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Indoor pool, outdoor pool, open 6 AM to 11 PM, pool umbrellas
Indoor pool, outdoor pool, open 6 AM to 11 PM, pool umbrellas
Indoor pool, outdoor pool, open 6 AM to 11 PM, pool umbrellas
Down duvet, in-room safe, desk, iron/ironing board

Guest reviews

4.4/5 Excellent
303 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationPan Gate12 min walk
Popular LocationMaster of the Nets Garden6 min drive
Popular LocationSuzhou Embroidery Research Institute7 min drive
AirportWuxi (WUX-Shuofang)51 min drive

Choose dates to view prices

  • Premier Room, 1 King Bed

    Room amenities

    • 34 sq m
    • Sleeps 2
    More detailsPremier Room, 1 King Bed
  • Pacific Club, Club Room, 1 King Bed

    Room amenities

    • 42 sq m
    • Sleeps 2
    More detailsPacific Club, Club Room, 1 King Bed
  • Executive Suite, 1 King Bed

    Room amenities

    • 64 sq m
    • Sleeps 2
    More detailsExecutive Suite, 1 King Bed
  • Premier Twin Room (Executive)

    Room amenities

    • 34 sq m
    • Sleeps 2
    More detailsPremier Twin Room (Executive)
  • Pacific Club, Club Room, 2 Single Beds

    Room amenities

    • 42 sq m
    • Sleeps 2
    More detailsPacific Club, Club Room, 2 Single Beds
  • Premier Room, 2 Single Beds

    Room amenities

    • 34 sq m
    • Sleeps 2
    More detailsPremier Room, 2 Single Beds
  • Executive Premier King

    Room amenities

    • 34 sq m
    • Sleeps 2
    More detailsExecutive Premier King
  • Deluxe King Room

    Room amenities

    • 34 sq m
    • Sleeps 2
    More detailsDeluxe King Room
  • Deluxe Twin Room

    Room amenities

    • 34 sq m
    • Sleeps 2
    More detailsDeluxe Twin Room

About this area

Suzhou

Located in Suzhou, Pan Pacific Suzhou is on the Strip and on the riverwalk. Metro Shopping Mall and Shantang Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jinji Lake and Qionglongshan Dongwu National Forest Park. Travelling with kids? Consider Ferris Wheel Paradise and Baimajian Ecological Garden.

Visit our Suzhou travel guide
Map
Popular Location

What's nearby

  • Pan Gate - 12 min walk
  • Master of the Nets Garden - 6 min drive
  • Suzhou Embroidery Research Institute - 7 min drive
  • Suzhou University - 9 min drive
  • Metro Shopping Mall - 11 min drive

Getting around

  • Suzhou Railway Station - 17 min drive
  • Shanghai (SHA-Hongqiao Intl.) - 58 min drive

Restaurants

  • Garden Brasserie — 1 min walk
  • Keyaki — 1 min walk

About this property

Pan Pacific Suzhou

Family-friendly Suzhou hotel in Gu Su District with 3 restaurants
This smoke-free hotel features 3 restaurants, an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. All 480 rooms boast deep soaking bathtubs, and offer free WiFi and iPod docking stations. Free wired Internet and 24-hour room service are standard, as are flat-screen TVs with satellite channels.
Pan Pacific Suzhou offers 480 forms of air-conditioned accommodation with iPod docking stations and a safe. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Limited parking spaces
  • Parking height restrictions apply
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 128 for adults and CNY 68 for children
  • 3 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Computer station
  • Meeting rooms
  • Conference space (15070 square feet)

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only

More

  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in between 2 PM and 6 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for CNY 175.0 per night.

Payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 128 for adults and CNY 68 for children (approximately)
  • Rollaway bed fee: CNY 175.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
Set meals are served in guestrooms only (no menus or public dining)
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Pan Pacific Suzhou Hotel
Pan Pacific Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Can I cancel my reservation for free at Pan Pacific Suzhou and receive a full refund?
Yes, Pan Pacific Suzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Pan Pacific Suzhou cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 6 AM to 11 PM.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Pan Pacific Suzhou?
Self-parking is free at this property.
What time is check-in at Pan Pacific Suzhou?
Check-in is from 2 PM to 6 PM.
What time is check-out at this property?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this property located?
This family-friendly Suzhou hotel is located on the Strip, within 2 mi (3 km) of Pan Gate, Master of the Nets Garden and Suzhou Embroidery Research Institute. Metro Shopping Mall and Shantang Street are also within 3 miles (5 km).

Guest reviews

Overall score and ratings for Pan Pacific Suzhou

4.4
Excellent
5 - Excellent
166
4 - Good
92
3 - Okay
32
2 - Mediocre
12
1 - Poor
1
4.4
Cleanliness
4.3
Service and Staff
4.3
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room I got was a bit old and need some refurbishment. But the building itself is gorgeous. Value for money.

Stayed 1 night in Sep 2019

3/5

  • Liked: Cleanliness, staff & service
  • Disliked: Property conditions & facilities

Beautiful decor; lovely garden; fun architecture, though hotel is laid out like a maze and walking distances rooms can be vast. Pools (in-door and out) are very nice. Hotel needs maintenance. Carpets dirty and worn. Furniture in room worn. Windows dirty. Staff very warm and super helpful. Eric, at Concierge desk, was particularly good. Special access to Pan Men Garden a big plus.

Stayed 2 nights in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really liked the service, quality, pace, integrity, rapport and atmosphere.

Stayed 2 nights in Aug 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, and convenient access to the Panmen Gardens. Quite a number of the staff can speak English, some can read English, all were helpful. Only complain is the front lobby was undergoing renovations, so space to move inside the front lobby was limited. Front lobby is on the third level, so if you did not encounter a staff upon arrival, you may get lost.My friend who arrived later got lost trying to find the lobby for the first time. He did not encounter the staff at level 1 when he arrived.

Stayed 1 night in Jun 2019

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 2 nights in Jun 2019