Room, 2 Double Beds | View from room

Reviews of Union Square Plaza Hotel

2 out of 5
Union Square Plaza Hotel
432 Geary St, San Francisco, CA

Reviews

7.0

Good

Rating 10 - Excellent. 217 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 270 out of 1001 reviews" "
Rating 4 - Poor. 127 out of 1001 reviews" "
Rating 2 - Terrible. 85 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

jamaliah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Property is in great location. No fan in my room. few doors down to an affordable housing.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 20 Mar 2024
Hi jamaliah,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the great location of our property. Your comfort and satisfaction are important to us, and we regret any inconvenience caused by the absence of a fan in your room. Please know that we value your input, and we will take your suggestion into consideration as we continue to enhance our facilities. We understand the importance of a comfortable environment for our guests and will strive to improve in this aspect. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Best Regards,Union Square Plaza HotelCustomer Care Team

2/10 Terrible

Vussie

Bad service
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 28 Feb 2024
Hi Vussie,I'm sorry to hear that you experienced poor service during your stay. Providing excellent service is a top priority for us, and we apologize for any shortcomings you encountered. Your feedback is important, and we'll address this issue with our team to ensure that future guests receive the level of service they deserve. If there are any specific details you'd like to share or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Care Team on 21 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location just 3 minute walk to Union square but had construction all night but still able to sleep. The fan was broken and it was hot in the room we hesitated to leave the window open because of the construction noise but had to because it so got with the windows closed, but everything else was good
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 7 Nov 2023
Hi Janet,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel's location convenient, despite the construction noise, and that you were still able to sleep. We apologize for the broken fan and the temperature issue in your room; your feedback is valuable, and we'll work on addressing these matters to ensure a more comfortable stay for our guests in the future. We appreciate your positive comments and hope to have the opportunity to provide you with an even better stay on your next visit.Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Kenneth, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on Geary Street, one block away from Union Square and the Powell Street cable car. The Union Square Plaza Hotel is directly opposite 2 of San Francisco's historic live theatres, the Geary Theatre & and adjacent Curran Theatre. Although this part of downtown, known as the Tenderloin is not swanky, it does contain many exclusive shops on Union Square and its surrounding streets and also on Market Street. The big problem in 2023 is the homeless and drug addiction to be found in the area, but coming from a big city like London, England, it didn't faze me at all and I just tended to ignore my immediate surroundings when I exited the hotel. The hotel is over 100-years old, and is not luxurious, but it is homely and the staff are very friendly and helpful. I had a front room facing the street on the 7th floor and was not disturbed by the occasional noise on the street below (again I am used to it in London). The room was a nice size and clean. I enjoyed my 9 nights stay and would recommend the Union Square Plaza Hotel for its location and reasonable price for a city center hotel. It will certainly be my place to stay on future visits to San Francisco.
Stayed 8 nights in Oct 2023
Response from Customer Care Team on 6 Nov 2023
Dear Guest,Thank you for sharing your detailed and insightful feedback regarding your stay at the Union Square Plaza Hotel. We're delighted to hear that you found the hotel's location near Union Square, the cable car, and the theaters convenient for your visit. We appreciate your understanding of the challenges in the area and your ability to adapt. It's wonderful that you found the hotel to be homely with friendly and helpful staff. Your recommendation and your intention to return on future visits to San Francisco are greatly appreciated, and we look forward to hosting you again.Best Regards,Union Square Plaza HotelCustomer Care Team

8/10 Good

Daniel

Stayed 1 night in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 3 Oct 2023
Hi David,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 30 Sept 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Jeremy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
It’s what you expect from hotels in this area. i understand i get what i paid for, but my only gripe is room wasn’t high dusted very well. handful of people like me get bad allergies or asthma triggers in dusty rooms. other than dust, room is ok standard and good location to get around.
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 7 Sept 2023
Hi Jeremy,Thank you for your feedback. We appreciate your understanding of the value you receive for the price paid. However, we apologize for the oversight in room cleanliness, particularly regarding dust. We take your comments seriously and will work to ensure that rooms are thoroughly cleaned and maintained in the future to provide a more comfortable environment for guests with allergies or asthma. We're glad to hear that you found the location convenient for getting around. If you have any other concerns or suggestions, please feel free to share them. Your input is valuable, and we hope to provide an even better experience on your next visit. Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Karel

