We are very happy to know that we were able to meet your expectations, in addition to providing an experience as expected. We strive to always offer the best in service and structure.We hope to welcome you back very soon!Sincerely,Quality Department

Nei, Agradecemos o envio da sua avaliação e nos alegra saber que tenha aproveitado sua estada conosco. Esperamos revê-los muito em breve.

Thank you for your evaluation!We're happy that you enjoy your stay with us. And hope wlecome back you soon!

Dear Thomas,You don't know how happy we are to read your comment! We are very happy that you enjoyed your stay, we will continue to strive to always offer the best to our guests.SincerelyQuality Department

Thank you very much for your evaluation. We read all comments and notify all departments involved.It makes changes happen. We thank you very much for this.We hope that when you return we will allocate an apartment that is not a corner one. We already put this information in your profile.We would like to wish you an excellent week.

Obrigada por sua avaliação, ficamos felizes em saber que tenha gostado de sua estada e esperamos poder recebê-lo muito em breve novamente.Atenciosamente,Departamento de Qualidade

Dear Mr. Luis,As explained elsewhere. In accordance with Marriott's loyalty rules, nights booked on third-party websites are not scored. However, consumption and extras will be scored on your bonvoy.Yours sincerely,Quality department.

Dear,Thank you for sending your review. We are happy to know that you enjoyed your stay with us.We are very sorry about the check-in, the hotel was really busy on the day and this affected our service. We will be more attentive to that.We hope to welcome you again very soon.Yours sincerely,Quality Department

We really appreciate your review and are happy to hear that you enjoyed your stay with us.Your feedback is always very important!We hope to see you again very soon!We are at your entire disposal.Sincerely,Quality Department

Thank you for sending your review and we are happy to know that you enjoyed your stay. We strive to provide the best in care and service.Hope to see you soon!Yours sincerely,Quality Department

Prezado Sr. Ilan,Agradecemos o envio da sua avaliação! Ficamos muito felizes em saber que tenha aproveitado sua estada conosco.Será um grande prazer poder recebê-lo mais vezes.Nos colocamos à inteira disposição caso precise de algo.Atenciosamente,Departamento de Qualidade

We are very sorry that your experience did not meet your expectations. I believe that on the day of the report, the show that was offered at the L'atelier space, went a little over the stipulated time. However, I guarantee that we will be more attentive so that inconveniences like this do not happen again.We hope to welcome you again, so that you can have a different and more profitable experience.

Thanks for share your evaluation.I absolutely understand your disappoint and I apologize for them.I will contact all departments involved.I am sure those are not our stand service and I will make an effort for this not to happen again.Thank you again for share. Best regards.Fábio Quality Supervisor.

Dear Sebastian, Thank you for your feedback. We are sorry that your experience here was not up to your expectations. We hope to have the opportunity to see you again and offer you the truly Sheraton service.

Prezado Sr. Fabio, Muito obrigada por sua avaliação. Esperamos revê-lo em breve!

Dear Eric, Thank you so much for taking the time to share about your stay at Sheraton São Paulo WTC. We are very happy to know that your experience with us was entirely pleasing and we hope to be able to welcome you again as our Guest on many other opportunities. Be sure your compliments will be deliverd to our team Feedback, in light of the lived experiences by guests, is an important tool for us to continuously work on improving our services and assistance. So, we are very happy to receive yours and to know that you enjoyed your stay with us! It is from this recognition that we create service improvements with our guests. Hope to see you soon!

Dear Mr. Joseph, Thank you for your visit to Sheraton São Paulo WTC and for taking the time to share your comment. We are very grateful to know that your stay was a positive experience. We are always looking for improvement in our services and hospitality to promote a unique moment to our guests. We take this very seriously and having your positive comments assure us that we are doing our best. Thank you and we hope to see you soon!

Dear Mrs. Rayane, Thank you for your visit to Sheraton São Paulo WTC and for taking your time to share your comment about your experience. We were very grateful to know that your stay was a positive experience. We are always looking for improvement in our services and hospitality to promote a unique moment to our guests. We take this very seriously and having your positive comments assure us that we are doing our best. Thank you and we hope to see you soon!

