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"Everything was great. The check-in staff was exceptional."

"It was clean."

"Very disappointed stay at HOME 2 Kitchener. Toilet was clogged and no one was available to fix it. There was no lighting and no notice, so we had to walk through a dark alley.Room service was only every other day, and the breakfast was very poor. Worst part was the manger’s response- after everything, he only offered a future room upgrade at Hilton hotel, assuming we’d come back. Wow! Not satisfied at all."

"Heated floor in bathroom was lovely, but there was confusion with my reservation and I did not end up with breakfast included which was sub-optimal. Parking was convenient and easy. "

"Very good children enjoyed the pool"

"Parking on the main level could be right outside your room with multiple entrances around the building made bringing in our stuff so easy. Breakfast was delicious and fresh everyday, staff were friendly and helpful, and most important it was quiet at night! "

"The jettub wasn’t working in the first room we got but the staff was quick to respond & switched us into a different room without any issues. Staff was nice & friendly."

"Check in time at 3pm, shuttle was picking everyone up for the wedding at 330. We tried to check in early and no rooms were available - understandable, so we were told to come back at 3 to check in before we go. We went back at 3:10 after getting ready for the wedding in the bathroom, still no rooms available any time soon… had to check in after the wedding at 130am. We were in the room only to sleep, and bothered that there were no rooms available even after check-in time. They weren’t able to help with any discount or anything so we spent $250 to check in at 130am"

"Great stay. Would stay again"