Stayed 1 night in Jul 2023
Response from Customer Care Team on 15 Aug 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good but security lax
Stayed 2 nights in Jul 2023
Response from Customer Care Team on 19 Jul 2023
Dear Andrew, thank you for your feedback, and we're glad to hear that overall, you had a good experience during your stay. We take the safety and security of our guests seriously, and we apologize if you felt that our security measures were not up to par. Please rest assured that we will review our security protocols to ensure a safer environment for our guests. Your feedback is invaluable to us, and we appreciate you bringing this concern to our attention. We want to make improvements based on guest feedback, and we'll take your comments into consideration as we assess and enhance our security procedures. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. Your satisfaction is important to us, and we value your feedback. Thank you for choosing our hotel, and we look forward to welcoming you back for another great stay in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

8/10 Good

David L

Liked: Cleanliness, staff & service, property conditions & facilities
There was no air conditioning so I opened the window and a loud machine became louder. However, there was a fan in the room. The room and hotel was convenient and relatively inexpensive for me. I recommend it for those reasons.
Stayed 3 nights in Jun 2023
Response from Customer Care Team on 23 Jun 2023
Hi David,Thank you for sharing your feedback about your recent stay with us. We appreciate your recommendation and are glad to hear that you found our hotel and room convenient and relatively inexpensive. However, we apologize for any inconvenience caused by the lack of air conditioning and the noise from the machine outside. We understand the importance of a comfortable and peaceful environment for our guests and will take your feedback into consideration as we strive to improve our facilities. Thank you once again for your review, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

8/10 Good

William

Liked: Cleanliness, staff & service
The property is not fancy, but if you just want a place to sleep it's fine and clean. It is right in the neighborhood where many tour companies begin their tours so is convenient in this manner. The only downside to the area is the very expensive cost of restaurants.
Stayed 4 nights in Jun 2023
Response from Customer Care Team on 20 Jun 2023
Hi William,Thank you for your review! We're glad to hear that you found our property to be a clean and suitable place to sleep. The convenient location, particularly for tour departures, is a definite advantage. We understand that the cost of restaurants in the area may be expensive, and we apologize for any inconvenience this may have caused. We appreciate your feedback and hope to have the opportunity to welcome you back for another comfortable stay in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

2/10 Terrible

Jennifer

Stayed 1 night in Jun 2023
Response from Customer Care Team on 4 Jul 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

John

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stinky building with older furniture and loud noise around property, Gun shots heard at 3:00 am
Stayed 1 night in Jun 2023
Response from Customer Care Team on 8 Jun 2023
Hi John,We sincerely apologize for the negative experience you had during your stay. It is disappointing to hear about the cleanliness issues and the condition of the property. We take these concerns seriously and will address them with our team to ensure improvements are made. Additionally, the noise disturbances and safety concerns you mentioned are alarming, and we will take immediate steps to address them for the safety and comfort of our guests. We appreciate your feedback, as it helps us identify areas for improvement. If there is anything else you would like to share or if there is anything we can do to rectify the situation, please let us know. We hope to host you more successfully in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

VERONIQUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is extremely well situated for the price Friendly welcoming. The parking is closeby..
Stayed 1 night in May 2023
Response from Customer Care Team on 30 May 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you found our hotel to be extremely well situated for the price and that you received a friendly and welcoming experience from our staff. We understand the importance of convenience when it comes to parking, and we are glad to hear that the parking facilities close by met your needs. We appreciate your positive comments and recommendation. It was our pleasure to host you, and we hope to welcome you back for another enjoyable stay in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

