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Reviews of Inn At Union Square

3.5 out of 5
Inn At Union Square
440 Post St, San Francisco, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 781 out of 1002 reviews" "
Rating 8 - Good. 150 out of 1002 reviews" "
Rating 6 - Okay. 37 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was prompt & accommodating to all requests. Always very friendly & appreciate the 24 hour receptionist at the door. My suggestions or improvement: - Provide Breakfast trays, compostable utensils, better food variety. Breads, oranges and Dannon yogurt are limited choices (maybe trade some oatmeal pkts for less variety of breads). - Dump the plastic soaps and shampoos. Provide soap, shampoo and conditioner bars wrapped in paper packaging.
Stayed 3 nights in May 2024
Response from Inn At Union Square on 22 May 2024
Thank you for being our guest and sharing your feedback! We’ll be happy to address your comments with our management team, and look forward to your next visit!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no fridge or microwave so be aware of that, however, the place was super quiet, remodel and very clean. This place its in downtown, so no parking but there is a garage near by with a discount for hotel guests. If you're looking for a budget hotel this is a great option. I would stay there again.
Stayed 4 nights in May 2024
Response from Inn At Union Square on 19 May 2024
Thank you for much for taking the time to leave a review and your kind words! We love making guests feel special and so happy the team was able to deliver. We look forward to welcoming you again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so pleasant and helpful. It was our first time in San Francisco and the front desk people were so kind and always gave us a pleasant send off and warm welcome. The room was clean and SO quiet. I would not know u were in a major city. We would happily stay here again.
Stayed 6 nights in May 2024
Response from Inn At Union Square on 22 May 2024
Dear John, Thank you for being our guest and sharing your experience with us. We are glad to know how much you enjoyed your stay and how well taken care of you were by our staff. It is our hope to have the chance of seeing you again soon!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, the rooms were clean and staff was nice. The breakfast was very light with plain bagels, yogurt, and small pastries. BUT the $20 per day fee is on top of the cost we paid for booking, so transparency would have been nice
Stayed 4 nights in May 2024
Response from Inn At Union Square on 17 May 2024
Dear Rebecca, Thank you for sharing your comments! The amenity fee is disclosed upon making the reservation, we encourage you to review your confirmation email so that you can confirm that you were only charged for room and taxes upon making the booking.

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly helpful.
Stayed 2 nights in May 2024
Response from King George Front desk on 13 May 2024
Thank you for your feedback and thank you for staying with us

10/10 Excellent

sandra, CALGARY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property. Quaint yet modern amenities. Very well kept. We don't have one complaint. We will be back! Thank you Inn at Union Square!
Stayed 3 nights in May 2024
Response from King George Front Desk on 13 May 2024
Thank you for your feedback and thank you for staying with us

10/10 Excellent

Valeri

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent will come again.
Stayed 3 nights in May 2024
Response from Inn At Union Square on 9 May 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the little Inn At Union Square during your next visit to the Bay!

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice!
Stayed 4 nights in Apr 2024
Response from Inn At Union Square on 9 May 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the little Inn At Union Square during your next visit to the Bay!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very best boutique hotel vibe. Great location if you want to be in a nice area of Union Square
Stayed 1 night in May 2024
Response from IAUS on 7 May 2024
Thank you for your comments! Looking forward to your next visit!

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wa great
Stayed 1 night in May 2024
Response from IAUS on 7 May 2024
Thank you for your comments! Looking forward to your next visit!

