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Reviews of Crown Beach Resort & Spa

4.5 out of 5
Crown Beach Resort & Spa
Rarotonga Ring-Road, Arorangi, Sunset Coast Rarotonga, Rarotonga

Reviews

8.6

Excellent

Rating 10 - Excellent. 81 out of 159 reviews" "
Rating 8 - Good. 48 out of 159 reviews" "
Rating 6 - Okay. 21 out of 159 reviews" "
Rating 4 - Poor. 6 out of 159 reviews" "
Rating 2 - Terrible. 3 out of 159 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely staff and excellent facilities. Room was a good size and well kept. Thoroughly recommend.
Stayed 3 nights in May 2024

8/10 Good

Tavini

Stayed 5 nights in Apr 2024

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views , friendly staff, villas spacious, bed mattresses needs a serious update but that was all that I could fault.
Stayed 5 nights in Apr 2024

6/10 Okay

Stacey

Travelled with group
Liked: Cleanliness, staff & service
Staff were great, helpful and friendly.
Stayed 4 nights in Mar 2024

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quiet, clean and tidy. Thanks.
Stayed 5 nights in Mar 2024

4/10 Poor

Gregory

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our room was five star beautiful room clean wonderful ocean view oceanfront...overall condition of the outside of the property is very poor hardscape needs a lot of work landscaping is marginal bar and bar help are very poor condition garbage cans exposed to the path leading to the most expensive villa on property??limited food choices and limited quality of food is poor...property has a potential to be a five-star property and it is not living up to its potential would not recommend it until significant changes are madeday make some changes
Stayed 3 nights in Feb 2024
Response from Crown Beach Management on 21 Feb 2024
Kia Orana Thank you for taking the time to post your report regarding your stay with us at the Crown Beach Resort and Spa. Although we naturally delight in receiving compliments, we also sincerely appreciate our Guests informing us of when our services and / or product falls short of their expectations. As we are always striving to improve our standards, less positive comments provide a valuable tool of reference during our Departmental Meetings and Staff Training Sessions. Your contribution is therefore appreciated. We appreciate your comments made on your villa and will endeavour to have any issues highlighted addressed during our scheduled maintenance period. Thank you again for your report, and we trust the less positive aspect of your stay will not deter you from staying with us again. Kia Manuia

4/10 Poor

Maile, Kapaa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort looks way nicer on the website. The WiFi is not included and when purchased it does not work.
Stayed 6 nights in Dec 2023
Response from Crown Beach Management on 21 Feb 2024
Kia Orana Thank you for taking the time to post your report regarding your stay with us at the Crown Beach Resort and Spa. Although we naturally delight in receiving compliments, we also sincerely appreciate our Guests informing us of when our services and / or product falls short of their expectations. As we are always striving to improve our standards, less positive comments provide a valuable tool of reference during our Departmental Meetings and Staff Training Sessions. Your contribution is therefore appreciated. Thank you again for your report, and we trust the less positive aspect of your stay will not deter you from staying with us again. Kia Manuia

8/10 Good

Zoyah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so lovely and the property was gorgeous!
Stayed 5 nights in Jan 2024
Response from Crown Beach Management on 29 Jan 2024
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Fredda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Crown Beach Management on 29 Jan 2024
Thank you for staying with us and we look forward to welcoming you back soon.

10/10 Excellent

Lord Delfin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at this property. We had the 2x bedroom beachfront villa that had a private pool. It was absolutely amazing having the view of the ocean from the room, verandah and the private pool. Breakfast option was adequate and even on arrival they were generous to provide us complimentary breakfast as we arrived a little earlier than check-in. The restaurant was also great - we had the seafood buffet along with live entertainment. The beach was beautiful but a little rocky and shallow to go snorkelling. You’ll need aqua shoes and go out far from shore to enjoy the snorkelling. Overall, had a great time at this hotel and highly recommend!
Response from Crown Beach Management on 17 Jan 2024
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about the resort and environment. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Denise Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved our stay at the crown beach so laid back and chilled. and all the workers do an amazing job of keep the grounds all clean. woke up everyday on paradise. Thank you crown beach resort
Stayed 8 nights in Nov 2023
Response from Crown Beach Management on 5 Jan 2024
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

