Exterior detail
Check availability

Reviews of Hilton San Francisco Union Square

4 out of 5
Hilton San Francisco Union Square
333 O'Farrell St., San Francisco, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 574 out of 1141 reviews" "
Rating 8 - Good. 280 out of 1141 reviews" "
Rating 6 - Okay. 152 out of 1141 reviews" "
Rating 4 - Poor. 65 out of 1141 reviews" "
Rating 2 - Terrible. 70 out of 1141 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was poop on the sidewalk outside the property. There were only 2 people at the front desk checking in guests. The man that checked us in was so helpful and friendly I didn’t get his name but he was helpful in getting us a room more of our liking as we had initially requested a room above the 35th floor and the one that was reserved for us was the 26th floor which would have been miserable. He checked the system and was able to put us on the 37th floor!!! We stay here often
Stayed 1 night in May 2024

8/10 Good

Susanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very large. Went at the same time as a conference so it was very crowded. Overall, room was nice and clean and staff were helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location for pickup for a Yosemite tour. Great pool and hot tub. Friendly and helpful staff.
Stayed 1 night in May 2024

10/10 Excellent

Beresha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the people
Stayed 3 nights in May 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was perfect for our stay
Stayed 1 night in May 2024

10/10 Excellent

Jesus Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in May 2024

10/10 Excellent

Jian

Travelled with partner
Convinient service, good location
Stayed 8 nights in May 2024

10/10 Excellent

Vannak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service and very helpful, friendly
Stayed 1 night in May 2024

10/10 Excellent

daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Malgorzata

Liked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Siamanto

Travelled with partner
Disliked: Property conditions & facilities
The bathroom is not comfortable, very small, and no room for anything, The vanity not practical, and there weren't any bathroom accessories, I know after the pandemic hotels don't use glass accessories but they use plastic cups, nothing in this hotel
Stayed 2 nights in May 2024

10/10 Excellent

Pejman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience for us
Stayed 1 night in May 2024

10/10 Excellent

Amer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

ernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place
Stayed 1 night in May 2024

10/10 Excellent

Esmeralda

Stayed 1 night in Apr 2024

8/10 Good

SonA

Business traveller
Liked: Cleanliness, amenities
Comfortable rooms, nice looking common areas. Had to wait 30 mnts to check in.
Stayed 1 night in Apr 2024

10/10 Excellent

Tony

Stayed 1 night in Apr 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is exceptional! Staff is great and rooms are chic. No complains there ever. The only improvement would be to install some kind of foot light for night bathroom trips.
Stayed 1 night in Apr 2024

8/10 Good

Whitney

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff were very kind and always at point. As far as the room goes, the bathroom seem to have red stains and also hair in the bathtub.
Stayed 2 nights in Apr 2024

10/10 Excellent

Luis

Stayed 3 nights in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The area around the hotel was very noisy. There are many unhoused individuals. The night we spent there was filled with lots of police activity and ambulances.
Stayed 1 night in Apr 2024

10/10 Excellent

Ioana

Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s situated in a strategic place, downtown san fo and close to so many stores
Stayed 1 night in Apr 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Allen

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated, quiet n comfy, staff were so helpful
Stayed 2 nights in Mar 2024

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff… this is a convention hotel and SF was packed… usually a 200 a night… but now 600…. But I needed a place next to UCSF. At 2/300 range it’s the right price… the staff at every turn was great… which only made me cringe at 600, a little
Stayed 2 nights in Mar 2024

8/10 Good

sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Dec 2023

8/10 Good

kristine

Stayed 1 night in Feb 2024

10/10 Excellent

Kristy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Parking prices
Stayed 1 night in Mar 2024

10/10 Excellent

kristina

Vgood
Stayed 2 nights in Mar 2024

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views from Cityscape were wonderful.
Stayed 2 nights in Mar 2024

6/10 Okay

Luiza

Stayed 2 nights in Mar 2024

10/10 Excellent

kristie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! given S.F in recent news I was suprised on the cleanliness around the area.
Stayed 1 night in Mar 2024

10/10 Excellent

clara v

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent all arround in property , area arround not very safe but as expected in San Fran. Convinient car rental across the street. Insane view from bar at top
Stayed 2 nights in Feb 2024

6/10 Okay

Rose

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

victoria

Travelled with partner
Liked: Property conditions & facilities
The cost of the buffet was an expensive surprise. Paid 100 for two people, and food was not the best. Would recommend lowering prizes or making the prize more visible for guests to see. Stay away from the buffet, do not recommend.
Stayed 2 nights in Mar 2024

2/10 Terrible

JERRY

Travelled with group
Disliked: Cleanliness, staff & service
We (2 couples, 2 rooms) went to go to the much advertised Cityscape lounge. We even called days before to make sure no reservations were required. Upon checking in, we were informed that a private party had reserved Cityscape and we would not be allowed to even visit the floor. The desk personnel were unaware of why the Cityscape is so special. This is a black mark on SF Hilton and Hilton country wide. I will not be back to any of these hotels again. I have been to the Hilton Hawaiian Village, the SF Hilton in the past but never been so disappointed. It wasn't just the Cityscape incident but the rooms had no bar soap, lights that didn't work, no table service at the bar, drinks that put into question the mixes or mixers. The best treatment was from the bell desk and the garage attendants. This is a sad commentary on what are wonderful properties.
Stayed 1 night in Feb 2024

4/10 Poor

Özlem

The neighbourhood is terrible. The staff in the hotel just treats you as cash money they are holding in their hand they think you don’t have a brain and they try to scam you. Be careful if you stay here. Only upgraded rooms are good the windows don’t open though. The pool area is not big and not good. Breakfast is 50$ plus there isn’t much to eat and the staff is rude. If you stay here go to the bar at 46 th floor it’s great. Also in this location after 6 pm there is a big danger in the streets try not to walk take Uber which will cost you around 10-30$ depends on which area you go. They take 100$ deposit and also 25$ charge fee per night and give it back to you to use in the restaurant, bar or the shopping area simply they force you to buy stuff from them since it’s so expensive they know that no one will buy it so that’s why they do this. There is a gift store but if you buy something you can’t use your credit towards it be careful. If you don’t have a car transportation is hard especially at night time because it’s a dangerous neighbourhood please be aware of all of this. In general I liked my stay. 2 days upgraded room 43th floor tower 1 and 200 dollars deposit along with 50 dollars credit fee. ( If you have 50$ breakfast be careful in my stay the milk was spoiled. I had to call over the manager she was nice but I had to argue with the staff because they didn’t want to call her such a horrible experience.
Stayed 2 nights in Feb 2024

6/10 Okay

Nicholas

Travelled with group
Disliked: Cleanliness, amenities
The room we stayed in had a nice view of the city and overall was nice, just could’ve been cleaned better. Dust and dirt was caked up along the windowsill like it hadn’t been wiped in years. Headboards on the beds look like they haven’t been changed in years and can see yellow grease stains. Bathroom mirror had water spots. The hotel overall seems a bit outdated for what it is and the prices. Staff/customer service was okay, the lady who checked us in was very nice. Although, the staff that worked at the cityscape lounge were rude. Location is ok, close to chinatown, lots of food options and bars. Some parts are full of homeless camps and a bit dirty.
Stayed 1 night in Feb 2024

6/10 Okay

jaiver

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Xua

Stayed 1 night in Feb 2024

10/10 Excellent

Itzia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is to pricy and it was just ok
Stayed 1 night in Feb 2024

8/10 Good

William, Spokane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this hotel for specific conditions and it met our criteria very well.
Stayed 4 nights in Feb 2024

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Convenient location. Close to BART. I felt safe. Go to Cityscape on the 46th floor. Incredible views and good assortment of drinks and appetizers.
Stayed 2 nights in Feb 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
30 min to check in due to only one person being available at the front desk, but not the end of the world. Clean room, gym was fantastic.
Stayed 2 nights in Feb 2024

8/10 Good

Ivette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hotel amenities and the easy access to the restaurants. I would recommend upgrading the bathrooms.
Stayed 2 nights in Feb 2024