Rockwood Hotels, Kitchener

"Rundown building. Convenient location for travel being near the highway but surroundings are pretty sketchy."

"Very happy with the room snd breakfast was great!"

"Old style place. It just ok."

"Clean and welcoming"

"Rooms were clean and well maintained."

"The room needed hooks to hang your coats on and the cool clock on the wall didn’t work. Other than that it was great. "

"Staff were kind"

"Friendly staff, clean, modern room, lots of parking(paid), close to amenities, walking distance to University "

"Horrendous experience with this place. I’ve never left a review like this. But we weren’t notified that the pool would be closed during our stay; nothing was posted either. When I explained this less than 24 hours of booking the staff were not accommodating and the manager never made an effort to reach out when I asked to speak to one. They transferred me to another hotel that they selected and wouldn’t let me choose to be with my family when they booked somewhere else. They were rude to the Expedia staff when they attempted to reach out (not answering the phone, taking days to get back). The difference in money from what I paid them to the new hotel they kept. Just really disgusted in this level of customer service… nobody wants to be a Karen but people should be aware of their service they’ll get here. In a world like today it doesn’t hurt to have some common decency and respect either. Last time I’ll stay at a Marriott."