8/10 Good

James Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

8/10 Good

Gaylene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance, reception and cleaning staff awesome. Bar staff hit and miss re friendliness, being helpful. Evening's meals awesome. Breakfast average and one lady in kitchen pretty rude in the mornings
Stayed 6 nights in Oct 2023
Response from Crown Beach Management on 20 Oct 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Anson, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time back at the Crown, impressive staff on what is a very nice property. Pool suite gave us full privacy and rooms are generously sized. Staff great and always helpful.
Stayed 7 nights in Oct 2023
Response from Crown Beach Management on 10 Oct 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snorkeling was excellent. The seafood platter was amazing!
Stayed 7 nights in Aug 2023
Response from Crown Beach Management on 21 Sept 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

8/10 Good

Harley Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort with bungalow's right on the beach. The beach is beautiful and the reef area is an amazing experience. The bungalow was big and very pleasant. Wifi in the bungalow's was awful, spotty, slow, and would drop in and out. Think 90's wifi. AC in the bungalow was great, but they don't heat well at night.
Stayed 7 nights in Sep 2023
Response from Crown Beach Management on 21 Sept 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place that was clean & tidy, the staff were very friendly and helpful. The food and cocktails were awesome
Stayed 6 nights in Sep 2023
Response from Crown Beach Management on 21 Sept 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Scott, Asquith

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location. Stunning. I think the food options are limited and standard was only fair (but good value). A lot of guests dined at other outlets.
Stayed 5 nights in Sep 2023
Response from Crown Beach Management on 21 Sept 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Crown Beach Management on 20 Oct 2023
Thank you for your review. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well maintained, they were clearing the property every morning of downed leaves etc. It was always looking good.
Stayed 4 nights in Aug 2023
Response from Crown Beach Resort & Spa Management on 16 Aug 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy to catch the bus right outside of the resort, all the staff were polite & friendly. The reception staff were exceptional with directions & bookings.
Stayed 4 nights in Aug 2023
Response from Crown Beach Resort Management on 10 Aug 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

6/10 Okay

Jayden

Stayed 1 night in Jul 2023

4/10 Poor

Dirk

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Brenda

Stayed 9 nights in Jul 2023
Response from Crown Beach Resort Management on 10 Aug 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Khaled

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort ia really nice. Staff is very friendly. Sunset view is great
Stayed 6 nights in Jun 2023
Response from Crown Beach Resort Management on 5 Jul 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Corrina and Damon

Stayed 8 nights in Jun 2023
Response from Crown Beach Resort Management on 10 Aug 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Tony Steven

Liked: Staff & service
Had a great stay during my visit to Rarotonga, think premises are great, however looking a bit tired, was concerned as a Firefighter in New Zealand that the unit I was in did not having working smoke alarms, this is all understandable with what has gone on in the past 3 years. Thanks for the stay
Stayed 6 nights in May 2023
Response from Reservations Team on 5 Jul 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We appreciate your feedback regarding the smoke alarm and will address this with our Management . Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
No kids, relaxing
Stayed 6 nights in May 2023
Response from Reservations Team on 5 Jul 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Ezaz

Stayed 4 nights in May 2023
Response from Reservations Team on 5 Jul 2023
Thank you for staying with us and looking forward to welcoming you back soon.

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time in Rarotonga and Crown Beach Spa Resort made it extra special, staff are friendly and accommodating, the facilities are AAA and the food is top of the line. The Island night is a must do while you are there. Loved it and will be definitely returning.
Stayed 8 nights in Apr 2023
Response from Crown Beach Resort Management on 5 Jul 2023
Thank you for your review. We are delighted that you enjoyed your stay with us and that the experience was special. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. Thank you again and we look forward to welcoming you back soon.

8/10 Good

TL

Liked: Cleanliness, property conditions & facilities, room comfort
Pool Villa is nice
It was fine for my 3 days & having the pool villa was fabulous. However overall it is quite dated for the price you pay & the service, even though staff are lovely & friendly, it’s not their fault the shortage of staff like everywhere. I would stay again but only if in a pool villa
Stayed 4 nights in Apr 2023
Response from Reservations Team on 5 Jul 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed the relaxed atmosphere of the Resort, Lucky and Ruby were simple the best and the beautiful lady who looked after our housekeeping matters was terrific. A major downside for us was the slow turnaround by the kitchen staff. One hour and 35 minutes for a simple Pizza is not good enough. On another occasion we waited some 45 minutes for 3 identical entrees because that is all be wanted to eat Another couple sitting with us simple gave up and walked out. The Thursday evening dinner and show was the high light of our stay
Stayed 4 nights in Mar 2023

10/10 Excellent

Stella Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing
Stayed 4 nights in Feb 2023
Response from Crown Beach Resort Management on 20 Feb 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. Thank you again and we look forward to welcoming you back soon.Crown Beach Resort Management

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantasic Villas - roomy, clean, air conditioned and comfy beds. The resort is well maintained. Fantastic location - walk straight onto the beach. The restaurant has lovely meals. Breakfast is fabulously fresh each day. Staff are wonderful - so friendly, happy and engaging. You will never feel like a number at the Crown - staff greet you by name. We will definitely be back
Stayed 7 nights in Jan 2023
Response from Crown Beach Resort Management on 10 Feb 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. Thank you again and we look forward to welcoming you back soon.

