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"Everything goes well when I stay here and great customer service. Rooms are clean and I had a room with a microwave and fridge."

"Get place to stay superiors service"

"No water pressure in our room - no shampoo or conditioner - blinds were Broken (far right side) breakfast was a mess kids running around screaming- bed was not comfortable- people above us were up stomping around until about 3am both nights Horrible stay"

"Love"

"The location was good, clean rooms and bathroom, the staff was very helpful "

"As a whole my stay was good, and the things that were negative were not deal breakers for me. The first being insignificant, the hotel only offered a few channels on the TV. When it is time to come back and relax before going to bed it would have been nice to watch more than news or a few random nothings. Again that is not enough to ding the place just annoying. The part I would ding is on the breakfast, the first day was standard food. The second day it was barely anything there. The eggs were not available, biscuits were baked hard, no wares to use. We went to breakfast at 7:30 a.m. on both days and there was only a few people in the dining hall. I am not sure why there was not anything available, but this annoyed me as it prevented a fulfilling breakfast. Nonetheless, it is not enough to never go back. The staff were great and nice so I could not complain about that at all and the place was clean and in a great location. Again, just minor annoyances that ding it down to 4 out of 5. "

"This stay was horrible. The entire building was rough looking. The AC wasn’t working properly. The tv remote was missing and was replaced with a remote that didn’t even work. Our room was never cleaned. The front desk never answered the phone when I’d call. The man who checked us in was rude and inconsiderate. My 4 year old son was playing with my friend and the attendant said “what’s wrong with him” as if my child, being a child, was defected. "

"The room and amenity areas were very clean and well kept, overall a solid hotel in Lubbock"

"We enjoyed sitting in the beautiful courtyard next to the fire and just spending time visiting. The room was lovely and clean and the staff were very kind."