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Reviews of TUROU RETREAT Rarotonga sleeps 12 near MURI BEACH

TUROU RETREAT Rarotonga sleeps 12 near MURI BEACH
Muri Beach, Rarotonga

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 41 reviews" "
Rating 8 - Good. 13 out of 41 reviews" "
Rating 6 - Okay. 0 out of 41 reviews" "
Rating 4 - Poor. 0 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

9.4/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

Reviews

2/10 Terrible

Samantha S.

Disliked: Cleanliness
Beautiful house , shame it’s full of black mold, you have to refil gas bottles and water tank
The house its self is lovely. However the smell of mold is terrible. When we actually went searching for the smell there is black mold on every single mattress in the house. And on the couch too. There was algae in the main water bottle that is for drinking water. If you run out of water you have to pay for a truck to have it refilled, if you run out of gas your expected to pay for it too. We payed over $4k to stay here and sleep on moldy mattresses. This property should be pulled off stayz. Owners did not care just thanked me for my honesty Save your money and stay in a 5star resort
Stayed 14 nights in May 2024
Response from VrboOwner on 24 May 2024
I find this review very harsh as there are clear instructions for our guests in my arrival email, and at the house in our compendium and welcome notice. The instructions state that if there are any issues during their stay that they need to contact our On-Site Property Manager. To notify us till after their 2 week stay was over, then asking for a partial refund is not a fair practice. It is also insulting to say we did not care, I needed time to follow up with our On-site Property Manager to access the problem. The first complaint to me was about 2 of the mattresses and now it is all of them (after their departure) which was not the case. I assure you that if we had been contacted at the first sign of any problem during their stay, any issue would have been rectified immediately, as we pride ourselves on our guests comfort, as our previous reviews show.

10/10 Excellent

Kirsten E.

Liked: Cleanliness
Beautiful home close to everything
Our family (3 generations) enjoyed staying at Turou retreat. The house provided the space we needed and gave us the option to cook our own meals. The location is great. Everything is close by on Rarotonga. We loved going to ice cream and had some amazing meals at local restaurants. Thank you Linda and family for letting us stay in your house!
Stayed 8 nights in Mar 2024
Response from VrboOwner on 5 Apr 2024
Kia Orana Kristen So pleased your family enjoyed staying at Turou Retreat and thank you for your kind review. You were a pleasure to host and would welcome you and your family back anytime. Kia Manuia

10/10 Excellent

Phillip B., Ngatea

Liked: Cleanliness
Good times
We super enjoyed the stay at Turou. I think the online pictures don't do it justice. This place is much bigger and nicer than we expected. Its tidy and nicely laid out. The air conditioned bedrooms make it very comfortable. Thanks Linda and family for letting us stay here. Massive memories.
Stayed 10 nights in Dec 2023
Response from VrboOwner on 8 Jan 2024
So pleased you enjoyed staying at Turou Retreat, and thank you for the lovely review. Also, thank you for your comments on the web photos.... the house was painted inside and outside late 2023, so totally different .. a photo update is on its way! Hope to see you all back again in the near future. Kia Manuia Linda

10/10 Excellent

Michelle F., N

Liked: Cleanliness
Great Accommodation 😊
Turou Retreat is a great place to stay, we loved the personal touches of the books about the family & there journey of buliding Torou ❤ there was everything you needed there for a great holiday, close walking distance to a snolking beach and not far from Muri, we hired a van which was great, it was only a couple of hundred more than paying for transfers for 8 of us. We would definitely stay here again and recommend to all families. Thankyou 😊
Stayed 6 nights in Nov 2023
Response from VrboOwner on 30 Nov 2023
Thank you for your great review. So pleased you had a wonderful time and Turou Retreat looks forward to accommodating you again for your next Raro holiday. Kia Manuia

10/10 Excellent

John K.

Liked: Cleanliness
Kahu whanau stay
Thanks for sharing your wonderful family home with us. We immediately felt a sense of home and family connection which made us that more relaxed. Great facilities and everything we needed to cover our requirements. We will be back.
Stayed 5 nights in Apr 2023

10/10 Excellent

TAMMY D., Auckland

Liked: Cleanliness
Turou Retreat - a vacay_must stay perfect for families of all sizes
Definitely lives up to its name! It’s not only spacious, family friendly (and definitely ideal for large families and groups - just like mine), it has all the amenities needed to be self-sufficient (regardless of not having an oven). It’s in a great location accessible to all the bells and whistles of Rarotonga (and only a few minutes walk away from a beautiful snorkelling beach, Muri market just around the corner, and more) - it’s a home away from home! And, although the fruits weren’t quite ready for picking (because of the time we decided to travel) we can only imagine that this would have been the icing on the cake. Linda makes you feel so welcomed (before you even arrive on the island). The books that this family provide for guests to read - are superb - where you feel even more connected because you understand the journey this family has undergone to build this home. A definite “yes please, let’s stay here again” from our family.
Stayed 14 nights in Nov 2022
Response from VrboOwner on 1 Dec 2022
So pleased you and your family enjoyed your stay at Turou Retreat and a warm thank you for your kind words. We look forward to seeing you back in Rarotonga very soon.

10/10 Excellent

Jax O.