2/10 Terrible

ARMANDO

Stayed 4 nights in May 2023
Response from Customer Care Team on 13 Jun 2023
Hi ARMANDO,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to hear from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Anna Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Customer Care Team on 11 May 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Anna Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Customer Care Team on 9 May 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Dominic

Liked: Staff & service
Disliked: Cleanliness
Wasnt satisfied with the size of the room, I saw the reviews that said they were small but i didnt think itd be that small. When i read there was a height limit for parking i had assumed they had their own parking garage but that wasnt the case, the closest parking garage is a block down and was $45 per night which the staff was kind enough to mention, other than that its street parking. I ended up checking out the same night I checked in.
Stayed 1 night in Apr 2023
Response from Customer Care Team on 8 May 2023
Hi Dominic,Thank you for sharing your experience with us. We're sorry to hear that the size of the room did not meet your expectations. As for the parking situation, we understand that it can be frustrating to find parking in the city. We apologize for any inconvenience this may have caused. We will see what can be done about making this aspect of the stay better and more convenient for our guests with parking needs. We appreciate your feedback and hope to have the opportunity to provide a better experience for you in the future!Best Regards,Union Square Plaza HotelCustomer Care Team

6/10 Okay

Lorraine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok. Centrally located.
Centrally located. Urban gritty surroundings. Although the overall vibe is a bit worn & threadbare- room was clean. I’ve stayed in small rooms but the bathroom was the tiniest ever. My tall husband couldn’t really sit in the toilet comfortably.
Stayed 1 night in Apr 2023
Response from Customer Care Team on 26 Apr 2023
Hi Lorraine,Thank you for sharing your experience at our hotel. We appreciate your feedback regarding our central location and the cleanliness of your room. We're sorry to hear that the overall vibe was not up to your expectations and that the bathroom size was not suitable for your husband. We take all comments seriously, and we apologize for any discomfort caused by the size of the bathroom. We will certainly take this into consideration as we look for ways to improve our guests' experiences. We're glad that you chose to stay with us and we hope to have the opportunity to welcome you back in the future.Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't let the bad reviews discourage you, if you're looking for a place near everything and are willing to have the occasional people screaming outside or car honking then this place is perfect for the price. I'm a heavy sleeper so the noise didn't bother me and I stayed for 3 nights and I had the street side room. Now it does get a little cold since the only thing to heat up the room is the radiator that only turns on at night but I prefer it chilly so it was perfect for me.
Stayed 3 nights in Apr 2023
Response from Customer Care Team on 25 Apr 2023
Hi P,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're pleased to hear that you enjoyed your stay with us and that our location was convenient for you. We appreciate your understanding regarding the occasional noise from outside. We understand that it can be a challenge in some areas, and we're glad that it didn't bother you too much. We're also glad to hear that the room temperature was to your liking. We strive to provide a comfortable and pleasant stay for all our guests, and we're pleased to hear that we were able to meet your expectations in this regard. Thank you for your kind words and your recommendation to other travelers. We look forward to welcoming you back to our hotel in the future.Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Narisa

Liked: Cleanliness, staff & service
Location
Stayed 9 nights in Apr 2023
Response from Customer Care Team on 21 Apr 2023
Hi Narisa,Thank you for your wonderful ratings and positive comments regarding our location. We're glad that you found it all apt for your stay. We hope to get another chance to host you!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Conzy