Prezada Sra. Regina, Muito obrigada por ter escolhido o Sheraton São Paulo WTC e por sua avaliação. Ficamos imensamente felizes em saber que a experiência a agradou, nossa missão é justamente oferecer uma genuína hospitalidade. Seja sempre muito bem vinda!

Dear guest, Thank you for your visit to Sheraton São Paulo WTC and for taking your time to share your impression. We are very grateful to know that your stay was a positive experience. We are always looking for improvement in our services and hospitality to promote a unique moment to our guests. We take this very seriously and having your positive comments assure us that we are doing our best. The team will be very happy with your comment. Thank you and we hope to see you soon!

Bom dia, Sr. Daniel. Tudo bem? Primeiramente, gostaríamos de dizer que ficamos agradecidos por sua estada aqui no Sheraton São Paulo WTC Hotel, foi um grande prazer recebê-lo! Nós recebemos suas considerações e ficamos felizes em saber que o senhor teve uma experiência positiva conosco. Uma das nossas promessas de serviço é trabalhar em equipe para proporcionar aos nossos hóspedes um local acolhedor e confortável. Esperamos revê-lo em breve. tenha um excelente dia!

Dear guest, Thank you for choosing the Sheraton São Paulo WTC Hotel. Know that our main mission is to offer complete and genuine hospitality. So, we are pleased to receive your positive feedback and know that you enjoyed a good time. We hope to welcome you again. Graciously, Quality Coordinator

Prezado Sr. Gostaríamos de lhe agradecer por nos avaliar diante das experiências vivenciadas nesta sua recente estada ao Sheraton São Paulo WTC Hotel. Ficamos realizados por entender que o senhor desfrutou de bons momentos e que pudemos lhe satisfazer perante nossos serviços e atendimentos. Esta é nossa missão principal. Esperamos poder recepcioná-lo novamente! Atenciosamente, Julia Mello

Dear, Thank you for visiting Sheraton São Paulo WTC and for taking your time to complete this survey. We were very grateful to know that your stay was a positive experience. We are always looking for improvement in our services and hospitality.Thank you and we hope to see you soon! Maria Carolina Quality Coordinator

Dear, Thank you for completing this survey! We were very happy to receive your feedback and to understand that you enjoyed all the moments with us. We are always improving our services to meet with our guests expectations and to promote a genuine hospitality. We hope to see you soon! Sincerely, Maria Carolina - Quality Department

Prezado Hóspede, Ficamos agradecidos por escolher o Sheraton São Paulo WTC Hotel e por nos avaliar. Para nós é muito importante entendermos as expectativas e satisfações perante nossa hospitalidade. Ficamos felizes por saber que você aproveitou o momento. Esperamos revê-lo mais vezes! Atenciosamente, Maria Carolina Departamento de Qualidade Sheraton São Paulo WTC Hotel

Prezado hóspede, Muito obrigada por escolher o Sheraton São Paulo WTC Hotel e por nos avaliar. Ficamos felizes em satisfazê-lo em sua recente estada, atendendo-lhe nas expectativas! Esperamos revê-lo mais vezes. Atenciosamente, Maria Carolina Departamento de Qualidade

Prezado hóspede, Agradecemos ao tempo disponibilizado para nos avaliar perante suas experiências no Sheraton São Paulo WTC Hotel. Saiba que levamos as opiniões de nossos hóspedes a sério porque esperamos sempre atender as expectativas. Sentimos muito em não lhe satisfazer por completo. Mas esperamos recepcioná-lo outras vezes para oferecer-lhe uma verdadeira hospitalidade. Atenciosamente,

Olá Sra. Eva Gostaríamos de agradecer por ter escolhido o Sheraton São Paulo WTC Hotel para sua hospedagem. Ficamos muito felizes em receber nota máxima em sua estadia. Percebemos que não realizou nenhum comentário, deixe- me informa-la que estamos totalmente à disposição caso queira compartilhar como foi sua estada conosco. Esperamos vê-la em breve! Atenciosamente, Mayara Almeida Departamento de Qualidade

Hi Mrs. Kimberly Very nice hotel in good and safe location Thank you very much for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us. Nothing makes us happier than knowing that you have had a memorable experience with us! Regarding to the location, we are about 30 minutes from downtown Sao Paulo (not in rush hour). Our region very important for business we are happy you enjoyed. You will be more than welcome in your next stay with us!

