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Reviews of Regent Taipei

5 out of 5
Regent Taipei
No 3, Lane 39, Section 2, ZhongShan North, Road, Taipei

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1009 reviews" "
Rating 8 - Good. 215 out of 1009 reviews" "
Rating 6 - Okay. 46 out of 1009 reviews" "
Rating 4 - Poor. 26 out of 1009 reviews" "
Rating 2 - Terrible. 10 out of 1009 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Whistler

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded with reservation to king bed room on 18th floor of hotel. Granted two free beverages out of mini bar, excellent front desk and housekeeping service. Delicious added buffet breakfast.
Stayed 2 nights in May 2024

10/10 Excellent

Jin Ho, IRVINE

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time stayed in this hotel. Once more I received a 5 star hotel experience. I don’t have any complaints or negative feedback at all. I will stay in Regent again next time I am in Taipei.
Stayed 5 nights in May 2024

10/10 Excellent

Hemraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room service. Attentive staffs.
Stayed 3 nights in May 2024

10/10 Excellent

Shining

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area!
Stayed 1 night in May 2024

10/10 Excellent

David Li-Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real 5 star hotel
Stayed 4 nights in May 2024

4/10 Poor

Jennie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My husband and I recently completed a one-week stay at your hotel. It was overall an enjoyable experience - but we'd like to call attention to a few things that made our stay less pleasant than expected. (a) Tripping hazards near the front entrance and in the lobby. As I approached the entrance to the front lobby, I tripped on the single-step raised platform. This could have been a serious fall and definitely not a good way to start a vacation. We noticed the same design in the lobby itself. Both represent somewhat hidden completely unexpected hazards. I believe more should be done to prevent potential falls - placing staff there to warn patrons is not an effective solution as it failed in my case. (b) Substandard room. We are IHG platinum elite members. Even though it was booked through a 3rd party, we did not expect a room that the upkeep we expected. The bathroom was old with cracked/peeling caulking along the floor and walls, the toilet barely flushed, and the bed was uncomfortable. We were not forewarned that there would be remodeling into the night - instead we found a note in the room. We ended up leaving a few days early. In contrast, our stay last October with an IHG hotel in Osaka was an amazing experience. Not everything was disappointing. We enjoyed cocktails in the lounge, and found the buffet to be above average. The hotel is well-situated and conveniently located next to shopping areas and restaurants. We found the staff to be warm and friendly.
Stayed 9 nights in Apr 2024
Response from Assistant Director of Rooms on 30 Apr 2024
Dear Ms. Jennie,Thank you for sharing your comments following your recent stay at Regent Taipei.We want to apologize for the oversight on your staying experience sincerely. Your comments have been passed along to the entire team and related management. We will continue to do our very best to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for taking the time to share your important feedback with us. Should you need any further assistance, please feel free to contact us through this mail.Best regards,Nita Chen Assistant Director of Rooms Regent Taipei

10/10 Excellent

joe, westmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Alex, Skokie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regent has a beautiful interior.
Stayed 3 nights in Apr 2024

8/10 Good

Jennifer

Liked: Staff & service
Easy and convenient location
Stayed 3 nights in Apr 2024

6/10 Okay

Kwok Sum Samuel

Travelled with partner
Liked: Cleanliness, staff & service
Room is spacious but quite old. The mattress is too firm for me. The staff service is average.
Stayed 1 night in Mar 2024
Response from Guest Relations on 30 Mar 2024
Dear Valued Guest,Thank you for taking the time to share your comments with us following your recent stay at Regent Taipei.On behalf of our Hotel management team, I would like to express our sincere gratitude for the comments and observations you provided us with. Environmental awareness has been actively developed at the Regent.Once again, thank you for taking the time to share your tremendous feedback with us, we will continue to do our very best in carrying forward our service principles for the comfort and satisfaction of our guests.We look forward to the pleasure of welcoming you back to Regent Taipei for another memorable stay in the near future.Regent Taipeicustomerservice@regenttaiwan.com

10/10 Excellent

Ran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel with a lot of details and thoughtful design. Good location. Excellent service. Absolutely a top choice for anyone who is first goin Taiwan!
Stayed 3 nights in Mar 2024

6/10 Okay

Jane

Travelled with family
Disliked: Property conditions & facilities
This hotel is outdated. It has too many hidden steps on the property.
Stayed 2 nights in Mar 2024
Response from Guest Relations on 20 Mar 2024
Dear Valued Guest,Thank you for taking the time to share your comments with us following your recent stay at Regent Taipei.On behalf of our Hotel management team, I would like to express our sincere gratitude for the comments and observations you provided us with. Environmental awareness has been actively developed at the Regent.Once again, thank you for taking the time to share your tremendous feedback with us, we will continue to do our very best in carrying forward our service principles for the comfort and satisfaction of our guests.We look forward to the pleasure of welcoming you back to Regent Taipei for another memorable stay in the near future.Regent Taipeicustomerservice@regenttaiwan.com

10/10 Excellent

Hsuante, tallahassee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Taipei
Stayed 6 nights in Feb 2024

10/10 Excellent

Mardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great staff and service evryone so helpfull and kind i will return
Stayed 4 nights in Feb 2024

6/10 Okay

Eric, Leonia

Business traveller
Liked: Cleanliness, staff & service
Good CS
Stayed 1 night in Feb 2024

