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"Breakfast was very good and freshly cooked. Plenty of choice with continental breakfast too. Room was clean but a little tired in places. The shower head needed descaling but bathroom was pretty clean. The pool, jacuzzi, steam room and sauna were all an added bonus to our stay and very clean as well. The staff were exemplary. Very polite, helpful and courteous. The hotel is set in beautiful grounds and is very ornately decorated and furnished. A great base for exploring Suffolk. "

"Clean room & environment "

"Fan went off every 20 seconds during the night, wasn’t aircon as that was switched off so not sure what it was but kept me awake all night. Door didn’t lock properly when vacating the room. Tried about ten times. Eventually got it to lock, but when I was inside the room had to put a chair against the door as I was unsure if it was locked from outside as I was a lone female traveller. Normally stay here for work but won’t be staying again. "

"A most disappointing stat Although the front facing staff were kind and accommodating, there seemed to be a disconnect between them and management. The shower was lovely But The pillows were very uncomfortable There was only tea in the room - no provision for coffee or anything else on either day Very few Power points! The cooked Breakfast was cold and there was not enough milk provided for cereal. "

"Love this hotel, friendly and helpful staff, beautiful interior design, bed so comfortable with beautiful linens, extra thoughtful touches. Excellent cleanliness and quality. Restaurant is a lovely space, nice breakfast but evening menu not to my taste, my meal was quite bland "

"Ethan on the front desk very good, and room upgrade lovely. But breakfast absolute shambles, no food and no service! "

"The room was in a neglected state , toilet didn’t flush properly, pillows paper thin, bed rock hard, walls thin, constant banging outside, room smelt damp , very bright flashing from smoke alarm right above bed all night ..a large group of us stayed here for one night and nobody slept well at all. Breakfast was poor choice (no vegetarian option) and took ages to refill when empty and they need more staff around the hotel "

"First time stay, it was a breathtaking in such a stunning setting. The breakfast was incredible. Check in was swift, room was lovely, staff were every so helpful, always with a smile - we had a great experience."

"Food amazing, staff attentive, spa was very enjoyable, beautiful grounds, spacious room with comfy bed."