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New Otani Inn Sapporo

3.5 star property
Hotel with 2 restaurants, a quick walk to Sapporo Clock Tower

Photo gallery for New Otani Inn Sapporo

Deluxe Quadruple Room, Non Smoking | Living area
Reception
Exterior
Point of interest
Lift

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 37 of 37 rooms

View all photos for Deluxe Quadruple Room, Non Smoking

Deluxe Quadruple Room, Non Smoking

Deluxe Quadruple Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
  • 46 sq m
  • Sleeps 5
  • 2 Large Single Beds

View all photos for Natural Comfort Double "ZEN"

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Double "ZEN"

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Japanese Superior

Japanese Superior

Japanese Superior

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 46 sq m
  • Sleeps 5
  • 5 Single Futons

View all photos for Premium Twin Room

1 bedroom, premium bedding, down duvets, desk

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Natural Comfort Twin "ZEN"

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Twin "ZEN"

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Executive Twin Room, 1 Bedroom, Non Smoking

Executive Twin Room, 1 Bedroom, Non Smoking

Executive Twin Room, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
  • 46 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Moderate Twin

Moderate Twin

Moderate Twin

7.8 out of 10
Good
(12 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room, Smoking

1 bedroom, premium bedding, down duvets, desk

Comfort Double Room, Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room, Smoking

1 bedroom, premium bedding, down duvets, desk

Comfort Twin Room, Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Premium Triple Room

Premium Triple Room

Premium Triple Room

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 26 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Trundle Bed

View all photos for Natural Comfort Triple "ZEN"

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Triple "ZEN"

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Moderate Triple

Moderate Triple

Moderate Triple

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Triple Room, Smoking

1 bedroom, premium bedding, down duvets, desk

Triple Room, Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Down duvet
Separate bedroom
Premium bedding
  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Japanese Superior Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Japanese Superior Room Non Smoking

  • Sleeps 6
  • 6 Single Futons

View all photos for Natural Comfort Floor Large Twin Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Floor Large Twin Room Non Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Twin Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Premium Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Superior Twin Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Premium Superior Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Natural Comfort Floor Twin Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Floor Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Natural Comfort Double Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Natural Comfort Floor Large Double Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Floor Large Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Corner Twin Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Premium Corner Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Twin Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Moderate Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Large Twin Non Smoking

1 bedroom, premium bedding, down duvets, desk

Moderate Large Twin Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Superior Double Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Premium Superior Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Single Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Premium Single Room Non Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Moderate Large Double Room

1 bedroom, premium bedding, down duvets, desk

Moderate Large Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Deluxe Twin Room Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Natural Comfort Floor King Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Floor King Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Premium Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Natural Comfort Double Room Smoking

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Executive Twin Room

1 bedroom, premium bedding, down duvets, desk

Premium Executive Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Single Room Non Smoking

1 bedroom, premium bedding, down duvets, desk

Moderate Single Room Non Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Natural Comfort Floor Twin Room Smoking　

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Floor Twin Room Smoking　

  • Sleeps 2
  • 2 Single Beds

View all photos for Natural Comfort Floor Single Non Smoking

1 bedroom, premium bedding, down duvets, desk

Natural Comfort Floor Single Non Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for [Premium]Suite Room 70 Sqm 13th Floor[Twin Room][Non-Smoking]

1 bedroom, premium bedding, down duvets, desk

[Premium]Suite Room 70 Sqm 13th Floor[Twin Room][Non-Smoking]

  • Sleeps 2
  • 2 Double Beds

View all photos for Moderate Twin Room

1 bedroom, premium bedding, down duvets, desk

Moderate Twin Room

  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Nishi1-1, Kita 2, Chuo-ku, Sapporo, Hokkaido, 060-0002

What's nearby

  • Sapporo Clock Tower - 2 min walk - 0.2 km
  • Sapporo TV Tower - 5 min walk - 0.4 km
  • Sapporo JR Tower - 8 min walk - 0.7 km
  • Odori Park - 14 min walk - 1.2 km
  • Hokkaido University - 14 min walk - 1.2 km

Getting around

  • Sapporo Station - 2 min walk
  • Odori Station - 7 min walk
  • New Chitose Airport (CTS) - 56 min drive

Restaurants

  • ‪Japanese Ramen Noodle Lab Q - ‬1 min walk
  • ‪北海道食市場丸海屋離 - ‬1 min walk
  • ‪北海道らーめん奥原流・久楽本店 - ‬1 min walk
  • ‪粋な居酒屋 あいよ 北3条店 - ‬1 min walk
  • ‪Picante 札幌駅前店 - ‬1 min walk

About this property

New Otani Inn Sapporo

Hotel near Sapporo Clock Tower
Located close to Sapporo TV Tower and Sapporo JR Tower, New Otani Inn Sapporo provides shopping on-site, a coffee shop/cafe and dry cleaning/laundry services. Enjoy a meal at the two on-site restaurants. Free WiFi in public areas is available to all guests, along with a bar and conference space.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a vending machine
  • A gift shop, a 24-hour front desk and a banquet hall
  • Laundry services, luggage storage and meeting rooms
Room features
All 340 rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as perks such as air conditioning and WiFi.
More conveniences in all rooms include:
  • Bathrooms with toilets with electronic bidets and shower/bath combinations
  • LCD TVs with digital channels
  • Fridges, electric kettles and heating

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 2,000 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,200 for adults and JPY 1,600 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (93 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3200 for adults and from JPY 1600 for children
  • Self-parking fee: JPY 2000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

New Otani Inn Sapporo
New Otani Sapporo
Sapporo New Otani Inn
New Otani Inn Sapporo Hotel
New Otani Inn Sapporo Sapporo
New Otani Inn Sapporo Hotel Sapporo

Frequently asked questions

Is New Otani Inn Sapporo pet-friendly?

