Sugarloaf Shores Hotels, Summerland Key

"Beautiful property, great staff and relaxing atmosphere. We will be back for sure. Thank you!"

"The property was very nice, with a lot of amenities: 2 pools, 3 bars, an exercise room, outdoor lawn games such as jumbo chess, shuffleboard, bean bag toss, and foosball. The front desk was very friendly and helpful. One disappointment was the lack of an airport shuttle. We flew directly into Key West and chose the Blue Flamingo partially because we read they had a free shuttle service. Unfortunately, the shuttle doesn't pick up or drop off guests at the airport. It has one location in the downtown area it shuttles guests to every hour on the hour (which needs to be reserved in advance), and offers pick up from the same location every hour on the 1/2 hour. We ended up using Uber most of the time. Another disappointment was the elevator. The property is quite large, with one main 6-story building and another smaller 2-story building. There are 2 elevators, one of which was inoperable during our entire stay. That meant that all guests plus housekeeping were limited to one small elevator. We ended up taking the stairs for our many trips up and down, which got to be a bit much since we were on the 5th floor. A broken coffee maker was promptly fixed, and a weird situation with our door mechanism (neither we nor housekeeping could get into our room) was addressed, but we didn't get housekeeping during our stay even when we asked for it. I noticed a mysterious charge on my bill. When I called to ask about it I was told someone would call me back. They didn't."

"Had great time on a girls trip"

"Great resort!"

"Not worth the price. Nice but not great"

"Loved this hotel. Clean, staff was so nice and helpful. "

"Everything was great"

"They need a shuttle. They have one but it is only used to bring you to a time share presentation. What a joke. "

"This was a very nice place we really enjoyed it. Very clean and quiet. Beautiful view from the balcony. Staff was very helpful. Dislike: Elevator was too slow!!"