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Very friendly and polite staff beautiful lobby
The room was small and the closet almost non existent
The bathroom was a walk in shower type and the water would flood the floor as the divider that was in place to hold the shower water in was only covering half of the shower area
For the same amount of money one could get a much bigger room ( Marriott across the street) with better amenities too
Staff was polite, professional, and friendly. Rooms were beautiful and spacious. They look the same as pictured. Location is close to food and shops. I would definitely book this hotel again the next time we are in San Francisco .
Very nice. Close to both Union Square and Chinatown. Beautiful hotel. Staff was friendly and attentive. Restaurant had good options and the food was good.
Monica
Stayed 1 night in May 2024
Response from Diane on 26 May 2024
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future.Diane ElledgeGuest Services Manager
Great place for a stay in downtown. Parking is just an expensive thing
Manish
Stayed 1 night in May 2024
Response from Diane on 26 May 2024
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future.Diane ElledgeGuest Services Manager
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future.Diane ElledgeGuest Services Manager
The hotel was beautiful inside. Staff were very friendly, helpful and willing to do what they could to make our stay pleasant. The rooms are a bit on the small side, but it is to be expected for a historic boutique hotel. The bed was clean and the pillows and linens very comfortable. Would not hesitate to stay here again.
Christopher
Stayed 3 nights in May 2024
Response from Diane on 26 May 2024
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future.Diane ElledgeGuest Services Manager
4/10 Poor
suwicha
Travelled with family
20 May 2024
Disliked: Amenities
Very loud, you can hear everything from the street, elevator, housekeeping talking on the hallway. I couldn’t sleep at all for the two nights we stayed here. The hotel was recently renovated but this is not a 4-star hotel in my opinion.
suwicha
Stayed 2 nights in May 2024
Response from Diane on 26 May 2024
First, thank you for choosing the Beacon Grand for your lodging destination as we know you have many options when visiting San Francisco. I'm truly sorry your experience wasn't what you expected. If you would like to discuss any issues you incountered while staying with us I would be happy to speak with you. Thank you for taking the time to leave your feedback as we will use it to improve our services. If your travels ever bring you back to San Francisco I hope you would give us an opportunity to regain your trust and stay with us again. Diane ElledgeGuest Services Manager
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future.Diane ElledgeGuest Services Manager
Hotel is located at nice place in San Francisco downtown. Staff at hotel are very friendly and helpful. Rooms are small, but with nice mattress and pillows.
Breakfast is not something they are serving good. You can end up with same breakfast for your all time stay (eggs).
BORO
Stayed 6 nights in May 2024
Response from Diane on 26 May 2024
First, thank you for choosing the Beacon Grand for your lodging destination as we know you have many options when visiting San Francisco. I'm truly sorry your experience wasn't what you expected. If you would like to discuss any issues you incountered while staying with us I would be happy to speak with you. Thank you for taking the time to leave your feedback as we will use it to improve our services. If your travels ever bring you back to San Francisco I hope you would give us an opportunity to regain your trust and stay with us again. Diane ElledgeGuest Services Manager
It was a basic hotel. Clean, right on the trolly route and lots of great places to eat around. Room was small, and no view - bar at top had great view but service was lacking and it was overpriced.
Ben
Stayed 3 nights in Mar 2024
Response from Diane on 26 May 2024
First, thank you for choosing the Beacon Grand for your lodging destination as we know you have many options when visiting San Francisco. I'm truly sorry your experience wasn't what you expected. If you would like to discuss any issues you incountered while staying with us I would be happy to speak with you. Thank you for taking the time to leave your feedback as we will use it to improve our services. If your travels ever bring you back to San Francisco I hope you would give us an opportunity to regain your trust and stay with us again. Diane ElledgeGuest Services Manager
10/10 Excellent
Marko
13 May 2024
Great old hotel.
