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Reviews of Select at Casa Marina Adults Only

3.5 out of 5
Select at Casa Marina Adults Only
Calle Alejo Martinez, Sosúa, Puerto Plata

Reviews

7.8

Good

Rating 10 - Excellent. 81 out of 193 reviews" "
Rating 8 - Good. 60 out of 193 reviews" "
Rating 6 - Okay. 19 out of 193 reviews" "
Rating 4 - Poor. 13 out of 193 reviews" "
Rating 2 - Terrible. 20 out of 193 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this place overall. I loved tge service. The food options weren't the best but they can improve. Definitely recomend this place.
Stayed 2 nights in May 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice and clean resort ! I actually like it and enjoy it !
Stayed 2 nights in May 2024

2/10 Terrible

Brett Paul

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Berenni

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Mala comida , mal servicio
Stayed 2 nights in Mar 2024

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, good service, good food, friendly staff.
Stayed 2 nights in May 2024

8/10 Good

Jonae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The property was beautiful and we made some awesome memories!
Stayed 4 nights in Apr 2024

8/10 Good

Manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra experiencia en Select Casa Marina fue buena. La habitación muy buena, el restaurante internacional Hermanns es excelente, la comida muy rica. Lo que sí podemos sugerir es tener un buffet separado para la parte de Select, un camarero que realice rondas constantes en la piscina infinita y jacuzzi, porque nos faltó atención en las bebidas dentro de la piscina. Y también que tengan algún maletero en el lobby principal que nos ayude con el equipaje hasta el lobby del Select, ya que tuvimos que cargar nuestro equipaje. Pero en general, el hotel es bien tranquilo y buena experiencia.
Stayed 2 nights in Apr 2024

4/10 Poor

Joseph

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property offered limited dining options and the experience was akin to an elementary school feeding schedule. The water temperature was lukewarm, and the cleaning service took two hours to return with fresh towels, leaving the soiled ones folded in the room until they completed their laundry. Checking out was also challenging as we were asked to return the plastic key and key holder, causing inconvenience when we had a flight to catch. The entertainment options were very limited. Despite the friendly demeanor of the staff, I was asked to wear a shirt, which was perplexing as I observed many others walking around in bathing suit tops. I strongly recommend against booking the doom buggies excursion, as it was an extremely unpleasant experience. There was also no room service. The phone lines were down the whole time when we reported it nothing was done. They also did not want to provide bottled water and they knew that their water was not drinkable. They even had signs that said not to drink the water ridiculous.
Stayed 4 nights in Apr 2024

10/10 Excellent

Keila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time staff like Isidro #1,Sandy,Denise,segundo,the hospitality was amazing I arrived at 230am,everything in the resort was closed and we were hungry,they made sure at that time, we got food drinks and anything we needed they made us feel like family def recommend and def returning the food was amazing the fruits were so fresh food was delicious rooms were very comfortable.We stayed at the Select section adults only in vip garden room and it was amazing my room was serviced and minifridge restocked daily.The pool views and jacuzzi were amazing Immaculate...
Stayed 3 nights in Apr 2024

8/10 Good

James Lloryd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort location perfect for a walkable feel of the local area...food...local beach.. restaurant... grocery stores..and bars and clubs..food; n the resort not that great to be honest..but many really good eats a block or two away...overall great location and good resort.
Stayed 5 nights in Apr 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurants was exceptional. The food in the buffet was very good--definitely above average for a buffet, and far better than the buffets we've experienced in Cabo or Cancún. The staff on the 'Select' side were great in every way, and I would have given the staff 5 stars; however, we had a negative interaction with an employee at the main desk in the Casa Marina and Reef. We mistakenly went to that desk to check out, and she was nothing short of rude, treating us like we were her employees (and she would be a terrible boss), instead of valued guests. No one told us that we needed to take our beach towels to the desk on the Select side at checkout, so, communication could have been better. When we went back to the main desk (because it is the only way to get to the parking lot), we observed the same employee talking to other guests. She was ok with Latino guests, but appeared to have no patience when talking with Americans (and I even speak fluent Spanish). Other than her, the site, services and personnel were great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Quayshawn Arnell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean resort with many bars and restaurants in walking distance. Close to the airport as well. Friendly staff
Stayed 4 nights in Feb 2024

