The staff has no customer service, I asked for an itemized receipt when checking out, the person who checked me out said Expedia will send it to you. I do not want to be charged for unnecessary fees. The room was dirty, old furniture that was broken, walls had cracks, the linens were torn, windows had mold, just disgusting. The cleaning room service person kept knocking on our door the next day to rush us to check out. Bad experience