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating, friendly and helpful
Stayed 7 nights in Apr 2024
Response from IAUS Team on 5 May 2024
Dear Nick, We're thrilled you enjoyed your time here. We look forward to hosting you in the future again! Take care

6/10 Okay

Suhail

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very nice located in a good area. My only objection was the breakfast charge of 20 $ / day which was mandatory. The breakfast was below average. There were no healthy options and no where to sit down and have breakfast. The few options ( mostly unhealthy) were served on a small cabinet top. There were no eggs or warm dishes. For an “obligatory” charge this was a rip off Other than that it is a good place to stay
Stayed 4 nights in Apr 2024
Response from IAUS on 3 May 2024
Dear Suhail,Thank you for being our guest and for your feedback! Although we would love to offer a full American breakfast, we don't have a kitchen o site, that is the reason why we offer continental breakfast, which consists of coffee, tea, juice, pastries, fruit and yogurt (not hot dishes). We appreciate your feedback and we'll make sure to address your concerns with our operations team.

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Inn At Union Square on 3 May 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the Inn At Union Square during your next visit to the Bay!

10/10 Excellent

Jorge, Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very comfortable and have an excellent location
Stayed 1 night in Apr 2024
Response from IAUS Team on 30 Apr 2024
Dear Jorge,Thank you for your positive review! We're glad your stay was comfortable! Being in the heart of Union Square is an amazing perk.Take care!

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Inn at Union Square was quiet and clean. I loved the breakfast. I felt it was served too late in the morning. If you have an early morning tour you could not get a packaged breakfast for the road. They did not have a dining facility in hotel. It was located close to transportation a safe area
Stayed 7 nights in Apr 2024
Response from IAUS Team. on 1 May 2024
Hi Sharon, Thank you so much for sharing with us, we keep improving so this meant a lot for us!

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The service and employees were great. There were stairs going in and out of bathroom in our room. The bathroom was very narrow so as you turned around from sink you had to remember to step down or you would fall. The breakfast was standard continental fare but the breakfast area was TINY. Great location— near the cable cars, BART and Union Square.
Stayed 1 night in Apr 2024
Response from IAUS Team. on 27 Apr 2024
Hi Nicole, Thank you so much for your stay and for your feedback. We keep working to give our guests the best experience ever and your words mean a lot for us!

6/10 Okay

Hiroko

Liked: Cleanliness
This hotel’s location is very nice
Stayed 1 night in Apr 2024
Response from IAUS Team. on 24 Apr 2024
Dear Guest,Thank you for your feedback. We very happy to hear that you like our hotel's location. We look forward to welcoming you back soon.

10/10 Excellent

Catherine

Travelled with family
Liked: Property conditions & facilities
Older hotels have do much character.
Stayed 2 nights in Apr 2024
Response from IAUS Team. on 23 Apr 2024
Dear Guest,Thank you so much for staying with us and for your feedback. We look forward to welcome you back soon.

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the heart of Downtown.
Stayed 1 night in Mar 2024
Response from Inn At Union Square on 23 Apr 2024
Thank you for staying with us! It was a pleasure having you at the Inn At Union Square, we look forward to your next visit

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inn at Union Square offered us a fantastic first visit to San Francisco! Everything we needed was close by, the staff were amazing, the daily continental breakfast was more than enough to provide us with the energy required to walk those amazing hills. Highly recommended!
Stayed 9 nights in Apr 2024
Response from IAUS Team. on 1 May 2024
Hello James!Thank you so much for so kind feedback, you make our day. We hope you come to visit us and enjoy our beautiful city!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Friendly staff and clean!
Stayed 3 nights in Apr 2024
Response from Inn At Union Square on 21 Apr 2024
Thank you for being our guest Melissa, it was a real pleasure having you with us, and we look forward to your next visit!