2/10 Terrible

Stacey

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is the worst all inclusive I'vebeen to. Staff is unresponsive when asked for assistance. We asked 3 different people for a phone as our room was missing one and never got one. We had water leaking through the bathroom ceiling and had to keep using towels to soak the water because staff wouldn't come fix it. The food was horrible and the menus are very limited. Alcohol is off brand and there is absolutely NO difference if you are "select/VIP". All bars have the same cheap liquor.
Stayed 5 nights in Feb 2024

6/10 Okay

Tremaine

Liked: Staff & service
Disliked: Property conditions & facilities
For what you pay the rooms are average at best the wifi is trash. Food is decent, buildings are old need updating.
Stayed 4 nights in Feb 2024

4/10 Poor

Angellene

Travelled with group
Disliked: Property conditions & facilities
Shower was cold water, bathroom was leaking and funky, shower runs very slow.
Stayed 4 nights in Feb 2024
Response from guests service on 3 Mar 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

8/10 Good

Michael, hughesville

Travelled with partner
Liked: Staff & service, property conditions & facilities
Property was good. No issues. Not a top flight high end resort but not awful either.
Stayed 3 nights in Feb 2024
Response from guests service on 3 Mar 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
Response from guests service on 3 Mar 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

8/10 Good

Adilis

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Feb 2024
Response from guests service on 3 Mar 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

8/10 Good

Saddam, Yonkers

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from guests service on 3 Mar 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

10/10 Excellent

Jody

Stayed 1 night in Dec 2023
Response from guests service on 3 Mar 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, amenities
I had to cancel because I was in the hospital. They would not let me reschedule or receive credits. I will never book a hotel that won’t let me cancel again for emergencies.
Stayed 2 nights in Dec 2023

8/10 Good

Stacy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property.
Stayed 1 night in Dec 2023

10/10 Excellent

Jaime

Travelled with partner
Liked: Amenities
This place is wonderful if your with your partner and also VIP suit is very good I recommend this resort
Stayed 3 nights in Nov 2023
Response from guests service on 10 Dec 2023
Dear, We appreciate you taking a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally pleasant. Thanks again for your comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from guests service on 10 Dec 2023
Dear, We appreciate you taking a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally pleasant. Thanks again for your comment.

4/10 Poor

Chiharu, West Columbia Sou

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed at "SELECT" but we couldn't take a hot shower at all.
Stayed 4 nights in Nov 2023
Response from guests service on 10 Dec 2023
Dear, We appreciate you taking a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally pleasant. Thanks again for your comment.

8/10 Good

Dexter

Liked: Cleanliness
Disliked: Staff & service
It was nice the people was great
Stayed 3 nights in Nov 2023
Response from guests service on 10 Dec 2023
Dear, We appreciate you taking a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally pleasant. Thanks again for your comment.

10/10 Excellent

ninioska

Travelled with partner
Liked: Amenities, property conditions & facilities
This resort was excellent and the staff are very honest. I lost my cell and my car key and the staff was able to come through with finding my stuff…
Stayed 1 night in Nov 2023
Response from guests service on 10 Dec 2023
Dear, We appreciate you taking a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally pleasant. Thanks again for your comment.

10/10 Excellent

Karl, Linden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy as was check out. The staff were extremely helpful and courteous. Private check in desk Francis, housekeeping the first few days. Im bad with names. Beach was closed 2 days due to rough conditions but very beautiful. Was great when the beach was open. No vendors but i miss having a fresh green coconut with rum on the beach. Food was on par. With exceptions that were better than expected. Don't order the prosciutto wrap. It's not prosciutto, more like ham steak. Very tough and very salty. Restaurants on the property; the international restaurant was very good. The seafood restaurant was very lacking. Mexican was in between. I did not get to experience the Italian restaurant as it was always booked. I had a reservation at Le Petite François. An exceptional french restaurant on the beach in Puerto plata. 'C'est magnifique!' A/C in the room was lacking from the heat of the day. However, just take a cold shower and cool off your body, the A/C does just fine. Room was very comfortable. Stocked mini bar. Overall, very good!
Response from guests service on 10 Dec 2023
Dear, We appreciate you taking a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally pleasant. Thanks again for your comment.