Marko
Stayed 2 nights in May 2024
Response from Diane on 26 May 2024
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future.Diane ElledgeGuest Services Manager
Loved the stay. It was unfortunate our room didn’t have a microwave
Briana
Stayed 2 nights in May 2024
Response from Diane on 13 May 2024
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. Whenever your travels bring you back to San Francisco please contact us and we will make sure you get a room with a view of our beautiful city. Diane ElledgeGuest Services Manager
Good location
Great hotel but very expensive breakfast
Aude
Stayed 1 night in May 2024
Response from Diane on 11 May 2024
First, thank you for choosing the Beacon Grand for your lodging destination as we know you have many options when visiting San Francisco. I'm truly sorry your experience wasn't what you expected. If you would like to discuss any issues you incountered while staying with us I would be happy to speak with you. Thank you for taking the time to leave your feedback as we will use it to improve our services. If your travels ever bring you back to San Francisco I hope you would give us an opportunity to regain your trust and stay with us again. Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination as we know you have many options when visiting San Francisco. I'm truly sorry your experience wasn't what you expected. If you would like to discuss any issues you incountered while staying with us I would be happy to speak with you. Thank you for taking the time to leave your feedback as we will use it to improve our services. If your travels ever bring you back to San Francisco I hope you would give us an opportunity to regain your trust and stay with us again. Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
I absolutely love this place. Everyone is so nice. Doorman, waiter. They pay attention to details .
Rooms are gorgeous. Great for walking and shopping. I thought, for a big hotel like this it is pretty quiet. Food at the restaurant was great with great ambiance. I sure recommend it for sure.
Priska
Stayed 1 night in Apr 2024
Response from Diane on 26 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
Good old fashioned hotel. The stairs as you enter the property was a little intimidating to a senior traveler.
naoko
Stayed 2 nights in Apr 2024
Response from Diane on 26 Apr 2024
First, thank you for choosing The Beacon Grand. We know you have many lodging optioins when visiting the San Francisco Bay Area. I'm disappointed to learn that your stay was not up to your expectations. Please allow me to express my sincerest apologies for the concerns you expressed.Thank you again for your feedback as it is extremely important for us to help us continually improve our service and provide memorable experience to our valued guests.When your travels bring you back to the SF area, and you decide to give us another opportunity, do not hesitate to let us know.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
The room we have only gave one chair. It should have at least one more. There is no where to sit except the bed and so uncomfortable with two people staying in the room
Alvin
Stayed 4 nights in Apr 2024
Response from Diane on 26 Apr 2024
First, thank you for choosing The Beacon Grand. We know you have many lodging optioins when visiting the San Francisco Bay Area. I'm disappointed to learn that your stay was not up to your expectations. Please allow me to express my sincerest apologies for the concerns you expressed.Thank you again for your feedback as it is extremely important for us to help us continually improve our service and provide memorable experience to our valued guests.When your travels bring you back to the SF area, and you decide to give us another opportunity, do not hesitate to let us know.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. hope to see you again in the near future. Diane ElledgeGuest Services Manager
10/10 Excellent
Deborah
Travelled with family
22 Apr 2024
Liked: Amenities
Great location and friendly staff.
Deborah
Stayed 2 nights in Apr 2024
Response from Diane on 22 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
We stayed at the Beacon Grand for a week in April. Great location, with cable car on Powell St running directly outside, and easy access to Union Sq, diners etc. Friendly, helpful staff.
PRESTON
Stayed 7 nights in Apr 2024
Response from Diane on 22 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
I loved how there were options to dine or hang out in the hotel but there were also so many options around the hotel. It was a really great spot to be in in the city.
Kelsey
Stayed 1 night in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
Very modernized style indoors. Overall very clean as well and in a convenient area. About 30 min walking distance from fisherman’s wharf or less than 10 min Uber. Beautiful view from Bar at the upper level and delicious drinks. Customer service over all was amazing.
Reanne
Stayed 2 nights in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
Gorgeous property with friendly and helpful staff.
