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"The WiFi didn't work and the excuse the staff gave me was that my computer was an older model. I have never had any trouble with any other hotel before nor since."

"Spa and pools were premium. Staff is laways friendly and helpful. We stayed on the Ninth floor Club9 with an osen in the room. Most excellent!"

"Stayed here while visiting Nikko. This is a single family home. What can we say. We loved the place. Very clean and safe. Bedroom upstairs more like a loft with 2 queen beds. One main restroom with the onsen and walk in shower. Also has the washer/dryer combo in place. Another restroom with toilet and small sink. There is 2nd restroom next to the kitchen area with toilet and sink. And a 3rd restroom by the main entrance with sauna and shower. Check in was relatively easy although we had to dial in a few times due to “high volime” of calls at the time. There were free drinks including water and tea, some juice and beer in the fridge. Appliances were a bit challenging to use as Google Translate was not the best, but we figured it out. Washer/dryer combo is eco-friendly so can only wash a few clothes at a time and it takes a long time to dry. Villa itself is about 11-14 min walk to the train station. Uber will get you from Nikko train station to the Villa, but they will not pick you up from Villa to Nikko so keep that in mind when you pack. We had to lug 2 suitcase each to the local train station in the morning to take the trains back to Nikko station to take our train back to Tokyo. That was not fun. So pack accordingly or rent a car. Villa also walkable to restaurants and 7-eleven. Restaurants nearby close early, so make sure you eat in Nikko before coming back. Or make reservations well in advance or you will be turned away. Would stay here again, but will rent car next time."

"This is our first experience at a Japanese style hotel, ryokan. The overall stay was excellent as expected. The menu in their buffet (all you can eat) looked good, though we could go over most of menu items, too many items. The ones we tasted were excellent. We liked the variety of desserts served. We must mention that staff services were excellent in every aspect."

"Fairly new Hotel. No dinning restaurant however hotel provides free snack for the first 100 guests 8 PM to 11 pm. Our snack was sashimi rice with hot soup and pickles. Hotel staff refer a Restaurant nearby. The restaurant was very good. The hotel breakfast was wonderful."

"I loved the private onsen and the ryokan stay. The buffet was also excellent. The hotel provides yukata robes to wear while you’re walking around the hotel. We also had a great view of the suspension bridge from my room."

"The typical business hotel done right. Affordable, clean, quiet, comfortable and near the train station. Plus it comes with free breakfast which is a rarity nowadays. Lines for breakfast can get long at opening time, so it's good if you can wait it out until about an hour later."

"Great staff, helped me with the window issue, thank you! The price was good as well"

"Amazing, amazing experience! My family had such a wonderful time and we are planning to go back to visit. "