2/10 Terrible

Joseph

Travelled with partner
The beach and food (Buffet & Herman’s restaurant) were great. The room was always cleaned by noon. However, our room had no hot water (5 days cold showers). The room needed a paint job, lamp shades were overly dirty. There were numerous mosquitoes. The day it rained,the downspout was broken and water flowed onto our balcony. It was difficult to exchange dollars to pasos or change large bills. (We just wanted to tip our servers/waitresses/bartenders.) Overall we would rate it a 3/5.
Stayed 5 nights in Oct 2023
Response from guests service on 10 Dec 2023
Dear, We appreciate you taking a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally pleasant. Thanks again for your comment.

10/10 Excellent

miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service, food, the beach, the pool
Stayed 2 nights in Oct 2023

8/10 Good

Stephanie

Stayed 1 night in Sep 2023
Response from guests service on 10 Dec 2023
Dear, We appreciate you taking a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally pleasant. Thanks again for your comment.

8/10 Good

Lilla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view. Staff very helpful.
Stayed 5 nights in Sep 2023

10/10 Excellent

Roderic

Stayed 1 night in Sep 2023
Response from guests service on 10 Dec 2023
Dear, We appreciate you taking a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally pleasant. Thanks again for your comment.

10/10 Excellent

Ramona

Liked: Property conditions & facilities
Nos sentimos muy buen todos los empleados muy amable todas las area limpia. La vista 360 al mar de nuestra habitación incomparable lo recomiendo es mi segunda vez y volverse co Dios delante
Stayed 1 night in Sep 2023
Response from guests service on 8 Oct 2023
Dear On behalf of the entire Casa Marina Beach Reef team, we thank you for choosing us as your vacation destination. We are pleased to know that you loved your stay at our beautiful property. Thank you very much for your wonderful comment and for highlighting the appreciated points of your stay. His comment was shared with the entire team. We look forward to welcoming you on your next visit. Do not hesitate to contact us if you need help with your next reservation. Att Reservations Department Casa Marina Beach & Reef

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
The room air conditioner did not work until the last day of my stay. Other than this, the stay was exemplary!
Stayed 4 nights in Jul 2023
Response from guests service on 8 Oct 2023
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we took note of his words to improve the things with which they were not one hundred percent satisfied. We are very sorry for not having met your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

6/10 Okay

douglas, far rockaway

Travelled with group
Liked: Cleanliness
power went out multiple times no hot water in showers no vending machine for food/drink when restaurants closed
Stayed 4 nights in Aug 2023
Response from guests service on 8 Oct 2023
Dear On behalf of the entire Casa Marina Beach Reef team, we thank you for choosing us as your vacation destination. We are pleased to know that you loved your stay at our beautiful property. Thank you very much for your wonderful comment and for highlighting the appreciated points of your stay. His comment was shared with the entire team. We look forward to welcoming you on your next visit. Do not hesitate to contact us if you need help with your next reservation. Att Reservations Department Casa Marina Beach & Reef

10/10 Excellent

Rondell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time. Yes a older hotel but i had everything i need there. Easy to go downtown and come back. I will pick this hotel first everytime.
Stayed 3 nights in Aug 2023
Response from guests service on 26 Aug 2023
Dear, We appreciate that you have taken a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally accommodating. Thanks again for your comment.

