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"The staff are a credit to the hotel. I found them helpful and friendly. Our room was upgraded to the president suite room 128 i would highly recommend for families. Even though the room was a little dated it was clean and tidy. Have already rebooked for our next break"

"Our room was just perfect for us as teenage daughters had their own space, as did we. The staff were all fantastic with particular praise going to the breakfast staff who were fantastic…as was the breakfast!!"

"Breakfast was much better than last year. Room was fantastic and housekeeping done a fantastic job. Cracking views with glass floor to ceiling. Love this place"

"All good staff friendly "

"The room was spotless and the staff could not be faulted"

"Friendly staff, decent location, would definitely return. "

"Love Pine Lake. It's so tranquil. The geese and swans on the lake, the lovely setting, helpful staff and great massage therapist. "

"Super as always"

"Room was lovely, hotel was clean and staff were friendly, parking costs £10 a night which is expensive when most other properties don’t charge when they have a car park attached Food was lovely with great choice "