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"When I checked in my first room smelled bad. I told the front desk and they immediately upgraded me to a room on the other side of the hotel. That was very nice of them, and the new room smelled wonderful. Nice to have a refrigerator, and the room looked newly remodeled or built. There was really nothing to complain about."

"Absolutely a great room, area surrounded with places to eat. A few issue with the maintenance of the jetted tide but we were able to enjoy!! The room was very spacious!! Will be my go to place when visiting West Virginia!!"

"Amazing location, amazing breakfast."

"The breakfast was very disappointing. We've stayed at Hyatt Place's prior, and the breakfast was fine (and included with the stay). Breakfast was an add on charge for this hotel, so we were expecting something premium, and received less than we had from the other stays . Unseasoned potatoes, bland French toast sticks among others, make this a terrible added on charge. Also no one is checking to see if you have paid for breakfast, so you just feel ripped off."

"Room was clean and breakfast was good."

"We had reserved the Blue Ridge Suite for one night, but when we arrived, we were informed that we had been upgraded to the Roosevelt Suite. It was beautiful! The words I would use to describe our suite and the hotel would be classy, charming, and relaxing, and the staff was incredibly professional and courteous. Our only regret was that we were only there one night. Next time will be more."

"Booked for the bar amenity was closed because the cook called in!!! "

"Overall nice hotel "

"Stayed 2 nights but had no housekeeping services. We were out all day and by the time we got back to hotel it was too late. Upon checking out reception told us it has to be requested and we should have been told that when checking in. No one told us. Very disappointing to say the least"