Liked: Cleanliness
Perfect holiday
Fantastic place to stay at. We'll equipped, plenty of room for all the kids and just down the from a great beach. Our host Matthew was great and very knowledgeable. Will definitely be back!
Stayed 8 nights in Sep 2022
Response from VrboOwner on 30 Sept 2022
Thank you for a wonderful review So pleased you and the kids had a fabulous stay and time at Turou Retreat. We look forward to hosting you again in the future.

10/10 Excellent

Kylie P.

Liked: Cleanliness
Will 100% be back!
What a fantastic find! 5 minutes walk to the beach, and a cafe but not much further for more options. Set back off the beach so was a bit cooler and protected from the strong winds we had. Spacious, family friendly and so well equipped with everything we could need to be self sufficient. We loved being able to pick fresh passion fruit from the balcony and guava from the lane. Can’t wait to come back (but maybe with the kids this time as plenty of room).
Stayed 5 nights in Jul 2022
Response from VrboOwner on 6 Aug 2022
Thank you for your wonderful review and yes do come back with the kids, the house loves big families lol…plenty of room for all. Kia Manuia

10/10 Excellent

Rachel R.

Liked: Cleanliness
Fabulous for a family!
Lovely spacious house for our family of two couples and two singles. We stayed a week and loved it. Everything worked well. It was great having the extras of a house like books to read, games to play, blankets to snuggle with on the couch, spaces to dry swimwear, and large tables to feast on. For those who like to cook not having an oven was annoying, however the kitchen is equipped with blender, yogurt maker, and electric frypan etc. Oh and I can’t forget to mention the amazing passionfruit!! Plus the the teens cooking night turned into a hilarious full scale drama as a rogue mouse had made a nest in the outside BBQ. Linda was so helpful with house info, tips on what to do and where to go. We would love to come back to stay next time we visit !!
Stayed 8 nights in Jul 2022
Response from VrboOwner on 15 Jul 2022
Kia Orana Rachel so pleased you all enjoyed your stay at Turou Retreat and looks like Missy (the Cat) hasn’t been doing her job lol… Again thank you for your great review and hope to accommodate you and your family again in the near future. Kia Manuia

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
The villa is on a quiet location but near to a great beach and local shops. The amenities were very good with great kitchen facilities and a lovely lounge and Deck . Property has insect screens and air con and fans. There is a safe and key box which makes everything very easy.
Stayed 8 nights in Jun 2022

10/10 Excellent

Daniel p.

Liked: Cleanliness
Great ,Large House
Clean and tidy in a great area. Good for two family's.
Response from VrboOwner on 25 Mar 2020
Hi Daniel Yes we love having big families come stay. They all enjoy the space inside and out. Hope to see again soon in paradise. Kia manuia

10/10 Excellent

Christine D.

Liked: Cleanliness
Our family holiday
We had a wonderful stay, our family gathered for a wedding. So close to everything, such a amazing family house will book again for 2020 holiday
Stayed 9 nights in Oct 2019
Response from VrboOwner on 25 Mar 2020
I’m so pleased your family enjoyed your time at our home. We try our best to make your stay as comfortable as possible, and look forward to welcoming you back next year.

10/10 Excellent

Rose K.

Liked: Cleanliness
Awesome large family home that exceeded expectation however the drive way desperately needs repair
Home away from home. Beautiful house in a great location. Perfect for a large family or group.

8/10 Good

Lornette G.

Liked: Cleanliness
Near Muri
We had a fabulous time. Lovely roomy house and big deck. Good location.
Stayed 10 nights in Jul 2019
Response from VrboOwner on 25 Mar 2020
So pleased you and the family had a wonderful time in Raro and enjoyed Turou Retreat. Kia Manuia

8/10 Good

Gay C.

Liked: Cleanliness
Turou retreat stay
Overall we loved Turou Retreat . We got off to a rocky start as Linda had us arriving a day later but thanks to our resourceful taxi driver ,he helped us get in at 11 pm by finding the key, things improved. We never had a text that is usually sent prior to your arrival by Book a Bach, butLinda contacted us and apologised as she was away for a couple of days when we arrived. Turou was very well stocked with everything you could think of and is in beautifully designed gardens which are private and very sheltered. Easily accommodated the 7 of us and had an amazing deck which we spent most of our time on. A local lady was available if you needed help,but it was 3 days after we arrived before she contacted us. We would definitely stay at Turou Retreat again. Loved the 2 book history of how Turou Retreat came about.What an amazing lady the owner was and was still gardening there at 89👍
Stayed 7 nights in Jun 2019

10/10 Excellent

Nic M.

Liked: Cleanliness
Fantastic Stay
Fantastic holiday location for a large group, had everything we needed. Linda was a pleasure to deal with and the neighbours at the property were lovely. Thanks for a great stay.
Stayed 6 nights in Jun 2019
Response from VrboOwner on 25 Mar 2020
So pleased you enjoyed staying at Turou Retreat - a home away from home is what we truly want everyone to feel. Look forward to welcoming you all back to soon.

10/10 Excellent

Carolyn C.

Great holiday at Turou Retreat in Raro!
Loved it! Everything we needed and more. Thanks so much for having us stay. We loved the Turou Retreat - thanks to your mother and whanau.
Stayed 8 nights in Apr 2019
Response from VrboOwner on 25 Mar 2020
Mum is so pleased you had a wonderful time and thank you for your kind words. Hope to see you back at Turou Retreat in the future.