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location. Close to Cable car and Hop On. The neighborhood was sketchy just a couple blocks over but fine where we were. The hotel was king and narrow, beautifully decorated. Breakfast was limited and front staff not very friendly. I would stay here again though.
Stayed 3 nights in Apr 2024
Response from Inn At Union Square on 21 Apr 2024
Dear Pamela, Thank you for taking the time to review us following your recent stay at the Inn At Union Square. We appreciate your positive comments about our location, and we certainly apologize for any kinks in the experience, we would love o hear your feedback as this helps us get better. Please keep in touch with us, and I would love for you to revisit us anytime soon so we can truly win you over!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Union inn at the square is an excellent boutique hotel in the heart of San Francisco. Its location makes it accessible to everything. The staff are friendly and helpful and the hotel is super quiet. The beds are very comfortable. The spreckle suite had a comfy living area. The continental breakfast is a little spartan but adequate. The towels were replaced daily and were plentiful. For its price this hotel met and d exceeded our expectation. The hotel is close to the tenderloin district so caution is recommended at night.
Stayed 10 nights in Apr 2024
Response from Inn At Union Square on 21 Apr 2024
Dear Heather, We appreciate your compliments regarding our comfortable accommodations, friendly team and attention to detail. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. Your feedback in certain areas of improvement will be shared with the team, and we look forward to hosting you again in the future!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Inn At Union Square on 21 Apr 2024
Thank you for the 5 /5 stars! We appreciate you choosing our little boutique hotel, and hope to see you again in future visits to our city!

10/10 Excellent

Bryan A Montanez

Stayed 2 nights in Apr 2024
Response from Inn At Union Square on 9 May 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the little Inn At Union Square during your next visit to the Bay!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As per check off
Stayed 1 night in Apr 2024
Response from IAUS Team. on 23 Apr 2024
Dear Guest,Thank you so much for your feedback.We look forward to welcome you back soon.

2/10 Terrible

Yin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Prepared to get nickled and dimed at this horrendous hotel that is just blocks from the notorious mass lootings at Union Square and the Tenderloin. On top of the total nightly cost you pre-paid, you'll also have to pay $20. Of course, they don't make you pay this upfront so they seem cheaper than your other options, and once you're there, it's not like you're going to move hotels for $20. Literally 5 minutes after I booked, I called to request a refund and they refuse. Let's be honest-- this is a pure money grab, combined with a lazy receptionist. It's not like I blocked another customer from booking that room in the 5 min I held it. If you're going to force me to use your poor service, you think I'm going to be a happy customer?
Stayed 1 night in Apr 2024
Response from Stephanie, Front Office Manager on 17 Apr 2024
Yin Li, Thank you for sharing your comments, however, it is important to be transparent. All fees are disclosed on Expedia, and although rates with different cancellation policies are offered, you chose to book a non refundable reservation, accepting the cancelation policies upon confirming and paying for the stay. I see that you did use your reservation, and I do hope you had enjoyed your stay with us. I can assure you, our team works very hard to make our guests feel welcomed, but we have no control over the policies accepted by the guest through the 3rd party. On behalf of the team, I wish you safe travels and a great week ahead.

10/10 Excellent

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms, location, staff, and area!
Stayed 4 nights in Apr 2024
Response from Inn at Union Square Hotel Team on 17 Apr 2024
Thank you, Federico, for your feedback! We're delighted to hear that you enjoyed our rooms, location, staff, and the surrounding area. We strive to provide a positive experience for all our guests, and we're glad we met your expectations. Looking forward to welcoming you back soon!

10/10 Excellent

Dr. Avigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from IAUS Team on 16 Apr 2024
Dear Guest,Thank you for your feedbackHave a great day!

10/10 Excellent

Ruben, Bell gardens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to multiple transports. Also near Union Square!! It’s an amazing location
Response from IAUS Team on 15 Apr 2024
Dear Ruben,Thank you for your recent visit! Glad you like being in the heart of Union Square, it is indeed a great location! We hope to see you in the near future. Thank you again for taking the time to write this review!

