo on 9 Apr 2024
Kia Ora Andrei, Thank you for your review following your stay with us at Hilton Lake Taupo. We are delighted to hear that you enjoyed your time with us, and we appreciate the 5- star rating.Andrei, thank you again, and we hoop to welcome you again in the near future! Kind regards, Tracey PooleHotel Manager- Hilton Lake Taupo

10/10 Excellent

Douglas, Castle Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property overlooking Lake Taupo in the distance. Our room had a balcony. Bed was superior as was the bathroom. First class!
Stayed 1 night in Mar 2024

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic welcoming staff, excellent facilities.
Stayed 2 nights in Feb 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Tasha,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities. Tasha, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Yuhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Yuhan, We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

6/10 Okay

Peter

Liked: Staff & service, property conditions & facilities
Blocked out
We opened the curtains of our Lakeview room (booked & paid for 4 months ago) to find the view obscured by scaffolding and blue netting wrapped around the outside of building. A unsigned undated note apologising for the “Inconvenience” was left in room. Nothing was said to us at checkin and no prior notice was given. My comments about the lack of prior notice were ignored and no compensation was offered. While need for ongoing maintenance is understood, some prior warning is good business - not hoping guests will understand or “go away” Food in the restaurant was also lacking as was the service.
Stayed 3 nights in Feb 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Peter,Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback has been taken on-board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Hilton Lake Taupo

8/10 Good

Ronald, Dana Point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under renovations and our “deluxe” room had its view of the lake obscured by scaffolding and workers walking back and forth in front of our window. The room is clean and modern but a bit bland - was hoping for something with some character given this was a historic building. Nice hilltop location but not walkable to restaurants or the lake.
Stayed 2 nights in Feb 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Ronald,Thank you for taking the time to post your review following your stay at Hilton Lake Taupo. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays. Thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything,the staff were lovely,receptionist,the lady who carried our bags up ,our room service lady,everybody was amazing thankyou
Stayed 2 nights in Feb 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Annette,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our hospitality. Annette, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tracey Poole on 20 Feb 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

6/10 Okay

Bela

Liked: Property conditions & facilities
We enjoyed the pool. The room and bed was very comfortable. It was nice to have an outdoor courtyard. The young staff were great and tried to be helpful when we arrived a little bit early by giving us a drink voucher while we waited for our room to be ready. But the senior manager was rude and unhelpful telling her staff not to because we were early. This caused some embarrassment to the staff member which we thought was unprofessional of the manager. The restaurant bar needs some attention but we had a pleasant dining experience with lovely young staff. Overall an average stay.
Stayed 2 nights in Jan 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Bela,Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback regarding our senior manager has been taken on-board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Hilton Lake Taupo

6/10 Okay

Richa

Travelled with family
Disliked: Staff & service, amenities
No Room service, called thrice got no response.
Stayed 1 night in Feb 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Richa,Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback has been taken on-board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Hilton Lake Taupo

10/10 Excellent

Kerrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming and professional. Extremely helpful. Lovely meal at restaurant. Secure parking at reasonable price.
Stayed 1 night in Jan 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Kerrie,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our hospitality and dining experience you had. Kerrie, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Gall, Calabasas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property We loved it Thank you
Stayed 1 night in Jan 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora Gall,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us. Gall, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

4/10 Poor

David

I shared it with the staff
Stayed 4 nights in Jan 2024
Response from Tracey Poole on 18 Mar 2024
Kia Ora David,Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance.Your feedback has been taken on-board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Hilton Lake Taupo

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to spend the news years. Would recommend this place.
Stayed 1 night in Dec 2023
Response from Tracey Poole on 18 Mar 2024
Kia Ora David,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us. David, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracey Poole on 20 Feb 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel bit out of town. Pool area could have been bigger to cater for the property. Limited chairs and shaded areas. Meals however were outstanding compliments to the chef. Most likely would stay closer to the heart of the town next time.