Olá querido hospede Gostaríamos de agradecer por ter escolhido o Sheraton São Paulo WTC Hotel para sua hospedagem. Todos os comentários são de extrema importância para que possamos manter nosso nível de qualidade. Gostaria de informá-lo de que estamos totalmente disponíveis caso o senhor deseje compartilhar sua experiência conosco! Esperamos vê-lo em breve! Atenciosamente, Mayara Almeida Departamento de Qualidade

Olá Querido hospede Gostaríamos de agradecer por ter escolhido o Sheraton São Paulo WTC Hotel para sua hospedagem. Todos os comentários são de extrema importância para que possamos manter nosso nível de qualidade. Gostaria de informá-lo de que estamos totalmente disponíveis caso o senhor deseje compartilhar sua experiência conosco! Esperamos vê-lo em breve! Atenciosamente, Mayara Almeida Departamento de Qualidade

Dear Guest, Thank you so much for sharing your experience with us. It is gratifying to know that we have a good evaluation of your experience and that you have been satisfied with our services and complex. We will be happy to welcome you again! See you later! Regards, Mayara Almeida quality department

Dear Mr. Diego Thank you so much for evaluating and informing us of your experience of your last stay with us. We're sorry for not meeting your expectations in some ways. Regarding the structure of the rooms, let us inform you that we already have plans for reforms and modernization of the areas that have not yet been through this process, to better serve our guests. Concerning reservations it would only be with website that you did it. We hope to have the opportunity to receive it again to reverse these impressions. Best Regards,   Mayara Almeida quality department

Dear Mr. Guillermo I would like to thank you for choosing the Sheraton São Paulo WTC Hotel as your lodging location. We were happy to hear that the bed was to your liking. Let me inform you that we are with a project of reform and modernization of our apartments to better satisfy our guests. Best Regards, Mayara Almeida Quality department

Hello dear guest, Thank you very much for evaluating and informing us of your experience during your last stay with us. We are very sorry for not meeting your expectations. We hope to have the opportunity to receive them again, to reverse the impression caused! Please let us know so that we can take care of your reservation Best Regards, Mayara Almeida quality department

Mr. Tom I would like to introduce myself as responsible for the property quality department and thank you for choosing the Sheraton São Paulo WTC Hotel for your lodging. On behalf of all of the Sheraton contributors I regret we have not met their expectations. We will review with our Housekeeper what happened, and take it as a precautionary measure, lest it happen again. We hope to review it soon. Best Regards, Mayara Almeida Quality Department

Hello dear guest. Thank you for choosing our hotel as your lodging location. We are very happy to know that we have been able to meet your expectations and that you can enjoy our facilities near the hotel. We hope to see you again Best Regards, Mayara Almeida Quality department

Hello dear guest. Thank you for choosing our hotel as your lodging location. We are very happy to know that we have been able to meet your expectations and that you can enjoy our facilities near the hotel. We hope to see you again Best Regards, Mayara Almeida Quality department

Hello dear host, Thank you very much for evaluating us, we were very happy that we were able to meet your expectations in your lodging with us. We hope to see you soon. Best Regards, Mayara Almeida Quality department

Dear Guest, We appreciate you taking the time to evaluate and share your comments about your last stay with us, as it is only through constructive feedback that we can monitor our services. Please accept our sincere apologies for not attending your expectations. let me inform you that we have a project to renovate and modernize our apartments and common areas. Also, we were very pleased to know that we han an pleasant stay. We hope to have the opportunity to have you again. Sincerely, Mayara Almeida Quality Department

Dear Mr. Cesar Thank you for choosing our hotel as your place in Sao Paulo and for sharing your opinion with us and other travelers. We were very pleased to know that the location and the breakfast contributed to enjoy your stay. We hope to have you again as our guest on your next visit to Sao Paulo. Best regards Luciana Bacchi Quality Manager Sheraton São Paulo WTC Hotel

Dear Guest, Thank you for staying at the Sheraton São Paulo WTC and for your comments. We are glad to know our location served well to your purposes. Have a great week! Quality Department