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"This was the worst stay ever. Nothing worked from the TV, Mini fridge, and phone. We couldn't get room service much less call the front for anything. Elevators weren't working. And someone got stuck every 15 minutes. When you bring up any of the concerns everyone acts so unaware and nonchalant. No help what's so ever. The WiFi also kept going in and out. The rooms had a moldy smell even after requesting to change the sheets. Parking lot had construction men working and security sleeping. "

"Property beautiful but the beach could do with a bit of cleaning up."

"My room had a mildew fishy smell that was very strong that I had to call about "

"Food quality on the buffet was poor"

"If I could give this “whatever this is” a negative-star rating I’d obliged. 1. Terrible Customer Service. Front desk clerk lacks professionalism and courtesy, they forget people are paying for a service and experience not your baggage from home. 2. You pay a hefty some for a wedding at the venue and they can’t accommodate a late check out, I had to get an Airbnb nearby for my wife to get ready for our wedding. 3. We decided to get their Breakfast, they up-charge fried dumpling when you want a get it in place of toast with a omelette absolutely ridiculous. 4. Cleaners come knocking on your door if you go a min over your checkout time. Absolutely mind-boggling. 5. Place is old and run down. Don’t waste your money, you can get some views with better quality and customer service don’t waste you or your family’s time. "

"Staff are always excellent and easy to deal with "

"The location of the hotel was great, given that it was right on the main street, making things easily accessible. The hotel bordered a gully though, which was in a deplorable state. The dining staff were great. We had aurhentic, tasty Jamaican food for breakfast.....even our toddler loved it. The bedroom and bathroom could use a bit more cleaning though and the pool was closed for most of our stay. The staff were polite, buy not very hospitable. Overall, the hotel was modern, provided clean enough, carpet free space that was close to all the amenities in Ocho Rios, including the beach and shopping areas, but needed a little bit more to get to five star quality. "

"Excellent "

"This is my second stay at the resort, given that it was at full Easter capacity it was excellent service. From check in to check out and all in between. Towels, food and bev, room cleanliness-all the staff were very pleasant and helpful. The hotel had plenty of activities to entertain the whole family from kids to adults, we were able to find space by the pools whichever we went to so they were very well prepared for a full house… The food was great, the only thing we found tricky was reservations since I think most people with privilege booked in advance. Nonetheless the buffet was always offering different and tasty food, loved the little themes and accents around the dishes and stations. The Easter desserts were fab for the kids. A great and memorable stay. "