10/10 Excellent

NYUK MUIE

Stayed 4 nights in Feb 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely top-rated luxury hotel. The staff were uniformly superior to anywhere else—friendly, knowledgeable, and attentive without being in your business. Even the man disinfecting the elevator buttons remembered what floor I was on. Huge room. Odd smell on the basement level. Great shops and food.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not 5*
Definitely NOT a 5* The hotel needs serious upgrades: smelly, dirty carpet, hard as a rock beds, closets doors without handles, etc. At 9 am we already got a notice under the door that the service could not be performed since the door is locked. The only highlight of the stay is the Concierge staff, especially Nicole, helpful, friendly, professional.
Stayed 3 nights in Feb 2024
Response from Director of Rooms on 16 Feb 2024
Dear Valued Guest,Thank you for choosing Regent Taipei as your primary destination in Taiwan, it was our sincere pleasure to have you stay with us.On behalf of our Hotel management team, I would like to express our sincere gratitude for the positive comments, especially to the Chief of Concierge Nicole, your comment has been passed along to the entire team as well as related management. Moreover, I would like to express our sincere apologies for the inconvenience caused by the hardware. Please rest assured that the specified matter has been brought to the attention of all associated parties as well as related management and acted upon accordingly. Once again, thank you for taking the time to share your observations and feedback with us, as we always strive to provide our guests with the best possible service and your pleasant experience is our top priority. Claire Huang 黃佳瑩Director of Rooms 客房部總監 Regent Taipei 台北晶華酒店

10/10 Excellent

Eduardo

Disliked: Room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really amazing service. We requested a crib and they gave us a real crib, not just a portable one. The room was spacious and the walls were thick, we couldn't hear much outside noise at all. Food was amazing, even the room service food. Everyone was very nice and we had a great stay!
Stayed 8 nights in Jan 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful huge rooms and very clean. Staff are helpful and friendly. Breakfast spread is amazing!
Stayed 1 night in Dec 2023

10/10 Excellent

Masayo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb accommodation overall
Stayed 1 night in Dec 2023

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and our room was very specious. The service was wonderful and we had a great time. One minor thing to mention was the bathroom seemed to be a little old and the sealant were not great visually. Having said that the shower pressure was excellent. The 7/11 next door was very convenient (otherwise nothing opens early in Taiwan!). Overall it was a very comfortable stay - will stay again.
Stayed 3 nights in Dec 2023

8/10 Good

Howard, West Linn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
we together with other guest saw a cockroach at the breakfast buffet counter. The attendant behind the counter took care of that pest quickly enough. However, it is a dent in our trust. The bidet is kind of old comparing to many hotels in Taiwan.
Stayed 5 nights in Dec 2023

10/10 Excellent

Ren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

mei huei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Chalermporn, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay, very convenient since it was near the shopping street Zhongshan and station. Staffs were very polite, except I flew in early but couldn’t check in until after 3 pm, I asked how to get around but may be she didn’t understand ( 7.30 -8 am staff) I was tried and hopeless. Spa was very nice btw, Very comfortable 4 nights stay.
Stayed 4 nights in Nov 2023
Response from Guest Relations on 6 Dec 2023
Dear Ms. Chalermporn,Thank you for sharing your comments with us following your recent stay at Regent Taipei.We appreciate your understanding that we were unable to provide early check-in for your arrival, and would like to apologize for the experience that our staff couldn't provide proper information for you. Your comments have been passed along to the entire team and related higher management. We will continue to do our very best to carry forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for taking the time to share your important feedback with us. We look forward to the pleasure of welcoming you back to Regent Taipei for another memorable stay in the near future.Best regards,

8/10 Good

Jiun, Richmond Hill

Travelled with family
Very nice and friendly staff and services. Except the hallway on the floor is dimly lit
Stayed 4 nights in Nov 2023

10/10 Excellent

Tam Yim Fong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Ching Sheng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ken Yin sang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

v

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Very crowded lobby.
Stayed 6 nights in Oct 2023

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s about 5 minutes walk from Zhongshan MRT station, great hotel with very spacious rooms. They still give physical keys though. My first time staying in a hotel where they give out physical keys. The only thing is that the big bed is actually composed of two smaller beds so the middle may sink in at times. Room service was excellent, it’s always cleaned and tidied at all times of the day!
Stayed 6 nights in Oct 2023

10/10 Excellent

Hui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good.
Stayed 2 nights in Oct 2023

8/10 Good

Ken Yin sang

Liked: Cleanliness, staff & service, property conditions & facilities
In general it was quite good..i was go back again
Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, help., Beautiful renovation, restaurants, and piano bar! I will definitely stay here again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Hiu shuen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Sep 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Superb hotel and service
Stayed 4 nights in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2023

10/10 Excellent

Luka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Min

Stayed 3 nights in Oct 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, well appointed rooms. Excellent breakfast buffet with a variety of international options and a beautiful dining area. Attentive and professional staff. Very nice rooftop pool. Most things you might need (toiletries, robe, slippers, makeup remover, toothbrush umbrella, etc) available quickly and easily. City view king room was large and had a very nice view from the 9th floor. Area around the hotel has lots of shopping, restaurants, Mass Transit, parks, etc and is easy for day trips, access to Taipei main station, Taipei 101, night markets, airport, etc staff really helpful with getting taxis to the front of the hotel. Gym was a little dated/crowded but clean, professional and well equiped. Overall one of the nicest hotels I've stayed in and Taipei is a world class city.
Stayed 7 nights in Oct 2023

10/10 Excellent

Hiu shuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locations
Stayed 2 nights in Sep 2023

8/10 Good

KM

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas Ying Ho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services are excellent from check-in, conciege, staff from restaurant, they are very pro-active without even i need to speak. Breakfast was perfect with all kind of cuisine & they keep rotating different menu even i stay 3 nights. I would like to shout out to all the staff who made this hotel at the top service standard.
Stayed 3 nights in Sep 2023

10/10 Excellent

KM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much improved as compared with the last visit in Aprl
Stayed 1 night in Sep 2023