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"The food was incredible. Wonderful staff"

"Amazing experience "

"Amazing service. Yamazaki San, who is reception lady, her kindness is outstanding!!"

"The staff goes really out of their way for their guests. We missed the last shuttle of the day from the train station to the hotel. We decided to walk, since we also missed the last bus. When we were walking, a van pulls over to the side of the road: it was the shuttle, which was sent out to get us, without us even asking! The amount and quality of the food served is incredible! Plenty of variety, with everything plated and served by incredibly polite and attentive staff. "

"I arrived at this hotel injured after breaking my arm in another hotel.Staff were AMAZING. I can honestly say I’ve never had better service or care ever and anywhere. Hotel facilities are exceptionally clean and modern. I am surprised it is only a three star. I have travelled a lot and this definitely ranks with four star standards. Once again I cannot emphasise how absolutely brilliant the stuff work, all of the Staff that we were working that day were phenomenal and deserve a huge congratulations And thank you from myself"

"A well run hotel at a bargain price. Staff most helpful. "

"This hotel was a bit hard to get to with 3 luggages to cart around (transferring from JR line to Tobu-Nikko line). However, the hotel staff helped us organised to transfer our luggages to our next hotel in Osaka (additional fees but so worth it for us and we were able to enjoy the Nikko area more freely). We booked our accommodation with kaiseki dinner and breakfast and it was simply devine! Japanese food was served in our own private table away from the crowd and it was another level. Our dinner and breakfast attendant was Freska and she explained our dishes in English. She also spoke Indonesian and Japanese and was so friendly. Our room had a private onsen, two twin beds and the hotel staff set up a futton bedding in the Japanese style living room while we were eating dinner. The room we had was spacious and offered us a peaceful mountain view. The hotel facilities was on the older side but we came for the hot spring experience and we could see this hotel was also popular Japanese families visiting from other parts of Japan."

"As the only westerners that we saw at the Hotel, we had a fabulous “Japanese” experience. The staff went out of their way to welcome us and to help us with any requests. Room was well serviced each day. Beds were very comfortable. The half board was wonderful. The breakfast and dinner selections were endless. The food was fresh, well presented and the variety was exciting for us as we got to try many different Japanese foods we otherwise wouldn’t have had the opportunity to taste. We didn’t use the Onsen so can’t comment about that. There were drinks and snacks provided throughout the afternoon also. One of the nice things for us was being provided with the traditional Yukata to wear around the Hotel. Very comfortable and relaxing. A nice surprise was an evening performance by a Magician/Gymnast artist who was very entertaining. Although English was not generally spoken in the hotel, we had no problems communicating with staff as they went out of their way to help and understand any situation. We used Google translate for anything that was not understood by us or the hotel staff. Although not much around the immediate hotel for tourists, we had a car so it was the ideal, quiet location for us. Valet service for the car was efficient and quick. Can’t speak highly enough of this wonderful Hotel."

"Extremely remote (nearly a 3 hour bus ride from Kinegawa Onsen Train station into the winding mountains) which was both an adventure and unnerving. Made to feel like a foreigner with little help in understanding the cultural norms as a newcomer to the onsen experience. The in-suite onsen option was incredible, providing both privacy and ability to enjoy the experience as a newcomer free of the "ritual" imposed but not well explained for use of the public hot pools. Hatcho No Yu was ultimately a memory for a lifetime but came with a less than supportive interface with staff who treated us like we didnt belong. "