8/10 Good

Alessia Graciela Manay

Liked: Cleanliness, staff & service, property conditions & facilities
I really like that the area what’s close to a lot of places! It was pretty easy to travel around the city. I didn’t like the breakfast, I wish there were more options!
Stayed 2 nights in Apr 2024
Response from Inn at Union Square Hotel Team on 17 Apr 2024
Thank you for your review! We're pleased to hear that you enjoyed the convenient location of our Inn at Union Square, making it easy for you to explore the city. We appreciate your feedback regarding the breakfast options and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back for another stay.CC,

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from IAUS Team on 16 Apr 2024
Dear Audrey,Thank you for the 5 star review! We hope to see you again so we can continue our hospitality. Safe travels!

8/10 Good

Cleotis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old but well maintained, and clean. I like the upgrades the bathroom was very nice.
Stayed 3 nights in Apr 2024
Response from Inn at Union Square Hotel Team on 17 Apr 2024
Thank you for your review, Cleotis! We're glad you enjoyed your stay and liked our upgrades, especially the bathroom. Looking forward to welcoming you back soon!CC.

6/10 Okay

Valerie

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The first night the safe would not open with my wallet inside. It ended up that the safe was broken, and It took maintenance around 20 to 30 minutes to get the safe open. Then the safe started beeping constantly as soon as the maintenance man left he came back and fixed it. I was unable to get ready for bed until after 10:30 PM as a result of the safe. Also, my room was super cold and it was necessary to bring in a space heater because the floor board heating was inadequate.
Stayed 2 nights in Apr 2024
Response from Inn at Union Square Hotel Team on 17 Apr 2024
We're truly sorry for the inconvenience you experienced during your stay. Your comfort is our priority, and we regret that the safe issue and room temperature impacted your evening. Please accept our sincerest apologies. We will address these concerns promptly to ensure they don't recur. If there's anything else we can do to make it right, please let us know. We appreciate your understanding and hope to have the opportunity to provide you with a much improved experience in the future.

10/10 Excellent

Blake, Lawrenceburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet place to stay
Stayed 6 nights in Apr 2024
Response from Inn at Union Square Hotel Team on 13 Apr 2024
We're delighted to hear that you enjoyed your stay with us and found our hotel to be clean and quiet. Providing a comfortable and peaceful environment for our guests is our top priority. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Loredan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Inn at Union Square Hotel Team on 13 Apr 2024
Thank you for your positive feedback, Loredan!

10/10 Excellent

Iryna, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very cute, clean. Good stuff and area. I wish the pillows and the mattress would be more new and comfortable.
Stayed 4 nights in Apr 2024
Response from IAUS Team. on 11 Apr 2024
Thank you so much for your feedback, we really appreciate it. Blessings!

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Simple, friendly, and reasonably priced.
Stayed 1 night in Apr 2024
Response from IAUS Team. on 11 Apr 2024
Thank you so much for your kind feedback Kenneth, We really appreciate it. Have a nice day!

10/10 Excellent

McLane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was great! Very clean, comfortable! The room was very cool. The staff were friendly helpful and always smiling! The Building is very old and you can tell. But they have remodeled and renovated it with still keeping the charm and originality of the building. The area is right in downtown so it is very convenient for shopping and Chinatown and exploring the downtown area. The great part about the hotel is after a day exploring the excitement and bustle of the city. Being back at our room was like a quite tranquil oasis to recharge and relax! The one thing you should expect is parking in San Francisco is not easy or cheap! Fortunately the hotel has a deal with progressive parking around the corner that helps soften this blow. We were so impressed and enjoyed every minute at The Inn at Union square! We will stay here again next time we visit the Bay Area!
Stayed 3 nights in Apr 2024
Response from IAUS Team. on 12 Apr 2024
Thank you so much for a such wonderful feedback. you made our day we really appreciate it. We hope see you soon!