April
Stayed 2 nights in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
Great stay! The bar on the 21st floor overlooking the city is beautiful its a must when you are here.
Fabiola
Stayed 1 night in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
This is a very nice historic hotel. The rooms are a little cozy, but that is typical of an older hotel. Everything is in great shape and the staff is very welcoming. Recommend!
Kristen
Stayed 1 night in Apr 2024
Response from Diane on 26 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
Highly recommended! Staff was amazing and knowledgeable. The remodel was amazing and almost unrecognizable from the previous owner.
Excited to stay again
Aisha
Stayed 1 night in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
6/10 Okay
Alejandro
Travelled with family
7 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel is awesome, but, my wi dow faced the trolleystreet and the window didnt close all the way. It got pretty noisy at night.
Alejandro
Stayed 3 nights in Apr 2024
Response from Diane on 26 Apr 2024
First, thank you for choosing The Beacon Grand. We know you have many lodging optioins when visiting the San Francisco Bay Area. I'm disappointed to learn that your stay was not up to your expectations. Please allow me to express my sincerest apologies for the concerns you expressed.Thank you again for your feedback as it is extremely important for us to help us continually improve our service and provide memorable experience to our valued guests.When your travels bring you back to the SF area, and you decide to give us another opportunity, do not hesitate to let us know.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
8/10 Good
Janet
Travelled with family, Business traveller
3 Apr 2024
Liked: Cleanliness, staff & service
Nice small boutique hotel. Rooms decorated nicely. Very convenient to shopping and transit. Liked the Starbucks next to the hotel. Super convenient
Janet
Stayed 2 nights in Apr 2024
Response from Diane on 26 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
The Starlite Lounge (21st floor) offers a beautiful view, but the music is loud and a lot of the crowd seems to be partiers--no big deal, but know in advance. And have fun figuring out what the hole in the glass shower door is for--great idea. The staff is excellent and the hotel history is fascinating. Really nice area of the city.
Philo
Stayed 2 nights in Mar 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy you enjoyed the beautiful Starlite Lounge and hope it was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
4/10 Poor
michel
Travelled with partner
31 Mar 2024
Liked: Cleanliness
Maitre D at Starlight is rude, unfriendly and should be replaced.
michel
Stayed 2 nights in Mar 2024
Response from Diane on 26 Apr 2024
First, thank you for choosing The Beacon Grand. We know you have many lodging optioins when visiting the San Francisco Bay Area. I'm disappointed to learn that your stay was not up to your expectations. Please allow me to express my sincerest apologies for the concerns you expressed.Thank you again for your feedback as it is extremely important for us to help us continually improve our service and provide memorable experience to our valued guests.When your travels bring you back to the SF area, and you decide to give us another opportunity, do not hesitate to let us know.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
2/10 Terrible
Melinda
29 Mar 2024
Melinda
Stayed 2 nights in Mar 2024
Response from Diane on 26 Apr 2024
First, thank you for choosing The Beacon Grand. We know you have many lodging optioins when visiting the San Francisco Bay Area. I'm disappointed to learn that your stay was not up to your expectations. Please allow me to express my sincerest apologies for the concerns you expressed.Thank you again for your feedback as it is extremely important for us to help us continually improve our service and provide memorable experience to our valued guests.When your travels bring you back to the SF area, and you decide to give us another opportunity, do not hesitate to let us know.Diane ElledgeGuest Services Manager
10/10 Excellent
Mehdi
28 Mar 2024
Good stay
Mehdi
Stayed 2 nights in Mar 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
We spent one night in SF and the Beacon Grand was exceptional. Wonderful service all around, beautiful suite, Starlite bar was fantastic and great views of the city, and so many great stores and restaurants within walking distance.
Scott
Stayed 1 night in Mar 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy you enjoyed The Starlite Lounge and our fabulous view of our beautiful city and hope it was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager