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Reviews of Hotel Abri - Union Square

3.5 out of 5
Hotel Abri - Union Square
127 Ellis Street, San Francisco, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 1006 reviews" "
Rating 8 - Good. 311 out of 1006 reviews" "
Rating 6 - Okay. 121 out of 1006 reviews" "
Rating 4 - Poor. 51 out of 1006 reviews" "
Rating 2 - Terrible. 29 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jeshua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and staff service were exceptional! We thoroughly enjoyed our stay. Although the room and bathroom were somewhat compact, with the shower being especially snug, the hotel's central location was excellent. However, the neighborhood felt a bit sketchy at night. Despite this, I would still recommend this hotel overall.
Stayed 4 nights in May 2024

10/10 Excellent

Alain Di

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. 2 min. walking distance from Powell station where you can take a BART train, a cable car, a streetcar, the subway or a bus. The hotel and the room were clean. The staff was nice, friendly and helpful. Very positive experience for us.
Stayed 5 nights in May 2024
Response from Alex on 24 May 2024
Thank you so much for giving us the opportunity to be part of your experience in San Francisco

10/10 Excellent

doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Amber, Prince Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Bed was a little uncomfortable but other than that it was good.
Stayed 3 nights in May 2024
Response from Alex on 24 May 2024
Thanks for your stay and feedback

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
lobby front desk staffs are great at problem solving, friendly and accommodating. Recommend this hotel for the service and location. Although room looks different than photos, it’s pretty outdated, and smells old. But it was a short trip for me, so I didn’t mind the outdated room too much as customer service were excellent and area feels safe!
Stayed 3 nights in May 2024
Response from Alex on 24 May 2024
Thank you for feedback. Hope you give us an opportunity again in the future when you come back to the Bay Area.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel near shopping and centrally located.
Stayed 3 nights in May 2024
Response from Alex on 24 May 2024
Thank you very much for staying with us,

8/10 Good

Duane, Markham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe and kudos to Steven and Lars who were very kind and friendly folks. Lars was such a sign of comfort and safety having him there.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ka Leong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very noisy at night because of the homeless situation. The windows are single pane so they don’t shield any of the outside noise.
Stayed 5 nights in Apr 2024
Response from Alex on 4 May 2024
Thank you for your feedback which we have duly noted

4/10 Poor

Noah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We would not recommend this hotel. On the website it clearly showed night tables beside the bed for the category of room we booked. When we arrived there were no bedside night tables. We had a cpap, so we required one. The staff were kind and brought up a filthy folding chair for us to use. Overall, the hotel is in a state of disrepair and desperately needs to be gutted and remodeled. I stayed here 14 years ago and it was quite at the time, but there have been no renovations or updates in this period of time. The mouldings attached to the bottom of the floor aren’t even attached to the walls anymore. The paint is peeling from the walls and ceiling. Very, very poor craftsmanship. The carpets and curtains felt so dirty and old. Honestly, we did not feel like this was a pleasant or relaxing stay and would not recommend this hotel. The bathroom was nice. Very nice, in fact. And the poor state of the hotel isn’t the staffs fault. They were all nice during our stay. I would recommend staying in the Fisherman’s Wharf area. This area is getting rough and run down. There are much nicer hotels to consider in the city.
Stayed 4 nights in Apr 2024

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front counter were amazing, super friendly and greeted us every time we walked by.
Stayed 3 nights in Apr 2024
Response from Alex on 1 May 2024
Thank you so much for letting us share your experience while in San Francisco

8/10 Good

Mebrat

Stayed 3 nights in Apr 2024

10/10 Excellent

Jual

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very clean hotel and room. Love the welcome bag.
Stayed 3 nights in Apr 2024
Response from Alex on 30 Apr 2024
Thank you for allowing us to be part of your experience during your visit to San Francisco. We hope to see you again.

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk to stores
Stayed 1 night in Apr 2024

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff is very friendly and helpful
Stayed 4 nights in Apr 2024
Response from Alex on 28 Apr 2024
Thank you very much for the feedback. Hope to see you again when you come to San Francisco.

2/10 Terrible

Nathan

Stayed 1 night in Feb 2024

8/10 Good

Susan

Liked: Staff & service, property conditions & facilities
Staff was amazing! Great location with great amenities but doors had to be locked at all times due to other activities in the neighbourhood
Stayed 5 nights in Apr 2024
Response from Alex on 20 Apr 2024
We value our guest and staff's security. Hope to see again when you come back

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room was excellent. Also, the Staff was clear on what area to avoid in the Tenderloin neighborhood where the Hotel is located. Overall, the Hotel was a good value.
Stayed 4 nights in Apr 2024
Response from Alex on 13 Apr 2024
Thank you for staying with us. Hope you enjoyed your stay.

8/10 Good

Oyunomin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pros: baggage hold, quick service. Check in at 3pm and at noon was very convenient. Cons: The room was small and the sink had clogged.
Stayed 2 nights in Apr 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, was walking distance to trolly ride, and a great Irish Pub. Room was compact, especially bathroom.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bottle of wine with the room? Yes please.
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Friendly staff. A nice, warm atmosphere.
Stayed 5 nights in Mar 2024

6/10 Okay

Manabu, Astoria

Liked: Staff & service
Disliked: Cleanliness, amenities
Wasnt that clean…
Stayed 2 nights in Mar 2024

10/10 Excellent

Siuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

6/10 Okay

Raven

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel room was pretty exaggerated in the description, including the fact that there would be robes in the room. Essentially, the room was just a big bed in an extremely small space so when opening a luggage bag it’s practically impossible to move around. It was mostly clean but definitely had previous guests’ hair in more than one place and there was some unknown debris on the pillows. On top of that, the room had a distinct odd smell that actually kept me from sleeping the first night. Perhaps it was from the window air conditioner (which seems inefficient in a location that generally tries to be green). It was nice that they give you a bottle of wine and a couple of snacks. And the front desk was generally friendly until the morning of our checkout when the man was clearly not polite. I wouldn’t stay again but if you’re looking for merely a place to crash that’s close to some shopping and easy to get to restaurants, I’d say give them a try.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kinyata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in convenient and easy, parking hard to find on streets or very expensive in garages.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The area is on the edge of the Tenderloin — so a bit noisy and dicey in the neighborhood. Would definitely stay here again though.
Stayed 3 nights in Mar 2024

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service!
Stayed 4 nights in Mar 2024

2/10 Terrible

kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities
Not accommodating, staff was rude and not helpful, parking on top of old smelly hotel and small rooms is an insane price.
Stayed 2 nights in Mar 2024

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
small little hotel, super comfortable, clean, great beds, excellent reception! staff is really friendly, area seems to be used to have way much more stores around, and due the homeless people lots have been gone, still options around, and perfectly located for - any- kind of transportation there!!! , street where is located is super clean, and safe, will be back there for sure! thank you!!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service
Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Janeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in !! Walkable area and great places to eat
Stayed 1 night in Feb 2024

2/10 Terrible

Livia

.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marie And

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel definitely coming back to stay here again
Stayed 3 nights in Feb 2024

10/10 Excellent

Dana

Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024

6/10 Okay

dominic

Liked: Staff & service, property conditions & facilities
Friendly and helpful staff, I wish the hotel would partner with someone for gym access. Rooms are small but clean and older
Stayed 3 nights in Jan 2024

8/10 Good

Eileen, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was very close to Macy's and other Union Square shopping. Several restaurants in the area as well. The costs for non-street parking was $45-65 per night. Staff was very helpful. Stairs seemed very steep. Hotel appears to be a renovation of an older hotel. While it has been updated, the rooms and bathrooms are small.
Stayed 1 night in Jan 2024

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Yang

Stayed 4 nights in Jan 2024

6/10 Okay

Michael, Pullman

Business traveller
Stayed 4 nights in Jan 2024

6/10 Okay

Maria Del Carmen

Disliked: Cleanliness, amenities, property conditions & facilities
Very convenient located
Stayed 4 nights in Dec 2023

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property around the area is not clean. I like that they gave us complimentary bag when we checked in. The manager on duty changed my room when I requested so I can be closer to my relatives that are also checked in. The hotel is small and outdated but I like that they try to keep it clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hotel Abri. The lobby is warm and inviting and the staff was friendly and helpful. Our corner room was spacious and the huge walk-in shower was a delight. The bed was incredibly comfortable, the perfect blend of pillow soft on top and firm underneath. Conveniently located one block from the Powell Station and the Cable Car turn around on Powell, getting about via public transit is super easy. Union Square, with its abundance of shopping and dining options is a quick two block walk away. We highly recommend the Hotel Abri and will be staying there again.
Stayed 3 nights in Dec 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Pitur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Nov 2023

2/10 Terrible

clementina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe. The ceilings are cracking , all the rooms smell like cigarettes. I came with a pregnant friend and she was nauseous and felt bad because of how unsanitary this hotel was and the hotel management didn’t want to do a refund neither did Expedia. I spoke to Expedia they didn’t even offer me a discount to stay somewhere else. We had to pay out of pocket to stay at a different hotel. This was to say the least a horrible experience.
Stayed 1 night in Nov 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I had trouble locating property with my gps, not the Hotels fault but still very frustrating as navigating all the one way streets was maddening. Parking charge on the high end. Actual price higher than advertised as there was an additional $40 charge that I was told was a resort tax. This hotel is not a resort.
Stayed 1 night in Nov 2023