Business traveller
Liked: Staff & service, property conditions & facilities
It was close to my worksite.
Stayed 3 nights in Mar 2023
Response from Customer Care Team on 18 Apr 2023
Hi Conzy,Thank you for your wonderful ratings and positive comments regarding our location. We're glad that you found it all apt for your stay. We hope to get another chance to host you!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Suzanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, comfortable, great value!
Easy check in and nice rooms. The staff were super friendly and helpful. Treated us like we were human unlike at so many lower cost hotels. Very nice right next to amazing shopping at Union square. The kids got scooters and had a blast while adults shopped.
Stayed 1 night in Jan 2023
Response from Customer Care Team on 17 Apr 2023
Hi Suzanna,Thank you for sharing your experience with us! We are glad to hear that you enjoyed your stay and that our staff provided you with excellent service. We take pride in treating our guests with respect and kindness. It's also great to know that our location was convenient for your family and that you were able to enjoy the nearby shopping and activities. We appreciate your feedback and hope to have the pleasure of welcoming you back soon!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Samhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Customer Care Team on 1 May 2023
Hi Samhar,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Facundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay there
Stayed 1 night in Mar 2023
Response from Customer Care Team on 6 Apr 2023
Hi Facundo,Thank you for being a loyal guest and choosing to stay with us! We appreciate your continued business and look forward to welcoming you back for many more stays in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for your loyalty!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice service
Stayed 1 night in Mar 2023
Response from Customer Care Team on 28 Mar 2023
Hi Raul,Thank you for your glowing review. We believe in providing top-notch hospitality that makes our guests visit us again and again. We're quite happy to hear that we have been successful in making it a wonderful stay for you here. Please return soon!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Mar 2023
Response from Customer Care Team on 28 Mar 2023
Hi Brian,Thank you for sharing your wonderful experience regarding the recent stay. We hope that you will continue to choose us!Best Regards,Union Square Plaza HotelCustomer Care Team

8/10 Good

Christopher

Liked: Staff & service
All staff were amazing, nothing to do with property just alot of homeless amd people dedicating in the street outside not a fan of San Fran but hotel was ok, again staff was awesome
Stayed 2 nights in Mar 2023
Response from Customer Care Team on 28 Mar 2023
Hi Christopher,Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed our hotel's convenient location and found our staff to be friendly and helpful, especially Hansel at the front desk. We're also pleased to hear that you found your room to be comfortable and clean and that our housekeeping team provided attentive service. We appreciate your feedback regarding the coffeemaker, and we apologize for any inconvenience caused. We hope to install this service in the future. Thank you for choosing our hotel, and we hope to welcome you back again for another enjoyable stay.Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Customer Care Team on 4 Apr 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Brandon

Liked: Staff & service, property conditions & facilities
Pleasurable time
Stayed 2 nights in Mar 2023
Response from Customer Care Team on 13 Mar 2023
Hi Brandon,It is truly our goal to provide our guests with a thoroughly enjoyable experience. Your positive review reflects this and we hope that you will continue to choose us!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff was nice!
Stayed 1 night in Mar 2023
Response from Customer Care Team on 13 Mar 2023
Hi Timothy,Thank you for your positive feedback. We are truly very happy to hear that you appreciated the rooms and staff service. We hope that you will continue to choose our property for your future travels!Best Regards,Union Square Plaza HotelCustomer Care Team

2/10 Terrible

Otniel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had bed bugs, trash at the entrance, and is very outdated. My 2 queen was like a small studio apartment.
Stayed 3 nights in Feb 2023
Response from Sal on 1 Mar 2023
We are waiting for the inspection report to see if there is any activity or if its false

8/10 Good

Alice

Liked: Staff & service, amenities, property conditions & facilities
Old fashion building, like it very much, clean, quite, no noise, staffer's very friendly, I will plan to return to same hotel!
Stayed 4 nights in Feb 2023
Response from Customer Care Team on 1 Mar 2023
Hi Alice,Thank you for taking the time to leave us such a thorough review. It is very encouraging to hear about your enjoyment of our accommodations. Thank you for appreciating our overall service and facilities. We look forward to seeing you again in the soonest time!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Feb 2023
Response from Customer Care Team on 28 Feb 2023
Hi Greg,Thank you for sharing your positive feedback regarding the recent stay. It is so good to hear that your in-room experience was ideal. We hope to host you once more!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Customer Care Team on 22 Feb 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Eddy