10/10 Excellent

Ynocencio Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
💯
Stayed 1 night in Jul 2023
Response from guests service on 5 Aug 2023
Gracias por preferirnos y proveernos de su excelente opinión. Ha sido un placer ser sus anfitriones y nos llena de satisfacción haber cumplido con sus expectativas con nuestras instalaciones y amable servicio

8/10 Good

Steven

Stayed 2 nights in Jul 2023
Response from guests service on 26 Aug 2023
Dear, We appreciate that you have taken a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally accommodating. Thanks again for your comment.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service
We had a very nice time. Place was comfortable and I recommend the adults only swim up rooms for couples. They do need to repaint outside for it to look up to date.
Stayed 5 nights in Jul 2023
Response from Yris Marte / Reservaciones on 22 Jul 2023
Good morning a pleasure !Thank you very much for coming, we hope to have the opportunity to welcome you again.thank you very much

10/10 Excellent

Iika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Let’s start with I opted in for the swim pool. This is enabled us to receive drinks and food brought directly to us, even though there’s no room service. Also, being part of the select, you can go to the specialty restaurants without reservations. And two days out of the week we had dedicated specialty breakfast the only those with the select band could receive. And if you’re interested in going into town, we walked to and from nightly with no problems.
Stayed 7 nights in Jul 2023
Response from Yris Marte / Reservaciones on 22 Jul 2023
Good morning a pleasure !Thank you very much for coming, we hope to have the opportunity to welcome you again.thank you very much

10/10 Excellent

CHARLES, durham

Liked: Cleanliness, staff & service, property conditions & facilities
nice pool , beaches and Sosua is a good community
Stayed 5 nights in Jul 2023
Response from guests service on 5 Aug 2023
Gracias por preferirnos y proveernos de su excelente opinión. Ha sido un placer ser sus anfitriones y nos llena de satisfacción haber cumplido con sus expectativas con nuestras instalaciones y amable servicio

6/10 Okay

melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Select casa marina adults only area side of the hotel was nice, quiet and enjoyable. I had the swim up junios suite room is spacious and clean. Direct view to the pool area. Frances at the reception was very nice and recommended the upgrade to the swim up junior suite. Harold the bell man was also very nice. Please note , the hotel shares the property with the casa marina hotel , kids, family, locals . I saw many children in the beach in the buffet the other side is was super crowded, the night show was was super crowded, even the night club they share the same night club, also note the Buffet is for everyone. In order to enter and the exit the hotel you to have to pass the hotel. Friday to Sunday was extremely crowded you can tell by the amount of people in the beach with that being said, select casa marina Side of the hotel was not crowded. The infinity pool was a very nice touch and also the Jacuzzi.. the only thing that separated me from the other side of the hotel was the wristband that you were placed. The drinks were OK. At the select they consider top self liquor , Tanqueray, Stoli, vodka, and Jose Cuevo tequila. The food at the buffet was fine. For the price that I paid to stay at the select, you would think that you will have your own private Buffet for guest only. Also theme restaurants have to make reservations and seem to always be booked. At select they had a small snack menu also. The beach was small. nice The staff was very nice and accommodating.
Stayed 1 night in Jul 2023
Response from guests service on 5 Aug 2023
Dear, We appreciate that you have taken a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally accommodating. Thanks again for your comment.

2/10 Terrible

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities
I will never return to this place terrible
Stayed 2 nights in May 2023
Response from guests service on 5 Aug 2023
Dear, We appreciate that you have taken a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally accommodating. Thanks again for your comment.

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Needs help but good for a few days
Stayed 2 nights in Jun 2023
Response from guests service on 5 Aug 2023
Dear, We appreciate that you have taken a moment of your time to send us your opinion. We are glad to know that overall you enjoyed your experience. We want you to know that we are taking your comment as an opportunity to improve and provide a satisfactory experience to all our guests. We will be working on the points marked so that your next stay at this resort is totally accommodating. Thanks again for your comment.

4/10 Poor

sebastian ariel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 12 nights in May 2023

8/10 Good

Digna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot water was a problem in order yo take a shower in the mornings. Water was cold.
Stayed 7 nights in May 2023

8/10 Good

corwin levon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
buffet food was good and pedicures by the beach. Pretty quiet resort not the place to go to celebrate anything. much older crowd

10/10 Excellent

Lindsay

Stayed 4 nights in Apr 2023