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"I don’t get why there are so many foreign workers. At the check-in and the housekeeping. It’s subtle details but they’re Japanese is not fluent, or they don’t smile immediately when they see you, or immediate greet you. I shouldn’t have to walk up and say hi first for them to look up. And non-customer related conversations should be done quietly behind. I want to be treated as a customer, not someone who is just someone to be attended. Also regardless they are housekeeping, it is Japanese custom to smile, bow, and be greeted. Also why do I have to speak English in a Japanese hotel? They should understand Japanese."

"The WiFi didn't work and the excuse the staff gave me was that my computer was an older model. I have never had any trouble with any other hotel before nor since."

"Lovely staff, ample parking and a spacious, clean room. The room layout is a little strange with the sink being in the bedroom with a screen divider and there seems to be more attention to style than practicalities i.e. no hooks, shelves, drawers etc. However, we had a great stay and good nights' sleep. "

"Spa and pools were premium. Staff is laways friendly and helpful. We stayed on the Ninth floor Club9 with an osen in the room. Most excellent!"

"Everything is good except for hard accessible."

"Fairly new Hotel. No dinning restaurant however hotel provides free snack for the first 100 guests 8 PM to 11 pm. Our snack was sashimi rice with hot soup and pickles. Hotel staff refer a Restaurant nearby. The restaurant was very good. The hotel breakfast was wonderful."

"I loved the private onsen and the ryokan stay. The buffet was also excellent. The hotel provides yukata robes to wear while you’re walking around the hotel. We also had a great view of the suspension bridge from my room."

"We booked the “half-board” which was definitely NOT worth it. Both the dinner and breakfast were a choice of frozen dinner that we nuked. Other than the disappointing food, the onsen was nice and the staff friendly. The rooms face the main road so ear plugs are handy here. "

"Property was beautifully equipped in the kitchen and for entertainment. The private "onsen" of the bathroom was phenomenal. It had a sauna, a cold plunge and mineral spring bath all together. Was not really convenient to town but only a kilometer out. Check was terrible as they do it all remotely and the system was down. I tried several times to check-in on their tablet. I then video called via their tablet and he couldn't do it after 15 minutes. They then emailed me 3 more times about it, a bit annoying. Check out is early and exact we were walking to the door at 10am as she was knocking on the door."