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"Clean roomsl, efficient housekeeping, excellent facilities and hot pool"

"There were a few issues such as vending machines not working and very overpriced cans of warm pop at the front. But I had one great lady who worked the front desk who was amazing with any and all of my concerns. She is the reason I’m giving as high of a rating as I am. She went out of her way to ensure my stay was pleasant and also the pricing is very affordable for what the room is. Overall I would stay here again but I suggest eating somewhere else and bringing your own beverages and snacks. "

"Good amenities, service, and location for the price."

"Friendly staff. Great location. The pool facilities weren't available at the time, but we could use the facilites at some of the other hotels for free. "

"Room was fantastic"

"Everything was wonderful at the Otter Hotel. I had no idea what to expect walking in as I booked based on meeting others here. My partner and I had great room with everything we needed, there was a nice view of the mountains as well. The restaurant (Good Folk) was delicious as was the coffee included with our stay. All the staff were very friendly. We really enjoyed the rooftop hot tub with the fire pits that offered a great view of the night sky. Looking forward to staying here again in the future! "

"Eveything was amazing! Staff especially! Diane at front desk Kristal the bar manager As well as one the bar staff, young man with longer hair and Ukrainian accent. And the gentleman who brings the wood to guests and also drives the shuttle "

"This was a wonderful hotel to stay at. We stayed in a suite which had amazing views and breakfast included. The VIP staff was incredible and helped us plan our stay a couple weeks in advance. They were also there to help in every way. Overall this hotel is the Best in Banff. (We went to the Chateau LL as well.) "

"The room and the pool amenities were excellent."