4/10 Poor

Zhang

Travelled with family
I recently stayed at Crown Beach Resort and was disappointed with my experience. The Expedia website had advertised two bathrooms for my five night stay but when I arrived they can only offer a one bedroom villa. The website mentioned two restaurants, but one of these facilities were closed for renovations without any prior notice. Additionally, the staff had a do-nothing attitude towards the issues I faced during my stay. I had complained about the wrong info of my room at arrival and they promised me to give me an answer to it, but no action was taken to resolve the issue through my email complaint after the trip. Furthermore, the room itself was not up to the standard I expected from a resort. It was outdated and some amenities are out of order eg bin and toilet seat, which added to my disappointment. Overall, I would not recommend Crown Beach Resort to anyone due to their misleading information and their lack of concern for the comfort and satisfaction of their guests."
Response from Crown Beach Management on 21 Sept 2023
Kia Orana Thank you for taking the time to post your report regarding your stay with us at the Crown Beach Resort and Spa. Although we naturally delight in receiving compliments, we also sincerely appreciate our Guests informing us of when our services and / or product falls short of their expectations. As we are always striving to improve our standards, less positive comments provide a valuable tool of reference during our Departmental Meetings and Staff Training Sessions. Your contribution is therefore appreciated. We appreciate your comments made on your villa and will endeavour to have any issues highlighted addressed during our scheduled maintenance period. Thank you again for your report, and we trust the less positive aspect of your stay will not deter you from staying with us again. Kia Manuia

10/10 Excellent

Anson, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Rarotonga. Great resort, quiet, friendly staff and the pool suite was very handy. Restaurant very nice as was the bar.
Response from Crown Beach Management on 21 Sept 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon. Kia Manuia

10/10 Excellent

Andrea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Wonderful, friendly staff in a great location, with an added bonus of whale watching from our deck.
Stayed 6 nights in Sep 2022
Response from Crown Beach Management on 21 Sept 2023
Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon. Kia Manuia

6/10 Okay

Steve

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed
Great room with private pool. A decent amount of the hotel staff don't really care too much about their job. The bar staff in particular. Your big lad on reception with the hair needs some customer service training urgently. We arrived early and expected to just leave our bags at reception & check in later. All we got was "check in is at 2pm". We had to ask if it was possible to leave out bags & come back later. A seriously terrible first impression of your resort. I had breakfast at 7:30am one morning on a table closest to the beach. Someone had discarded a wet wipe in the middle of the path leading out onto the beach and was in clear site. At 10am it was still there!! The shorter lady who was behind the bar most mornings did NOTHING unless she was asked. Super lazy and not what we expected from your 4.5 star rating. We experienced this lack of service from her for the entire 5 days we stayed with you. She seemed to just stare into the computer screen behind the bar endlessly leaving dirty dishes & glasses for long periods until one of your other staff collected them. You seriously need to have a chat with her as she clearly doesn't want to work for you. Mold all around the pool in our room as well as a little disappointing. Room 31
Stayed 5 nights in Sep 2022
Response from Crown Beach Management on 21 Sept 2023
Kia Orana Thank you for taking the time to post your report regarding your stay with us at the Crown Beach Resort and Spa. Although we naturally delight in receiving compliments, we also sincerely appreciate our Guests informing us of when our services and / or product falls short of their expectations. As we are always striving to improve our standards, less positive comments provide a valuable tool of reference during our Departmental Meetings and Staff Training Sessions. Your contribution is therefore appreciated. We appreciate your comments made on your villa and will endeavour to have any issues highlighted addressed during our scheduled maintenance period. Thank you again for your report, and we trust the less positive aspect of your stay will not deter you from staying with us again. Kia Manuia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special place, easy to recommend!
I would strongly recommend the Crown Beach Resort. The staff were the highlight, along with the setting. We enjoyed the sunsets (along with the reasonably priced happy hour cocktails) and nearly daily view of whales. Food was nice, and also reasonably priced. Some excellent restaurants not far away (i.e., walking distance). Appreciated the adults only nature, sitting by the pool in the afternoon, and some swimming in the lagoon immediately beside the resort. The resort location was not as exciting for snorkeling, but a short public push ride south was easy to do, and that was an excellent location for that. Our unit looked a little dated, but very well maintained, very comfortable, and very large. We stayed a week, and would have been happy to stay longer if we could have.
Stayed 7 nights in Aug 2022
Response from Crown Beach Management on 21 Sept 2023
Kia Orana Thank you for your review. We are delighted that you enjoyed your stay with us. We are grateful for the sentiments shared about our staff, they are indeed our assets and do give their best to ensure that our guests enjoy their holiday. We also value and appreciate your reviews and comments as this is a valuable tool of reference during our Management Meetings. Thank you again and we look forward to welcoming you back soon.