Liked: Staff & service, amenities, property conditions & facilities
Good location, clean and comfy rooms, descent price i will be back for sure
Stayed 3 nights in Feb 2023
Response from Customer Care Team on 22 Feb 2023
Hi Eddy,Thanks for appreciating our location, clean and comfortable rooms, and overall value in your wholesome review. It will be our pleasure to host you again!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location n service
Stayed 3 nights in Jan 2023
Response from Customer Care Team on 1 Feb 2023
Hi Jeffrey,Thank you for your review of the recent stay. We hope that you liked the location and service. Please let us know if there's anything else we can do to elevate the guest experience further. Our team will be happy to implement those improvements. We hope to see you again!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to transportations, diners and entertainment
Stayed 2 nights in Jan 2023

2/10 Terrible

Rodolfo

Stayed 1 night in Jan 2023
Response from Customer Care Team on 7 Mar 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Yung Tzu, valleyview

Travelled with partner
Disliked: Amenities, property conditions & facilities
Location is somewhat convenient but the room has a disgusting smell and the bed was not comfortable
Response from Sal on 21 Jan 2023
How can the room have a disgusting smell when you stayed 3 nights and did not say anything to the front desk. If there was a smell and the bed was not comfortable why would you stay 3 nights ? we have zero tolerance in guest like you who leave bad reviews when you stay 3 nights makes you look bad.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice attractive room for the price. Great location.
Stayed 1 night in Jan 2023
Response from Customer Care Team on 16 Jan 2023
Hi Paul,Thank you for your wonderful ratings and positive comments regarding our location and overall value. We're glad that you found it all apt for your stay. We hope to get another chance to host you!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly courteous staff. Great price great location. Charming room. Would definitely recommend.
Response from Customer Care Team on 6 Jan 2023
Hi Rebecca,We are happy to receive a beautiful review from your end. Thank you for speaking so positively about our location, value, rooms, and service. With a lot of hope in our hearts, we'd love to show you around again!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was was affordable and was a nice room in the heart of the city.
Response from Customer Care Team on 6 Jan 2023
Hi James,Thank you for your heartwarming review! We're glad that you appreciated the overall value and loved the rooms. Do choose us again on your next visit to SF!Best Regards,Union Square Plaza HotelCustomer Care Team

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I got it for the location and for a place to spend the night in SF for NYE. It's an old building that's pretty run down. Room was small, but the bed was comfortable. Checkout is early at 11AM, but they gave me an extra half hour to 11:30AM. They also gave me a room on the top 7th floor like I requested. Had a great breakfast the next day at a diner around the corner.

4/10 Poor

Celeste

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very pleasant and helpful. However, our window would not shut completely, the dial on the radiator was broken off, there were bugs crawling out of the drains, the elevator doesn't seem like it's been serviced in a few years, and the TV was broken. The proximity to Union Square is convenient but I would not stay here again.
Stayed 6 nights in Dec 2022
Response from Sal on 13 Dec 2022
You stayed 6 nights without notifying us of any issues if everything was broken as you say then why would you stay 6 nights and still complain afterward? We went into the room and found no issues you just did not know how to operate the tv and the radiator which all work we had the drain inspected by pest control that found no bugs or any activity. We have a zero policy in place for guests who stay and then leave false reviews.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Gréât place and hostel. Hansel he juste amazing!! We have a luck to fall with him!! Thank you very much Hansel for all what you did for us!! Hope to se you soon. Agathe and Alice
Stayed 1 night in Nov 2022
Response from Customer Care Team on 1 Dec 2022
Hi Alice,We're delighted to hear that you had a perfect stay! Thank you for your kind words about Hansel who is an incredible asset to our property and we're lucky to have him as a part of our team. We look forward to welcoming you again soon!Best Regards,Union Square Plaza HotelCustomer Care Team

10/10 Excellent

Enrico

Travelled with partner
Excellent
Stayed 3 nights in Nov 2022
Response from Customer Care Team on 1 Dec 2022
Hi Enrico,Thank you so much for the gracious and concise review. It was a pleasure having you as a guest and we hope to have you the next time you're back in town! Take care!Best Regards,Union Square Plaza HotelCustomer Care Team