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inn at Union Square is always quite. There was some road work in front while there this time. I still was not bothered by it as the hotel had upgraded my stay this time. I travel to San Francisco three times a year for work. Worst thing about this area which hotel has not control over is that many shops are closed or closing due to the area a little ways away from where the hotel is. I would love to see SF clean up the city. Businesses and residents are losing out. As far as safety I have never felt unsafe.
Stayed 2 nights in Apr 2024
Response from Inn at Union Square Hotel Team on 9 Apr 2024
Hello Sharon, Thank you for your review of your recent stay at Inn at Union Square. We're glad to hear that despite the road work nearby, you enjoyed a quiet stay, especially with the complimentary upgrade. We appreciate your understanding of the challenges faced by local businesses and share your hope for improvements in the area. We look forward to welcoming you back on your next trip to San Francisco.Best regards,CC.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay in a clean , quiet and well lit room. Thanks for accommodating my needs . The staff at the reception was always kind. My only recommendation is that a client should be told about the $20 when they book or have that amount as part of the price instead on learning about the changes after finalizing the booking.
Stayed 5 nights in Apr 2024
Response from Inn at Union Square Hotel Team on 9 Apr 2024
Thank you for your recent review, Evelyn. We're pleased to hear that you enjoyed your stay and found our rooms clean, quiet, and well-lit. We appreciate your feedback regarding the 20 USD amenity fee. Please note that this fee is disclosed by Expedia.ca before booking and in the confirmation email.We value your input and will review our booking process for transparency.We hope to welcome you back soon.CC.

10/10 Excellent

Monica Machado

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite nice and the rooms are in good shape. The location is good and close to public transit. The staff is super nice
Stayed 2 nights in Apr 2024
Response from IAUS Team on 8 Apr 2024
Dear Monica,Thank you for your kind review! We're glad you had a pleasant stay. We hope to see you again in the future

6/10 Okay

Julie

Stayed 4 nights in Apr 2024
Response from IAUS Team. on 27 Apr 2024
Hi Julie, Thank you so much for take time to share your experience with us.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from IAUS Team. on 27 Apr 2024
Hello David, Thank you so much for your 5 bubbles!See you next time!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating. Room clean and spacious.
Stayed 1 night in Mar 2024
Response from IAUS on 5 Apr 2024
Thank you for much for taking the time to leave a review and your kind words! We love making guests feel special and so happy the team was able to deliver. We look forward to welcoming you again!

10/10 Excellent

Abigail, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from IAUS Team on 5 Apr 2024
Thank you so much for your 5 bubbles Dear Abigail. We hope see you soon again!

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel with a very chic experience! In a great location! Staff was very helpful and friendly Will definitely be staying here again!
Stayed 3 nights in Mar 2024
Response from IAUS on 3 Apr 2024
Thank you so much for the review and for choosing the Inn At Union Square Hotel. We are thrilled to hear about your great experience while staying with us. We cannot wait to welcome you back for your return visit.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Inn at Union Square Hotel Team on 3 Apr 2024
Thank you, Yvonne. For taking the time to rate us. We love to see you had a pleasant stay with us. We look forward to welcoming you back soon. CC.

8/10 Good

Bonnita, Parrearra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly and helpful reception. Quaint historic building with internal refurb and modern fittings. Comfortable bed. Very noisy heater (?) thing in our room that we fortunately didn’t need to use. Light breakfast included. Good location for BART and cable car.
Stayed 1 night in Mar 2024
Response from Inn at Union Square Hotel Team on 3 Apr 2024
Hello Bonnita, Thank you for your review! We're glad you enjoyed our friendly reception, comfortable bed, and convenient location. We apologize for any noise from the heater and will address this issue promptly. We hope to welcome you back soon!CC.

10/10 Excellent

avner

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the staff was perfect room was perfect place were perfect breakfast was perfect אישמל טםו
Stayed 2 nights in Mar 2024
Response from Inn at Union Square Hotel Team on 3 Apr 2024
Hello Avner,Thank you for your valuable feedback.We are thrilled that you have a great stayed. We take great pride in our work, and our sincerest hope is that every of our guests live an unforgettable experience. Your feedback has demonstrated that it does, and we appreciate you letting us know.We’d love to hear from you again!