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect for honeymoon. Nice and relaxed with a beautiful beachfront area. The splash pool was delightful on hot days in such a private walled area.
Stayed 8 nights in Jul 2022
Response from Hotel Management on 2 Aug 2022
Kia Orana Thank you for taking the time to post your complimentary report about your stay with us in paradise at the Crown Beach Resort and Spa. Management and staff are always delighted to read reports which demonstrate that all their efforts to ensure our Guests have an enjoyable stay, their needs have been catered for and most of all - the sunshine personality of our local staff is working its’ infectious Island magic…. We look forward to welcoming you back in the not too distant future. Kia Manuia

10/10 Excellent

Discovermore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My clients thoroughly enjoyed their stay - from the stunning surroundings to the exceptionally friendly service - they came away happy travellers!
Stayed 7 nights in Jun 2022
Response from Res Team on 24 Jun 2022
Thank you so much and we delighted that they enjoyed their stay and we look forward to welcome them back home next year!

6/10 Okay

Juanita

Travelled with family
Liked: Cleanliness, staff & service
Beachfront villa was nice enough, spacious. Staff were mostly friendly and helpful. Massage was great. Maintenance and cleaning good enough. Cultural night fun but buffet not a patch on the Edgewater’s last June. Resort very overpriced for the standard. Apart from the Villa that housed us well, overall it was disappointing. We cancelled the 2nd part of our holiday and booked in elsewhere. Food and breakfast very average (bacon once in 7 days). Bland and limited variety. Cooking not cheffing. Pool okay. Dirty sun beds need re-painting and too few. Beach not very usable. Simple to fix as they have done at other nearby resorts. Rocks/coral & foliage need clearing and sand raked. 3 sun beds only for use on beach and always taken so nothing to sit on. It is supposed to be a beach resort. Can’t understand why they didn’t sort all this during lockdown, ready for opening up.
Stayed 7 nights in Apr 2022
Response from Hotel Management on 29 Jun 2022
Kia Orana Thank you for taking the time to post your report regarding your stay with us at the Crown Beach Resort and Spa. Although we naturally delight in receiving compliments, we also sincerely appreciate our Guests informing us of when our services and / or product falls short of their expectations. As we are always striving to improve our standards, less positive comments provide a valuable tool of reference during our Departmental Meetings and Staff Training Sessions. Your contribution is therefore appreciated. We appreciate your comments made on your villa and will endeavour to have any issues highlighted addressed during our scheduled maintenance period. Thank you again for your report, and we trust the less positive aspect of your stay will not deter you from staying with us again. Kia Manuia

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is our third stay at the Crown Beach resort and spa. Our initial suite we were taken too was by far below the standard we had come to associate with the Crown Beach resort. The initial suite we were given was not suitable for guests. The pool was full of insects, the garden was unkept and the bathroom and toilet were still unclean. When flushing the toilet the water was black. There was also an Ant problem with large ants outside and inside the suite. Contacting the front desk and asking for another room as we advised about the shortcomings of the room. Instead of offering another suite suitable, they sent the maintenance crew to try and rectify the room. Upon arrival, the maintenance team advised they will speak to the reception area as the room was not ready for guests. This took over 2 hours to complete. on 18th Feb, we were placed in forced quarantine. For 3 days we were left with no clean linen, no laundry services or any other services which we pay for. upon exit, our refund was undercalculated with the amount received being far smaller than what we paid. While isolating, the GM tried to placate our stay with a gift of cheap wine and a magazine for attractions to visit on the island.... WE WERE ISOLATING which was insensitive and frankly an insult. Overpriced for what you get in terms of quality and service provided. The ONLY saving grace was the hand-full of staff that have remained from previous stays. Very disappointed guests.
Stayed 8 nights in Feb 2022
Response from Crown Beach Management on 21 Sept 2023
Kia Orana Thank you for taking the time to post your report regarding your stay with us at the Crown Beach Resort and Spa. Although we naturally delight in receiving compliments, we also sincerely appreciate our Guests informing us of when our services and / or product falls short of their expectations. As we are always striving to improve our standards, less positive comments provide a valuable tool of reference during our Departmental Meetings and Staff Training Sessions. Your contribution is therefore appreciated. We appreciate your comments made on your villa and will endeavour to have any issues highlighted addressed during our scheduled maintenance period. Thank you again for your report, and we trust the less positive aspect of your stay will not deter you from staying with us again. Kia Manuia

