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Reviews of James Cook Hotel

3 out of 5
James Cook Hotel
9 Mitchell St, Suva, Central Division

Reviews

7.4

Good

Rating 10 - Excellent. 28 out of 97 reviews" "
Rating 8 - Good. 31 out of 97 reviews" "
Rating 6 - Okay. 19 out of 97 reviews" "
Rating 4 - Poor. 10 out of 97 reviews" "
Rating 2 - Terrible. 9 out of 97 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and kind staff in a clean economical hotel that’s walking distance to town
Stayed 1 night in Apr 2024

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Ronesh

Good for short stay!
Stayed 2 nights in Mar 2024

8/10 Good

David

Business traveller
Owing to a language issue front desk staff were slow to process my arrival but highly apologetic
Stayed 5 nights in Feb 2024

2/10 Terrible

Ron

Stayed 5 nights in Feb 2024

10/10 Excellent

Shiu

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable
Stayed 1 night in Feb 2024
Response from Admin on 1 Mar 2024
Thank you for your feedback!

6/10 Okay

Monita

Blocked hand basin.
Response from Admin on 1 Mar 2024
Thank you for your feedback! We will look into this

8/10 Good

Navin Chand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Admin on 1 Mar 2024
Thank you for your feedback!

10/10 Excellent

Josphine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect 👌
Stayed 1 night in Feb 2024
Response from Admin on 1 Mar 2024
Thank you for your feedback!

8/10 Good

Fatih

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice & clean It’s value for money. The problem I experienced was the chef was cooking egg omelette and the sausages on same hot plate I’m a Muslim customer. They should consider this
Stayed 1 night in Feb 2024
Response from Admin on 1 Mar 2024
Thank you for your feedback! We will look into this

4/10 Poor

Alan

Disliked: Property conditions & facilities
The room they gave us cannot drain out water when you shower which sometimes allow water from the washroom to flow into our room.
Stayed 5 nights in Jan 2024
Response from Admin on 1 Mar 2024
Thank you for your feedback! We will look into this

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the very clean hotel in Suva.
Stayed 3 nights in Jan 2024
Response from Admin on 1 Mar 2024
Thank you for your feedback!

10/10 Excellent

Viviane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was raining too much to enjoy out of the room.
Stayed 2 nights in Jan 2024
Response from Admin on 1 Mar 2024
Thank you for your feedback!

10/10 Excellent

Anaseini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location central in the city. Helpful and friendly staff.
Stayed 2 nights in Jan 2024
Response from Admin on 1 Mar 2024
Thank you for your feedback!

10/10 Excellent

Rogers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay and I stayed for 5 nights room 5004. This was ONE of the best stays in Suva. The hotel has a great view and rooms are clean and well maintain staff are simply outstanding and Food for lunch and dinner was outstanding. Breakfast eggs cooked to perfection and variety available and breakfast inclusive to your stay. Free car park and so easy you have access to gate and you an come and go as you like. Staff are always willing to open the gate for you. I have found my stay in Suva and will always stay here as the place is so relaxing and nice with food and drinks available onsite and new sitting areas with BBQ dinner available while you dip in the pool. Room – well kept clean and if you can’t locate anything you can call reception, they will action your request asap. Housekeeping is doing a great job with keeping the room clean. Bed - great sleep each night with clean comfortable bed and pillow. AC – works well and keeps you at the right temperature. TV is not connected but its not an issue as you can read, take walks and rest so it does not matter. I highly recommend that you eat lunch or dinner and food cooked to your liking by chef who is great and makes sure your food is cooked to perfection. All staff kind, caring and always willing to assist you in your concerns and are very approachable. Bathroom - shower pressure is great with constant hot water and clean and well kept. The bathroom floor dries itself after shower so those who have raised we
Stayed 5 nights in Dec 2023
Response from Admin on 1 Mar 2024
Appreciate your review!

8/10 Good

Imran

Stayed 1 night in Jan 2024
Response from Admin on 1 Mar 2024
Thank you for your feedback!

10/10 Excellent

Josphine

Liked: Cleanliness, staff & service, property conditions & facilities
Room and breakfast plus wish pool was little dip .Thank u
Stayed 1 night in Dec 2023

10/10 Excellent

Vishwa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit to fiji
Good experience clean hotel good friendly staff
Stayed 3 nights in Dec 2023

6/10 Okay

Wayne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very glitzy, and majority of staff where great. How ever the breakfast options were the worst I have experienced in my 20 plus years of travelling and living in Fiji. In addition, we have paid for one room twice, and they refuse to refund so have stolen a considerable amount of our money.
Stayed 6 nights in Dec 2023

10/10 Excellent

Pisi.

Liked: Cleanliness, staff & service, amenities
All perfect
Stayed 4 nights in Dec 2023

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and the breakfasts were good too. We ordered food out last night and the food was soo satisfying.
Stayed 5 nights in Dec 2023

8/10 Good

MOHAMMED

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Tangakina

Stayed 3 nights in Dec 2023

10/10 Excellent

Lopini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best in Suva. Clean and beautiful
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Liked: Staff & service, property conditions & facilities
very nice stuff
Stayed 2 nights in Dec 2023

10/10 Excellent

Lopini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

CAN

Stayed 1 night in Dec 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you James Cook Hotel for my stay and i hope to come back soon!!
Stayed 10 nights in Nov 2023

6/10 Okay

HO HYUN

Liked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Very comfortable place to stay in Suva… great Chinese restaurant
Stayed 1 night in Nov 2023

6/10 Okay

VILI MAKA

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to every thing
Stayed 4 nights in Nov 2023

6/10 Okay

Ronesh

Disliked: Property conditions & facilities
Its okay. Simple.
Stayed 9 nights in Oct 2023

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the clean rooms, friendly and helpful people and cheers to Fiji. Great Service there and food.
Stayed 6 nights in Oct 2023

6/10 Okay

Naidu

Liked: Cleanliness
Stayed 6 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Spacious room. Good breakfast.
Stayed 1 night in Jun 2023

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Brendan

Business traveller
Liked: Cleanliness
Disliked: Staff & service
No TV
Stayed 1 night in Oct 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

meli

Liked: Cleanliness, staff & service
No tv
Stayed 2 nights in Oct 2023

2/10 Terrible

Priya

Stayed 2 nights in Sep 2023

4/10 Poor

rupika

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Poor breakfast, when power went off they don't have backup generator: no hot water to take shower, no elevator. For almost same price there are better hotels at Suva
Stayed 4 nights in Sep 2023

8/10 Good

Pauline

Liked: Staff & service
Stayed 7 nights in Sep 2023

10/10 Excellent

ritesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

2/10 Terrible

Fiu Manutoiaiga

Stayed 5 nights in Aug 2023

4/10 Poor

Patricia

Stayed 5 nights in Aug 2023

4/10 Poor

Rory

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
very friendly
Stayed 2 nights in Aug 2023