No, pets are not allowed at this property.

How much is parking at New Otani Inn Sapporo?

Self-parking is available for JPY 2000 per night. Limited spots are available.

What time is check-in at New Otani Inn Sapporo?

Check-in start time: 3:00 PM; check-in end time: 2:00 AM.

What time is check-out at New Otani Inn Sapporo?

Checkout is at 11 AM.

Where is New Otani Inn Sapporo located?

Located in Sapporo City Centre, this hotel is within a 10-minute walk of Sapporo Clock Tower, Sapporo TV Tower and Sapporo JR Tower. Hokkaido University and Odori Park are also within 15 minutes. Sapporo Station is only a 2-minute walk and Odori Station is 7 minutes.

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New Otani Inn Sapporo Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 280 out of 744 reviews
Rating 8 - Good. 299 out of 744 reviews
Rating 6 - Okay. 121 out of 744 reviews
Rating 4 - Poor. 32 out of 744 reviews
Rating 2 - Terrible. 12 out of 744 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

John

Liked: Cleanliness, staff & service
Good breakfast
Stayed 1 night in Jan 2025

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Older style hotel however the location is good, mid way between Sapporo Station and Odori Park, both walkable. Lots of restaurants nearby which made it very convenient especially when it was snowing!
Stayed 6 nights in Feb 2025

8/10 Good

Mark

Liked: Staff & service, amenities
The Hotel was near many things in Sapporo Downtown area.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kee Min Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to train station & nice place
Stayed 4 nights in Nov 2023

8/10 Good

Juchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and staffs are friendly. I basically can walk to many places.
Stayed 3 nights in Jun 2024

10/10 Excellent

tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient location.
Stayed 4 nights in Jul 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minute walk to either Sapporo Station and Odori Park. Hotel staff are really nice and surprisingly quiet for its location.
Stayed 3 nights in Dec 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accessible.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the quadruple room. Place is clean and facilities are good. We drive all the way to hotel. Parking is convenient and will charge 2000yen for overnight parking. Don’t expect consideration if you request for early check in or late check out as the staff goes by the book. It is understable
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the quadruple room and it was big enough for 4 of us in the family. Overnight parking is 2000yen. Facilities are very good. Might have difficulty conversing with English. Don’t expect any consideration if you request for early checkin or late check out as the staff goes by the book.
Stayed 1 night in Apr 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location. Kind of smelly and the air conditioning never cooled down the room.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kobayashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The
Stayed 1 night in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service
Bring your own bottled water, there is none in the room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

English speaking, hospitality staff.

I was traveling with my wife and three grandchildren and became sick while I was in Japan. The hotel called a taxi for me and had the taxi take me to a Japanese health clinic where I met an English speaking Japanese Doctor Who was able to diagnose my condition, and prescribe medication for me. This is the best hotel that I have ever been in.
Stayed 1 night in Dec 2024

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities
There's a reason why it's hard to make a reservation, the attitude of the hotel staff is different from that of other hotels on Sapporo
Stayed 1 night in Sep 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near Sapporo station. Second time staying here. It is the pick up for the Niseko bus, and waling distance to the Rusutsu bus. There are family marts and lawsons within walking dsistance (across the street). Room was sufficient and will stay here again.
Stayed 3 nights in Dec 2023

8/10 Good

May May

Liked: Cleanliness, staff & service, amenities
At lobby provide green tea, toothbrush, bathball all accessories
Stayed 1 night in Apr 2024

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities
Almost every hotel has some bad-mannered hotel staff.So we can decide whether to use it again, but everyone in this hotel is a good-mannered hotelier, and we can stay there in a good mood
Stayed 1 night in Jun 2024

6/10 Okay

???

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
観光の拠点に便利な立地。そしてスタッフの方も優しく良かったです。 ただ、少し古いからなのか、トイレの水の流れは悪くて、1回軽くでは流れない。 飲み物の自販機も全部の階にないのと、製氷機は一カ所のみなので、ちょっと不便。
Stayed 1 night in Jun 2025

4/10 Poor

YASUCHIKA

Disliked: Cleanliness, amenities, property conditions & facilities
お風呂の洗面器置台が使いにくく設計されている。 大変残念である
Stayed 1 night in Jun 2025

8/10 Good

Hiromi

Liked: Cleanliness, staff & service, amenities
フロントの方々の対応は感じが良くて心地良かったです
Stayed 1 night in Jun 2025

10/10 Excellent

KOZUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地下鉄も近くにあり、交通の便が良かったです！ また、朝のバイキングも種類も多く、満足でした！
Stayed 1 night in Mar 2025

10/10 Excellent

KAZUMA

Liked: Cleanliness, amenities, property conditions & facilities
スタッフの方々の対応がとても良かったです。
Stayed 1 night in May 2025

6/10 Okay

Misae

Stayed 1 night in May 2025

10/10 Excellent

shinzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
突然の予定変更にも気軽に対応して頂き、とても親身に対応して頂きました
Stayed 2 nights in May 2025