6/10 Okay

Gavin

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2020
Response from Hotel Management on 29 Jun 2022
Kia Orana Thank you for taking the time to post your complimentary report about your stay with us in paradise at the Crown Beach Resort and Spa. Management and staff are always delighted to read reports which demonstrate that all their efforts to ensure our Guests have an enjoyable stay, their needs have been catered for and most of all - the sunshine personality of our local staff is working its’ infectious Island magic…. We look forward to welcoming you back in the not too distant future. Kia Manuia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2019
Response from Hotel Management on 29 Jun 2022
Kia Orana Thank you for taking the time to post your complimentary report about your stay with us in paradise at the Crown Beach Resort and Spa. Management and staff are always delighted to read reports which demonstrate that all their efforts to ensure our Guests have an enjoyable stay, their needs have been catered for and most of all - the sunshine personality of our local staff is working its’ infectious Island magic…. We look forward to welcoming you back in the not too distant future. Kia Manuia

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
From airport transfers to checking out. The whole stay was incredible. . Really get to meet what local life in Rarotonga is like . . The food in the Lazy Trout Cafe was excellent. . . Great Stay
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and service was great, food poor. My wife and I have been going to Rarotonga for the last ten years and the food on the Island has been steadily improving. Unfortunately the food at the Crown is still where it was 10 years ago.
Stayed 4 nights in Dec 2019

6/10 Okay

Tarsh, NZ

Travelled with partner
Disliked: Amenities, property conditions & facilities
So when we stayed here 5 Years ago it was a beautiful well Maintained resort, we ordered the Courtyard Pool Suite again and I was less than impressed with how run down these have got, including the gardens and also the general upkeep of maintenance in the Suite itself, it is so tired. For the price you pay to stay in these suites is out the gate. Also I coul never use the guest laundry after informing reception to let me know when it would be available, resort washing of towels ect. was always being done, ended up hand washing our clothes in the suite. Positive was the Bar & Restaurant staff they were awesome. This resort needs some work.
Stayed 8 nights in Nov 2019
Response from Hotel Management on 29 Jun 2022
Kia Orana Thank you for taking the time to post your report regarding your stay with us at the Crown Beach Resort and Spa. Although we naturally delight in receiving compliments, we also sincerely appreciate our Guests informing us of when our services and / or product falls short of their expectations. As we are always striving to improve our standards, less positive comments provide a valuable tool of reference during our Departmental Meetings and Staff Training Sessions. Your contribution is therefore appreciated. We appreciate your comments made on your villa and will endeavour to have any issues highlighted addressed during our scheduled maintenance period. Thank you again for your report, and we trust the less positive aspect of your stay will not deter you from staying with us again. Kia Manuia

10/10 Excellent

Becky, Los Altos, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and they worked hard to keep it clean every day. Great pool and rooms were very nice as well.
Stayed 11 nights in Sep 2019
Response from Hotel Management on 29 Jun 2022
Kia Orana Thank you for taking the time to post your complimentary report about your stay with us in paradise at the Crown Beach Resort and Spa. Management and staff are always delighted to read reports which demonstrate that all their efforts to ensure our Guests have an enjoyable stay, their needs have been catered for and most of all - the sunshine personality of our local staff is working its’ infectious Island magic…. We look forward to welcoming you back in the not too distant future. Kia Manuia

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely. Always smiling and happy to help. Beautiful location. Would definitely recommend to anyone.
Stayed 5 nights in Sep 2019
Response from Hotel Management on 29 Jun 2022
Kia Orana Thank you for taking the time to post your complimentary report about your stay with us in paradise at the Crown Beach Resort and Spa. Management and staff are always delighted to read reports which demonstrate that all their efforts to ensure our Guests have an enjoyable stay, their needs have been catered for and most of all - the sunshine personality of our local staff is working its’ infectious Island magic…. We look forward to welcoming you back in the not too distant future. Kia Manuia