"We have been coming here for many years, and as those years have passed, everything has stayed the same. It's clear that the lowest possible amount of money is reinvested in the property for the benefit of the guests, because it's Banff and people will come, regardless. Well, I won't come again.
Washroom and the floor around the toilet was covered in splatter. Brown rusty water dripping from the washroom lights. The shower head was basically a wiffle ball. Carpet was hard and slick. The mattress felt like a box spring, and each pillow was completely different. Pillows feel like they're stuffed with cotton balls. The hot tub was disgusting. The indoor pool looks like it's a scene from The Shining and was half out-of-service. The outdoor stairs and walkways are very sketchy... those stairs were terrifying while holding a baby.
Some of the staff were friendly and professional, others were vague and checked out. They use Rocky Mountain soap products which was probably the only perk. They have charming gophers or ground squirrels running around, to be fair. That is all."
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