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"Friendly and helpful staff. Thank you "

"I had a wonderful stay at Pan Pacific Suzhou. The room was modern, beautifully designed, and very clean, which made the entire stay feel incredibly comfortable and relaxing. The location was also a huge plus. It’s close to Panmen Gate and the gardens, and getting around was really easy. Everything felt convenient without being too busy. Overall, a great mix of comfort, design, and location. I’d definitely stay here again!"

"Service is good and facilities is clean, breakfast is yummy! "

"Peter was the best employee by far. Went above and beyond to help me when I was sick."

"Thank you! I really enjoyed my stay. What stood out the most was the cleanliness of the room—it was spotless and very well maintained. The staff were also extremely courteous and professional, always ready to assist. Overall, the combination of comfort, service, and well-kept amenities made the experience excellent."

"This is a newly opened hotel with an excellent experience. The front desk staff are highly professional and genuinely friendly. The room design is very thoughtful and stands out from standard hotel styles, beautifully incorporating local Suzhou elements. Guests are welcomed with fresh fruit, complimentary bottled water, and a Suzhou city map, which shows the hotel’s attention to detail. It’s clear that this hotel is run with great care and passion. I would highly recommend this hotel to anyone visiting Suzhou."

"This property is very rundown. Room was dirty and moldy. DO NOT book this hotel. The entire plaza this hotel is part of looks to be ready to be demolished. Will report this to Expedia. "

"Nice, clean and friendly hotel"

"It is ok."