The Chelsea Loft was, on the whole a wonderful experience and the location is perfect for anyone wanting to explore Stratford and attend a few plays. The loft was spacious with great light pouring in. The bedrooms are tucked away from the main street and are very quiet and well appointed. The kitchen and shared areas are very well set up and stocked, and there are some wonderful touches like books to read in various rooms, coffee, tea and sugar provided, etc. All appliances are provided and there are some extra touches like a full teapot, great coffee maker, etc.While the "check in" package provided on-line the day before the check-in was comprehensive and well organized, we did experience some difficulty getting responses to a number of small issues (links provided for accessing the check in instructions were erroneous and were sent multiple times - and were still wrong). We also had an issue getting resolution to a missing parking garage pass. We were promised resolution within a short time frame, but it was not resolved until the following morning and no follow up with us. This resulted in us having to park on the street, and move the car multiple times. It appears the management company is using ChatGPT extensively, so it was never clear if we were actually contacting a human or an AI bot. However, that aside, the Chelsea Loft was a fabulous place to stay and is in a wonderful location.
