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"We stayed 3 nights and housekeeping didn't come at all. one of the days we told them we didn't need it. We had to go and get coffee bags twice and they are very stingy with them, give you 2. One night we came back to our room and lock was changed, had to go to office for new code. Bed was comfortable I will say. Also temperature in room never changed even when you put the heat up. It was a cold rainy weekend, Brrr."

"Everything was really good! The staff were super nice and helpful. The room and lobby was very nice and clean. The only things was the mini fridge was really small, I want to say half the size of a regular mini fridge. We were on the first floor, I am not sure if the fridge sizes changes depending on the room. Also the hotel is right off a highway. You do not hear any traffic at night or anything, but to leave the parking lot you have to merge onto a highway right away. The highway was always packed so depending where we were going sometimes it was hard to merge onto and then over two lanes. Other than these two things we really enjoyed our stay, everything was nice and the staff was lovely!"

"Convenient location, friendly staff and clean modern room"

"It’s a great family hotel to stay at if you have young kids. My daughter enjoyed the waterpark and arcade a lot!"

"Room was clean, staff was nice, pool absolutely disgusting. This hotel is a homeless shelter and should not be on here. The people in there walk around completely soaked in the hallways men sitting with legs open in pool area kids spitting all in the pool. My kids could not swim in that, they were so upset. But this is a yucky yucky homeless shelter I do not recommend. "

"muy buen hotel excelente precio calidad, buen desayuno tal vez un poco registrado de la ciudad (35 minutos) y para moverse es preferible carro propio, no existe transporte publico"

"Absolutely beautiful hotel. One of America’s Historial hotels. Room was in the small side but that goes with the history. We had dinner in the restaurant which was gorgeous and very reasonable and the breakfast (not included) was fab."

"Staff was friendly and helpful. The pool was cold, and while we were there a group of about 20 teens came in and took over the place. Very loud and inconsiderate, splashed us as we were leaving. Breakfast was fantastic, as was everything else. I"

"There were 2 terrible and nasty and rude young women with long blonde hair on arrival Wednesday the 29 of April and AGAIN when we left on Friday, May 1, 2026 at 11:38. Why don’t they have to wear name tags??? We were in room 342 (the SAME ROOM we stayed in May of 2025!) and could NOT GET HOT WATER!! When we complained at the desk, they sent someone up (AGAIN WITH NO NAME TAG or identification indicating he WORKED THERE!!) and told us in order to get hot water for a shower you have to run the water in the sink AND run the BATH water simultaneously for sometimes over 5 minutes!!! This was the SAME problem we encountered LAST YEAR!!!! No one has seen to this problem in a FULL YEAR???!!! The shower definitely needs an upgrade.. the tile on the walls is discolored and disgusting. I have had issues with 2 Hilton properties in New York in 2024 for almost the same reasons; sloppy, rude staff and FILTHY bathrooms. I will probably NEVER stay at a Hilton again as they have become comparable to a Motel 6, in my opinion. I will also send this to Ben Welsh Front office manager"