Serrallés Hotels, Santo Domingo

"Nice ocean view"

"Good"

"Every"

" This property was lovely and had great location! Staff was super friendly and breakfast was very good! "

"Great location but hotel is ok, small room, bathroom not practical. breakfast poor."

"Wholes in the ceiling, rusted bathroom faucets, peeling tubs, stained table, stained carpet, stained towels! 2 star hotel labelled as a 5 star. "

"This place the check in staff was on professional & the want was want charge me for guest"

"Great staff, good breakfast and nice rooftop "

"Customer service was excellent, and the grounds were clean, modern, and aesthetically pleasing—the scent throughout the property was especially memorable. My only concern was the pool ambiance. It was completely silent at first. I was sitting by the bar and noticed three separate guests—who were not together—come up at different times to request music. Only then did staff put on low-volume American music. Even after that, the atmosphere remained flat—guests still commented that it was boring. This felt like a missed opportunity. Too often, hotels default to generic, Western music in an effort to appeal to tourists, but in doing so, they lose the identity of the country they’re in. This Marriott felt like it could have been anywhere in the world—why be so generic? In the Dominican Republic, music is a central part of the culture and daily life. Incorporating Dominican music at the pool would create a more authentic, vibrant atmosphere and enhance the overall guest experience. "