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"Pros: modern hotel which opened relatively recently so everything looks new; lovely spa/ gym and sauna area. We went twice and were the only people there - maybe because it was still low season; great balcony space; big walk in shower; overall, a nice boutique feel to the hotel. But the reason why I’ve given it only three stars is because the attitude of most of the staff we encountered was so awful! Cons: poor cleaning service. We only stayed three nights but twice we had to ask for someone to clean our room - this was early afternoon after we had our breakfast and went out! The water in the gym had run out. Several times we asked for the container to be refilled, even going to reception, and gave up after an hour. It was finally done after we left. No towels or disinfectant spray in the gym either. Anytime we asked for something to be done (that should have been done btw), we were met with stony faces and an irritated expression. NOT what you expect or indeed, pay for, at a “five-star” hotel. Location-wise - it’s about a 45 minute walk to the heart of Funchal old town and a 15 min taxi ride. There’s a great shopping mall (Forum) three mins walk away with a big supermarket and brands like Zara, H&M etc"

"Fabulous hotel excellent breakfast, staff first class in every department, quality venue and location Avista restaurant wonderful experience.would definitely return "

"Check in was smooth, room was spacious and clean. Hotel nicely located near boardwalk. Nice view from balcony. Supper buffet was Latin themed and very, very good, as was the breakfast buffet. Underground parking € was convenient. I would definitely stay again. "

"I recommend this resort. Great location"

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"This is not a 5 star hotel. I would rate it 4"

"Amazing buffet breakfast lovely relaxing indoor pool"

"Beautiful place, highly recommend!"

"Great stay. lovely property, nice breakfast buffet, live music every night, and an excellent pool/hot tub."