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and grounds. Pool also awesome.
Stayed 2 nights in Jan 2024
Response from Tracey Poole on 20 Feb 2024
Kia Ora Glenn,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities.Glenn, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Good

Pedro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Apartment was very clean, although balcony didn't seem to have had the same attention. Bed was comfortable while sofa-bed not so much. Pools are great, with separate shallow pool for kids. Gym has brand new equipment. Overall great stay
Stayed 5 nights in Dec 2023
Response from Tracey Poole on 20 Feb 2024
Kia Ora Pedro,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms and facilities. Pedro, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Rachel

Stayed 2 nights in Jan 2024
Response from Tracey Poole on 20 Feb 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

10/10 Excellent

Jackie

Stayed 3 nights in Jan 2024
Response from Tracey Poole on 20 Feb 2024
Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon.Kind Regards,Hilton Lake Taupo

10/10 Excellent

Anushelin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Anushelin,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, pool, and restaurant. Exceeded expectations.
Stayed 2 nights in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Wayne,Thank you for your review following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities. Wayne, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Karijus

Stayed 1 night in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Karijus,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The duty manager recognised us from our stay last year, even remembering specific details. We were made to feel so welcome, they treated us to a couple of things for my husband's birthday too. Our room was clean, bed was super comfortable and our breakfasts were delicious 😋 We'll be back for sure, thanks Team 🎀🌸🎀
Stayed 1 night in Dec 2023
Response from Scott Thomson on 18 Dec 2023
Kia Ora Natasha,Thank you for your review following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our rooms and hospitality. Thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind Regards, Scott ThomsonGeneral Manager - Hilton Auckland

8/10 Good

Kevin

Stayed 2 nights in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Kevin,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Richard,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

6/10 Okay

Neil

Stayed 2 nights in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Neil,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Qunying

Liked: Cleanliness, staff & service, property conditions & facilities
View
Stayed 1 night in Dec 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Qunying,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Noah,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Neil

Stayed 3 nights in Nov 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Neil,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Good

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and facilities. Felt a bit rushed at the dinner. food served with the drinks and couldnt enjoy the drinks and meal in a relaxed atmosphere.
Stayed 3 nights in Nov 2023
Response from Scott Thomson on 18 Dec 2023
Kia Ora Dianne,Thank you for taking the time to post your review following your stay at Hilton Auckland. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays. Thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind regards, Scott ThomsonGeneral Manager - Hilton Auckland

8/10 Good

Dianne

Travelled with family, Business traveller
Liked: Property conditions & facilities
Great parking for this horse float clean and friendly Lovely dinner at breakfast.
Stayed 1 night in Oct 2023
Response from Tracey Poole on 6 Nov 2023
Kia Ora Dianne,Thank you for your review on Wotif following your stay with us at Hilton Lake Taupo. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our facilities. Dianne, thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Good

Kyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet, Pools were fantastic and clean. Room was clean and spacious. Grounds were well kept. Staff were in training (assumption) - as we weren't told about check out time or breakfast options. Staff at hotel restaurant needed more training as there were cutlery being dropped, menus dropped, pens skidding the floor. They did apologise but would not expect these many incidents at the hilton restaurant. Dining at the restaurant was good, mains were fantastic however desert was average. Cheesecake were frozen in middle and puff pastry desert was not crisp. The best part of desert was the side of pistachio ice cream. Parking for teslas and destination charging is not available unless a 25$ daily charge which meant that it was easier and cheaper to charge at the supercharger as there was no guarantee we would get to charge at the destination charger.
Stayed 1 night in Oct 2023
Response from Tracey Poole on 6 Nov 2023
Kia Ora Kyne,Thank you for taking the time to post your review on Expedia following your stay at Hilton Lake Taupo. We are delighted that you enjoyed your stay with us and appreciate the time it has taken for you to provide this feedback to help us to improve future stays. Thank you again and we hope to welcome you back to Hilton Lake Taupo in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

8/10 Good

Andrea

Stayed 1 night in Oct 2023
Response from Tracey Poole on 27 Dec 2023
Kia Ora Andrea,Thank you for taking the time to leave a rating for your recent stay and we look forward to welcoming you back in the near future.Kind Regards,Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Tracey Poole on 6 Nov 2023
Kia Ora,Thank you for your rating following your stay with us at Hilton Lake Taupo and we hope to welcome you back to in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo

10/10 Excellent

Ian

Stayed 1 night in Oct 2023
Response from Tracey Poole on 6 Nov 2023
Kia Ora Ian,Thank you for your rating following your stay with us at Hilton Lake Taupo and we hope to welcome you back to in the near future. Kind Regards, Tracey PooleHotel Manager - Hilton Lake Taupo