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Terrasse Hotel Playa del Carmen

3.5 star property
Art Deco hotel with rooftop terrace and spa services

Choose dates to view prices

Terrasse Hotel Playa del Carmen welcomes visitors with its rooftop terrace, restaurant and spa services. Guests appreciate the helpful multilingual staff, in-room WiFi and beach towels for trips to nearby Punta Esmeralda Beach, which previous visitors particularly recommend.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • 24/7 front desk
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | View from room

Deluxe Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Smart TV
Renovated in 2020
Blackout curtains
Premium bedding
Down duvet
Private bathroom
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | View from room

Deluxe Double Room, 1 Queen Bed

8.4 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Smart TV
Renovated in 2020
Blackout curtains
Premium bedding
Down duvet
Private bathroom
Hairdryer
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | View from room

Deluxe Double Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Smart TV
Renovated in 2020
Blackout curtains
Premium bedding
Down duvet
Private bathroom
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 2 Double Beds

View from room

Premium Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Blackout curtains
Premium bedding
Down duvet
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Blackout curtains
Premium bedding
Down duvet
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710

What's nearby

  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km
  • Quinta Avenida - 14 min walk - 1.2 km
  • Gran Coyote Golf - 6 min drive - 4.3 km
  • Punta Esmeralda Beach - 8 min drive - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Pizza Italia - ‬6 min walk
  • ‪Quinta Parilla - ‬5 min walk
  • ‪Que Huevos - ‬4 min walk
  • ‪Tropical Tacos - ‬3 min walk
  • ‪El Calambrillo - ‬4 min walk

About this property

Terrasse Hotel Playa del Carmen

Hotel remodelled in 2020 and located near Punta Esmeralda Beach
Located close to Playa 88 and Gran Coyote Golf, Terrasse Hotel Playa del Carmen provides a rooftop terrace. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool, along with sunloungers
  • Bike hire, a round-trip airport shuttle (surcharge) and luggage storage
  • Multilingual staff, beach towels and tour/ticket information
  • A water dispenser, coffee/tea in reception and outdoor furniture
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Terrasse Hotel Playa del Carmen offer perks, such as premium bedding and laptop-friendly workspaces, in addition to amenities, such as free WiFi and air conditioning.
Other amenities include:
  • Bathrooms with showers and hairdryers
  • 55-inch Smart TVs with Netflix, streaming services and digital channels
  • Wardrobes/cupboards, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - December 2020

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Terrasse Hotel Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

Is Terrasse Hotel Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Terrasse Hotel Playa del Carmen?

This hotel doesn't offer parking.

What time is check-in at Terrasse Hotel Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Terrasse Hotel Playa del Carmen?

Checkout is at noon.

Does Terrasse Hotel Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Terrasse Hotel Playa del Carmen located?

Located in Luis Donaldo Colosio, this hotel is within 1 mi (2 km) of Playa 88 and Punta Esmeralda Beach. Gran Coyote Golf and Playa Xcalacoco are also within 3 mi (5 km).

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Reviews

Terrasse Hotel Playa del Carmen Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Amenities

9.2

Staff & service

8.6

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 107 out of 175 reviews
Rating 8 - Good. 42 out of 175 reviews
Rating 6 - Okay. 14 out of 175 reviews
Rating 4 - Poor. 6 out of 175 reviews
Rating 2 - Terrible. 6 out of 175 reviews

Reviews

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced.
Stayed 1 night in Sep 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, clean hotel, will definitely stay there again!
Stayed 7 nights in Feb 2024

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel.

Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend.
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.
Stayed 9 nights in Apr 2025

10/10 Excellent

Nikoletta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Playa! I will always come back here. It has everything
Stayed 3 nights in Jan 2024

6/10 Okay

Mohammed

Liked: Staff & service
Disliked: Property conditions & facilities
Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
Stayed 1 night in Feb 2024

6/10 Okay

Robin

The rooms are small and the bed is not comfortable. It’s very basic.
Stayed 3 nights in Jan 2025

10/10 Excellent

JAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place ! Clean rooms, AC. Friendly helpful hotel staff, good breakfast. Nice pool on the top of the hotel. Few blocks away from the main street. Quiet. 2 km from the terminal ADO. 25 minute walk.
Stayed 1 night in Jul 2022

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, room comfort

Great place to stay

Overall a good place to stay! The staff at this hotel was the best we’ve had here in Playa. It was nice to be able to explore the north side of town, it’s much quieter than the farther south you go. We did have some issues with the water in our room, but the staff was wonderful and extremely responsive. The rooms were nice, but very minimal, even for me a self-proclaimed minimalist. The rooftop was really cool, and a great place to relax and swim.
Stayed 3 nights in Nov 2022

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place with friendly staff. Good linen and the room smelled very 'fresh'. Clearly they do take pride in their business. It was quite a walk to the main area of town and although I never felt unsafe, it was just a bit too far out to go back and forth. If you will be touring from there then it's perfect.
Stayed 2 nights in Jul 2022

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jun 2023

6/10 Okay

Paula

Liked: Cleanliness
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
Stayed 2 nights in Apr 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
So many little ants in bathroom, the bed feels like your sleeping on a piece of plastic and slept super hot all night. Never again.
Stayed 1 night in Oct 2023

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy amables, ahora están en remodelación, el hotel muy bien
Stayed 1 night in Nov 2025

10/10 Excellent

Pedro miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Sep 2025

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel north of the Playa del Carmen centre. We only stayed for one night, but it was a good choice.
Stayed 1 night in Jul 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.
Stayed 4 nights in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely!!Not far from the restaurants and the beach.
Stayed 5 nights in Feb 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Intéressant
Stayed 3 nights in Jan 2025

10/10 Excellent

mitchell

Great staff, nice quiet hotel.
Stayed 7 nights in Jan 2025

4/10 Poor

Timothy M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
Stayed 12 nights in Jan 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.
Stayed 5 nights in Jan 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons apprécier la tranquillité
Stayed 1 night in Jan 2025

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very pleased with the hotel. excellent value for the price. I would highly recommend this to anyone looking for a nice hotel at a reasonable price. 5 stars.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
Stayed 3 nights in Dec 2024