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Reviews of Hotel Nikko San Francisco

4.5 out of 5
Hotel Nikko San Francisco
222 Mason St, San Francisco, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1352 out of 1822 reviews" "
Rating 8 - Good. 296 out of 1822 reviews" "
Rating 6 - Okay. 102 out of 1822 reviews" "
Rating 4 - Poor. 41 out of 1822 reviews" "
Rating 2 - Terrible. 31 out of 1822 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

chris g

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 3 nights in May 2024

10/10 Excellent

Mike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk super welcoming. Loved the interactions with all staff. The additional fees are annoying.
Stayed 2 nights in May 2024

10/10 Excellent

MERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stuff
Stayed 1 night in May 2024
Response from Lesley Dill on 22 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Stephanie

Travelled with partner
Clean, beautiful, nice room, polite staff
Stayed 1 night in May 2024
Response from philippe on 22 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay
Stayed 2 nights in May 2024
Response from philippe on 21 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our long weekend stay in SF was perfect thanks to the excellent service and attention to detail of this hotel!
Stayed 3 nights in May 2024
Response from philippe on 21 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 Good

Harley, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to get away
Stayed 2 nights in May 2024
Response from philippe on 21 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area had a lot of homeless people on the street. Didn’t feel safe.
Stayed 2 nights in May 2024
Response from philippe on 20 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel with top notch staff
Stayed 1 night in May 2024
Response from philippe on 20 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Manpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from philippe on 20 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Rodney, Carmichael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Great service Clean and safe property Clean rooms
Stayed 1 night in May 2024
Response from philippe on 20 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from philippe on 21 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near restaurants and attractions.
Stayed 4 nights in May 2024
Response from philippe on 20 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in May 2024
Response from philippe on 20 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Johnny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. It's central, accessible, and walkable to many San Francisco iconic sights.
Stayed 3 nights in May 2024
Response from philippe on 17 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return
Stayed 1 night in Apr 2024
Response from philippe on 17 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this Hotel. Everything was very nice and clean!! Amazing service!! I’m bringing my wife with me next time!!
Stayed 1 night in May 2024
Response from philippe on 15 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Ralph

Travelled with family
Liked: Property conditions & facilities
Excellent place
Stayed 1 night in May 2024
Response from philippe on 13 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from philippe on 13 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Arya

Stayed 1 night in May 2024
Response from Lesley Dill on 8 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Edgelbert

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from philippe on 7 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from philippe on 6 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

JIM, Naperville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and a very clean
Stayed 2 nights in May 2024
Response from philippe on 6 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous hotel from the moment we checked in Ricky was Lovely and gave me 2 free Birthday drinks, Danny the Food and Beverage Manager in the Anzu restaurant was so lovely it was really lovely talking to him such a nice guy ,He wanted to give me a free dessert for my Birthday but we were so full after eating dinner ,The room was amazing and totally spotless and the View was Amazing,When we were checking out Michael assisted us ,What an amazing Person he was so lovely to talk to and went totally over and above for us he was just an amazing guy ❤️, Everyone was fantastic really and made our trip so much more enjoyable and memorable.We would totally recommend this hotel without a doubt and we will definitely be coming back Thanks Hotel Nikko you definitely are a 5 ⭐️⭐️⭐️⭐️⭐️ Hotel
Stayed 4 nights in Apr 2024
Response from philippe on 2 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Yuri

Stayed 1 night in Apr 2024
Response from philippe on 21 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

kiomars

Liked: Property conditions & facilities
Nice area
Stayed 3 nights in Apr 2024
Response from philippe on 1 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

seana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very professional and friendly staff
Stayed 3 nights in Apr 2024
Response from philippe on 30 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Vicente

Stayed 1 night in Apr 2024
Response from philippe on 20 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

ROSEANNA

Stayed 2 nights in Feb 2024
Response from philippe on 20 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Charam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Close to Union Square, shopping, all the mass transit. Clean, nice amenities, great staff. Would definitely stay here again.
Stayed 5 nights in Apr 2024
Response from philippe on 29 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place I will stay when I go to SF. Beautiful hotel right on the edge of Union Square. Walkable to all the core sights and plenty of restaurants and shops around. Japanese-inspired decor (so many cherry blossoms!) lends a calming vibe. The entire hotel is pet-friendly and there are cute doggie touches all over the place. A perfect balance of fun, calming and luxurious! I traveled with a partner on this trip but have stayed here before as a solo female traveler and the hotel's keycard elevator and single watched entrance made me feel quite safe.
Stayed 2 nights in Apr 2024
Response from Lesley Dill on 4 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Kamyar

Stayed 2 nights in Apr 2024
Response from philippe on 20 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Leland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful....
Stayed 2 nights in Apr 2024
Response from philippe on 29 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Vicki

Stayed 1 night in Apr 2024
Response from philippe on 15 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Jeannie

Stayed 1 night in Mar 2024
Response from philippe on 26 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 Good

arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort fee should be included in price
Stayed 7 nights in Apr 2024
Response from philippe on 26 Apr 2024
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

8/10 Good

Juan, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely courteous. The hotel is very nice albeit just past its prime but it is one of the best options in downtown SF. Would definitively visit again.
Stayed 4 nights in Mar 2024
Response from philippe on 24 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Shin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Everything are clean and comfortable. I remembered Japan quality.
Stayed 2 nights in Apr 2024
Response from philippe on 24 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from philippe on 26 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from philippe on 13 May 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It isn't that there is a particular problem with this property but it does feel like there has been some cost saving going on. For instance, the resort charge is supposed to include two bottles of water a day. What that really means is two bottles at the start and you can fill them up from a fountain. Also the main door has been closed off rather than providing full time security - meaning entry has to be through the valet parking door only.
Stayed 7 nights in Apr 2024
Response from philippe on 24 Apr 2024
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Mykenz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The added amenities I love. I can tell they really thought about the traveler. Would definitely stay again!
Stayed 3 nights in Apr 2024
Response from philippe on 23 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Bryan, Buckeye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Apr 2024
Response from philippe on 22 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience staying here. I had never been to the area so I frequently asked the staff at the front desk for help. They gave great restaurant recommendations, helped me understand the public transportation and gave tips on how to get around. They also helped speed up our checkout process because we left at 3:30am. The area isn’t the safest but I felt safe in the hotel. I was also traveling with my 8yo son so I was a little more worried with him there. It’s also not the most convenient location if you’re looking to stay near fisherman’s wharf, but the public transportation is very easy to use and it’s just a quick bus/cable car away. We stayed here because it has an indoor pool. All in all, it was a great experience!
Stayed 3 nights in Apr 2024
Response from philippe on 22 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Kevin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Just 2 blocks away were homeless people. The area around the hotel is great in downtown San Francisco. Lots of great restaurants. The hotel is terrific with a great swimming pool and healthcare facility.
Stayed 3 nights in Apr 2024
Response from philippe on 22 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 Good

martha

Liked: Staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2024
Response from philippe on 22 Apr 2024
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything just perfect
Stayed 1 night in Apr 2024
Response from philippe on 19 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 3 nights in Apr 2024
Response from philippe on 19 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from philippe on 18 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excellent

Jason

Stayed 1 night in Apr 2024
Response from philippe on 23 Apr 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team